** Description changed: - Crash on startup + If an HP printer needs HPLIP with HP's proprietary plug-in (firmware + files for printers, proprietary driver code pieces for printing and/or + scanning) the automatically initiated installation of the plug-in fails + and causes crash reports, leading to crash report pop-ups and non- + working printing and scanning functionality. The problem is caused by + the switchover from Python2 to Python3 in Vivid, especially also that + the Python3 executable is named "python3" and not "python". + + If the crash happens shortly before shutdown or reboot the pop-up can + appear right after log-in. + + [Impact] + + All Vivid users who use a printer or multi-function device which needs + HP's proprietary plug-in get crash pop-ups and their devices will not + completely work or not work at all. + + [Test Case] + + Connect an HP printer or multi-function device which needs the plug-in + (for which models see this bug report and the numerous duplicates) and + set it up. As soon as the plug-in gets downloaded and installed, crash + reports pop up, and the devices functionality which needs the plug-in + will not work as plug-in installation does not complete. + + The proposed package solves the problem. + + [Regression Potential] + + Very low. The patch is trivial and it affects only users who need the + plug-in. All users of other HP printers or non-HP printers are not + affected. ProblemType: Crash DistroRelease: Ubuntu 15.04 Package: hplip-data 3.15.2-0ubuntu2 ProcVersionSignature: Ubuntu 3.16.0-22.29-generic 3.16.4 Uname: Linux 3.16.0-22-generic x86_64 ApportVersion: 2.16.1-0ubuntu2 Architecture: amd64 CupsErrorLog: E [14/Feb/2015:19:56:52 +0100] Unable to open listen socket for address [v1.::1]:631 - Cannot assign requested address. Date: Sat Feb 14 05:59:51 2015 ExecutablePath: /usr/share/hplip/pkservice.py InstallationDate: Installed on 2014-05-08 (282 days ago) InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417) InterpreterPath: /usr/bin/python3.4 Lpstat: - device for HP-Deskjet-1000-J110-series: usb://HP/Deskjet%201000%20J110%20series?serial=CN33A18VXG05YD - device for PDF: cups-pdf:/ + device for HP-Deskjet-1000-J110-series: usb://HP/Deskjet%201000%20J110%20series?serial=CN33A18VXG05YD + device for PDF: cups-pdf:/ MachineType: Acer Aspire 5943G PackageArchitecture: all Papersize: a4 PpdFiles: - HP-Deskjet-1000-J110-series: HP Deskjet 1000 j110 Series, hpcups 3.15.2 - PDF: Generic CUPS-PDF Printer + HP-Deskjet-1000-J110-series: HP Deskjet 1000 j110 Series, hpcups 3.15.2 + PDF: Generic CUPS-PDF Printer ProcCmdline: /usr/bin/python3 /usr/bin/hp-pkservice ProcEnviron: - + ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-22-generic root=UUID=e9be64c9-5b7e-438a-ac82-6b89bf946a86 ro quiet splash vt.handoff=7 PythonArgs: ['/usr/bin/hp-pkservice'] SourcePackage: hplip Title: pkservice.py crashed with AttributeError in __init__(): 'module' object has no attribute 'MainLoop' UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: - + dmi.bios.date: 10/21/2010 dmi.bios.vendor: Acer dmi.bios.version: V1.15 dmi.board.asset.tag: Base Board Asset Tag dmi.board.name: Aspire 5943G dmi.board.vendor: Acer dmi.board.version: V1.15 dmi.chassis.type: 10 dmi.chassis.vendor: Acer dmi.chassis.version: V1.15 dmi.modalias: dmi:bvnAcer:bvrV1.15:bd10/21/2010:svnAcer:pnAspire5943G:pvrV1.15:rvnAcer:rnAspire5943G:rvrV1.15:cvnAcer:ct10:cvrV1.15: dmi.product.name: Aspire 5943G dmi.product.version: V1.15 dmi.sys.vendor: Acer
-- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1422004 Title: pkservice.py crashed with AttributeError in __init__(): 'module' object has no attribute 'MainLoop' To manage notifications about this bug go to: https://bugs.launchpad.net/hplip/+bug/1422004/+subscriptions -- ubuntu-bugs mailing list [email protected] https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
