Greg, there are two misunderstandings here. First, it is not always true
that "The power-cog is where users go to shutdown/restart their
computer". Some people only ever put their computer to sleep and wake it
up again, by closing and opening the lid; they don't shut down or
restart unless explicitly prompted, so futzing with the cog icon would
be meaningless to them. Second, it is not correct that "the user needs
to go to the Power-Cog to accomplish" the restart. There's a much more
obvious "Restart Now" button in the restart-required alert. If Software
Updater is crashing somehow before it displays that alert on your
parents' computer, please report that as a separate bug. Thanks!

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https://bugs.launchpad.net/bugs/1346355

Title:
  14.04 power-cog does not turn red when restart is needed

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