** Description changed:
- My laptop no longer recognises the usb storage devices; I tested with 3
- different devices (usb sticks, external HDD), on all 3 usb ports of the
- laptop (I think one of them is usb 3.0, the others 2.0).
+ 1. Normal boot up (either from the internal HDD or from the usb stick Kubuntu
Live Session)
+ 2. Mount the usb stick and then unmount (get the "Safely remove" message, but
do NOT remove the stick from the usb)
+ 3. Restart the laptop (let it boot-up using the internal HDD)
- I am sure it is not a hardware problem, as the BIOS can read the devices
- and I can boot from the usb stick.
+ Expected: next session should recognize USB devices (even if it won't
+ "see" the device I left in the USB, it should at least detect its
+ removal or other new devices)
- I read on a forum that the usb_storage kernel module may be required and
- so I loaded it manually (and I added it in /etc/modules), but it did not
- help.
-
- The /var/log/{syslog,dmesg,udev} files did not show any new lines when I
- inserted the flash pen into the usb port.
-
- The only package that I have installed that it could interfere with the
kernel abilities to detect the usb devices is virtualbox:
- root@zmb-laptop:~# apt-cache policy virtualbox
- virtualbox:
- Installed: 4.3.36-dfsg-1+deb8u1ubuntu1.14.04.1
- Candidate: 4.3.36-dfsg-1+deb8u1ubuntu1.14.04.1
- Version table:
- *** 4.3.36-dfsg-1+deb8u1ubuntu1.14.04.1 0
- 500 http://ro.archive.ubuntu.com/ubuntu/ trusty-updates/multiverse
amd64 Packages
- 500 http://security.ubuntu.com/ubuntu/ trusty-security/multiverse
amd64 Packages
- 100 /var/lib/dpkg/status
- 4.3.10-dfsg-1 0
- 500 http://ro.archive.ubuntu.com/ubuntu/ trusty/multiverse amd64
Packages
-
- This may not help much, but I have the same Kubuntu 14.04 distribution
- installed on my office workstation (an intel i7 lenovo desktop unit) and
- it is successfully detecting and mounting the usb stick (it has the same
- 3.13.0-83-generic kernel version).
-
- The output of various commands that may help:
-
- root@zmb-laptop:~# lsb_release -rd
- Description: Ubuntu 14.04.4 LTS
- Release: 14.04
-
-
- root@zmb-laptop:~# lsmod
- Module Size Used by
- ctr 13049 2
- ccm 17773 2
- pci_stub 12622 1
- vboxpci 23194 0
- vboxnetadp 25670 0
- vboxnetflt 27830 0
- vboxdrv 414452 3 vboxnetadp,vboxnetflt,vboxpci
- bnep 19624 2
- rfcomm 69160 0
- autofs4 38674 2
- nfsd 284385 2
- auth_rpcgss 59338 1 nfsd
- nfs_acl 12837 1 nfsd
- nfs 236726 0
- lockd 93941 2 nfs,nfsd
- binfmt_misc 17468 1
- sunrpc 289260 6 nfs,nfsd,auth_rpcgss,lockd,nfs_acl
- fscache 63988 1 nfs
- xt_hl 12521 6
- ip6t_rt 13537 3
- nf_conntrack_ipv6 18894 7
- nf_defrag_ipv6 34768 1 nf_conntrack_ipv6
- ip6t_REJECT 12939 3
- xt_limit 12711 1
- xt_tcpudp 12884 19
- xt_addrtype 12635 4
- uvcvideo 80885 0
- nf_conntrack_ipv4 15012 7
- videobuf2_vmalloc 13216 1 uvcvideo
- videobuf2_memops 13362 1 videobuf2_vmalloc
- nf_defrag_ipv4 12758 1 nf_conntrack_ipv4
- intel_rapl 18773 0
- xt_conntrack 12760 14
- arc4 12608 2
- x86_pkg_temp_thermal 14205 0
- ath9k 164164 0
- ipt_REJECT 12541 3
- intel_powerclamp 14705 0
- ip6table_filter 12815 1
- ip6_tables 27025 1 ip6table_filter
- nf_conntrack_netbios_ns 12665 0
- nf_conntrack_broadcast 12589 1 nf_conntrack_netbios_ns
- ath9k_common 13551 1 ath9k
- coretemp 13435 0
- nf_nat_ftp 12770 0
- videobuf2_core 40664 1 uvcvideo
- nf_nat 21841 1 nf_nat_ftp
- acer_wmi 32522 0
- ath9k_hw 453856 2 ath9k_common,ath9k
- sparse_keymap 13948 1 acer_wmi
- kvm_intel 143187 0
- parport_pc 32701 0
- kvm 455843 1 kvm_intel
- nf_conntrack_ftp 18638 1 nf_nat_ftp
- ppdev 17671 0
- lp 17759 0
- snd_hda_codec_hdmi 46368 1
- snd_hda_codec_realtek 65904 1
- nf_conntrack 97202 8
nf_nat_ftp,nf_conntrack_netbios_ns,nf_nat,xt_conntrack,nf_conntrack_broadcast,nf_conntrack_ftp,nf_conntrack_ipv4,nf_conntrack_ipv6
- snd_hda_intel 56611 4
- iptable_filter 12810 1
- ath3k 17414 0
- btusb 32412 0
- ath 28698 3 ath9k_common,ath9k,ath9k_hw
- videodev 134688 2 uvcvideo,videobuf2_core
- snd_hda_codec 193017 3
snd_hda_codec_realtek,snd_hda_codec_hdmi,snd_hda_intel
- ip_tables 27240 1 iptable_filter
- mac80211 630728 1 ath9k
- crct10dif_pclmul 14289 0
- crc32_pclmul 13113 0
- cfg80211 484040 3 ath,ath9k,mac80211
- x_tables 34059 12
ip6table_filter,xt_hl,ip_tables,xt_tcpudp,xt_limit,xt_conntrack,iptable_filter,ip6t_rt,ipt_REJECT,ip6_tables,xt_addrtype,ip6t_REJECT
- snd_hwdep 13602 1 snd_hda_codec
- dm_multipath 22873 0
- rtsx_pci_ms 18151 0
- snd_pcm 102099 3 snd_hda_codec_hdmi,snd_hda_codec,snd_hda_intel
- scsi_dh 14882 1 dm_multipath
- aesni_intel 55624 4
- aes_x86_64 17131 1 aesni_intel
- snd_page_alloc 18710 2 snd_pcm,snd_hda_intel
- memstick 16966 1 rtsx_pci_ms
- lrw 13286 1 aesni_intel
- snd_seq_midi 13324 0
- gf128mul 14951 1 lrw
- snd_seq_midi_event 14899 1 snd_seq_midi
- glue_helper 13990 1 aesni_intel
- joydev 17381 0
- serio_raw 13462 0
- snd_rawmidi 30144 1 snd_seq_midi
- bluetooth 391136 12 bnep,ath3k,btusb,rfcomm
- snd_seq 61560 2 snd_seq_midi_event,snd_seq_midi
- snd_seq_device 14497 3 snd_seq,snd_rawmidi,snd_seq_midi
- snd_timer 29495 2 snd_pcm,snd_seq
- lpc_ich 21080 0
- parport 42348 3 lp,ppdev,parport_pc
- ablk_helper 13597 1 aesni_intel
- snd 69322 19
snd_hda_codec_realtek,snd_hwdep,snd_timer,snd_hda_codec_hdmi,snd_pcm,snd_seq,snd_rawmidi,snd_hda_codec,snd_hda_intel,snd_seq_device,snd_seq_midi
- soundcore 12680 1 snd
- cryptd 20359 2 aesni_intel,ablk_helper
- shpchp 37032 0
- mei_me 18627 0
- mei 82276 1 mei_me
- mac_hid 13205 0
- usb_storage 62209 0
- btrfs 840205 1
- xor 21411 1 btrfs
- raid6_pq 97812 1 btrfs
- libcrc32c 12644 1 btrfs
- dm_mirror 22135 0
- dm_region_hash 20862 1 dm_mirror
- dm_log 18411 2 dm_region_hash,dm_mirror
- rtsx_pci_sdmmc 23274 0
- i915 788212 5
- i2c_algo_bit 13413 1 i915
- psmouse 106692 0
- drm_kms_helper 55071 1 i915
- ahci 34091 2
- libahci 32716 1 ahci
- drm 303102 4 i915,drm_kms_helper
- r8169 71677 0
- mii 13934 1 r8169
- rtsx_pci 46245 2 rtsx_pci_ms,rtsx_pci_sdmmc
- video 19476 2 i915,acer_wmi
- wmi 19177 1 acer_wmi
-
-
- root@zmb-laptop:~# lsusb
- Bus 001 Device 002: ID 8087:8000 Intel Corp.
- Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
- Bus 003 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
- Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
-
-
- root@zmb-laptop:~# lspci
- 00:00.0 Host bridge: Intel Corporation Haswell-ULT DRAM Controller (rev 0b)
- 00:02.0 VGA compatible controller: Intel Corporation Haswell-ULT Integrated
Graphics Controller (rev 0b)
- 00:03.0 Audio device: Intel Corporation Haswell-ULT HD Audio Controller (rev
0b)
- 00:14.0 USB controller: Intel Corporation 8 Series USB xHCI HC (rev 04)
- 00:16.0 Communication controller: Intel Corporation 8 Series HECI #0 (rev 04)
- 00:1b.0 Audio device: Intel Corporation 8 Series HD Audio Controller (rev 04)
- 00:1c.0 PCI bridge: Intel Corporation 8 Series PCI Express Root Port 3 (rev
e4)
- 00:1c.3 PCI bridge: Intel Corporation 8 Series PCI Express Root Port 4 (rev
e4)
- 00:1d.0 USB controller: Intel Corporation 8 Series USB EHCI #1 (rev 04)
- 00:1f.0 ISA bridge: Intel Corporation 8 Series LPC Controller (rev 04)
- 00:1f.2 SATA controller: Intel Corporation 8 Series SATA Controller 1 [AHCI
mode] (rev 04)
- 00:1f.3 SMBus: Intel Corporation 8 Series SMBus Controller (rev 04)
- 01:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. Device 5287
(rev 01)
- 01:00.1 Ethernet controller: Realtek Semiconductor Co., Ltd.
RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 12)
- 02:00.0 Network controller: Qualcomm Atheros QCA9565 / AR9565 Wireless
Network Adapter (rev 01)
-
- ProblemType: Bug
- DistroRelease: Ubuntu 14.04
- Package: ubuntu-release-upgrader-core 1:0.220.8
- ProcVersionSignature: Ubuntu 3.13.0-83.127-generic 3.13.11-ckt35
- Uname: Linux 3.13.0-83-generic x86_64
- ApportVersion: 2.14.1-0ubuntu3.19
- Architecture: amd64
- CrashDB: ubuntu
- CurrentDesktop: KDE
- Date: Tue Mar 29 20:39:33 2016
- PackageArchitecture: all
- SourcePackage: ubuntu-release-upgrader
- Symptom: ubuntu-release-upgrader
- UpgradeStatus: No upgrade log present (probably fresh install)
- ---
- ApportVersion: 2.14.1-0ubuntu3.19
- Architecture: amd64
- AudioDevicesInUse:
- USER PID ACCESS COMMAND
- /dev/snd/controlC1: zmb 2352 F.... pulseaudio
- /dev/snd/controlC0: zmb 2352 F.... pulseaudio
- DistroRelease: Ubuntu 14.04
- MachineType: Acer Extensa 2510
- Package: linux (not installed)
- ProcFB: 0 inteldrmfb
- ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.13.0-83-generic
root=UUID=49bf7b42-01d5-4ba6-9049-c495c5a6e20e ro rootflags=subvol=@ quiet
splash vt.handoff=7
- ProcVersionSignature: Ubuntu 3.13.0-83.127-generic 3.13.11-ckt35
- PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No
PulseAudio daemon running, or not running as session daemon.
- RelatedPackageVersions:
- linux-restricted-modules-3.13.0-83-generic N/A
- linux-backports-modules-3.13.0-83-generic N/A
- linux-firmware 1.127.20
- Tags: trusty
- Uname: Linux 3.13.0-83-generic x86_64
- UpgradeStatus: No upgrade log present (probably fresh install)
- UserGroups:
-
- _MarkForUpload: True
- dmi.bios.date: 12/18/2014
- dmi.bios.vendor: Insyde Corp.
- dmi.bios.version: V1.26
- dmi.board.asset.tag: Type2 - Board Asset Tag
- dmi.board.name: BA50_HB
- dmi.board.vendor: Acer
- dmi.board.version: V1.26
- dmi.chassis.asset.tag: Chassis Asset Tag
- dmi.chassis.type: 10
- dmi.chassis.vendor: Acer
- dmi.chassis.version: Chassis Version
- dmi.modalias:
dmi:bvnInsydeCorp.:bvrV1.26:bd12/18/2014:svnAcer:pnExtensa2510:pvrV1.26:rvnAcer:rnBA50_HB:rvrV1.26:cvnAcer:ct10:cvrChassisVersion:
- dmi.product.name: Extensa 2510
- dmi.product.version: V1.26
- dmi.sys.vendor: Acer
+ Actual: rebooting with the USB device still plugged in (after the
+ "safely remove" message) somehow disables all the USB ports of the
+ laptop; no matter if I remove the device afterwards, the USB ports
+ activity no longer gets detected until another reboot.
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https://bugs.launchpad.net/bugs/1563491
Title:
usb storage devices are no longer recognised by the kernel
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