Simon, your best bet to bypass ASUS tier 1 altogether by requesting an escalation.
I always contain the discussion with vendors to the factory operating system that came pre-installed when purchased, as they tend to use any deviation from this (even just using a scratch install of the same Windows operating system from MSDN) as an excuse not to provide support for their buggy firmware (ASUS, Lenovo, Toshiba, just to name a few). I would mention the linux reproducibility only as an after thought. The fact you have to do a CMOS reset points to WORKAROUND the problem points to a BIOS bug, versus hardware failure, operating system bug, etc. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1446027 Title: SNA acceleration causes sudden shutdowns and corrupts CMOS data on the the Asus UX21E ultrabook on a wide variety of kernels since at least Ubuntu 14.04 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1446027/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
