msharman@laptop-msharman:~$ sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date N56VM.214 08/28/2012
Thanks, for some reason it didn't occur to me to check for out dated BIOS. I've updated the BIOS to the 214 version which indeed has made a significant change. Ubuntu now attachs to the phone with the file manager when it is plugged in. Add if I eject the phone (to avoid the device can not be claimed error in Shotwell) then Shotwell is now able to read the previews of the photos and import the photos - which is much better. However, it isn't stable, I gave the mtp-detect process above a go after a reboot and the result is better but there were some errors I've attached the output as the file "mtp-detect-out.txt" and also there are still errors in the dmesg I've attached the complete dmesg output as "dmesg-out.txt" Interestingly after repeating the above mtp-detect hangs as it attempts to reset the device: msharman@laptop-msharman:~$ killall gvfs-mtp-volume-monitor msharman@laptop-msharman:~$ killall gvfs-gphoto2-volume-monitor msharman@laptop-msharman:~$ mtp-detect (output attached as mtp-detect-out.txt) dmesg output: [ 51.197549] usb 1-4: USB disconnect, device number 3 [ 54.520400] usb 1-4: new high-speed USB device number 4 using xhci_hcd [ 54.649665] usb 1-4: New USB device found, idVendor=04e8, idProduct=6860 [ 54.649672] usb 1-4: New USB device strings: Mfr=1, Product=2, SerialNumber=3 [ 54.649676] usb 1-4: Product: SAMSUNG_Android [ 54.649679] usb 1-4: Manufacturer: SAMSUNG [ 54.649682] usb 1-4: SerialNumber: 2410ba56 [ 131.389969] usb 1-4: usbfs: process 2263 (pool) did not claim interface 0 before use [ 131.501544] usb 1-4: reset high-speed USB device number 4 using xhci_hcd [ 131.630174] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88022409da48 [ 131.630180] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88022409da00 [ 131.630184] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88022409da90 [ 131.630628] usb 1-4: usbfs: process 2263 (pool) did not claim interface 0 before use [ 131.630712] usb 1-4: usbfs: process 2209 (mtp-detect) did not claim interface 0 before use [ 131.630828] usb 1-4: usbfs: process 2209 (mtp-detect) did not claim interface 0 before use [ 131.630841] usb 1-4: usbfs: process 2209 (mtp-detect) did not claim interface 0 before use [ 131.630856] usb 1-4: usbfs: process 2209 (mtp-detect) did not claim interface 0 before use [ 131.630872] usb 1-4: usbfs: process 2209 (mtp-detect) did not claim interface 0 before use [ 131.630900] usb 1-4: usbfs: process 2209 (mtp-detect) did not claim interface 0 before use [ 131.631012] usb 1-4: usbfs: process 2263 (pool) did not claim interface 0 before use msharman@laptop-msharman:~$ mtp-detect Unable to open ~/.mtpz-data for reading, MTPZ disabled. libmtp version: 1.1.8 Listing raw device(s) Device 0 (VID=04e8 and PID=6860) is a Samsung Galaxy models (MTP). Found 1 device(s): Samsung: Galaxy models (MTP) (04e8:6860) @ bus 1, dev 10 Attempting to connect device(s) Seems to hang here. For reference my list of steps is now: 1. Plug in device 2. Click "Eject" when notification about device attached appears (otherwise will get an error about device being claimed). 3. Kill gvfs processes because they stop mtp-detect from working. msharman@laptop-msharman:~$ killall gvfs-gphoto2-volume-monitor msharman@laptop-msharman:~$ killall gvfs-mtp-volume-monitor 5. Make sure phone is unlocked and then run mtp-detect Works but has errors. 5. Make sure phone is unlocked and then run mtp-detect a second time. This time it hangs. As before I tried updating to the most recent mainline kernel 4.1rc7 but the same symptoms were present the dmesg output was different again (I've attached this as dmesg-out-41.rc7.txt) ** Attachment added: "dmesg output kernel 3.19.0-20" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1464969/+attachment/4415376/+files/dmesg-out.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1464969 Title: Unable to import photos from Samsung Galaxy Note 3 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1464969/+subscriptions -- ubuntu-bugs mailing list [email protected] https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
