We need more information.
Please provide the output of
https://wiki.ubuntu.com/DebuggingPrintingProblems#Network_printer and attach
your cups error log as described here:
https://wiki.ubuntu.com/DebuggingPrintingProblems#CUPS_error_log
Thanks!
** Changed in: cups (Ubuntu)
Status: New => Incomplete
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https://bugs.launchpad.net/bugs/1523158
Title:
Add printer
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