apport information
** Tags added: apport-collected rosa
** Description changed:
Bluetooth works (Asus Zenbook UX301LA) neither on Ubuntu 16.04 nor Linux Mint
17.3 (both systems updated).
Bluetooth used to work on previous versions of Ubuntu and Mint. The Asus is
two year-old and a quick look inside the pc shows no sign of dirt. It doesn't
seem possible to remove the wireless card without resorting to wire-cutting +
soldering.
the following occurs:
1) with wifi enabled (wifi works perfectly):
a) icon in taskbar is grayed out;
b) click on icon>can turn on bluetooth + can't turn on visibility>bluetooth
settings>both bluetooth and bluetooth visibility appear as "off" + the message
"bluetooth is disabled" appears.
2) with wifi disabled and after re-booting Asus:
a) icon in taskbar lits up;
b) click on icon>can turn on bluetooth + can't turn on visibility>bluetooth
settings>bluetooth appears as "on" and bluetooth visibility appear as "off" +
the message "bluetooth is disabled" appears.
here are a couple of terminal outputs (if relevant, forgive my total
ignorance on the subject):
ubuntu-bug linux
== ApportVersion =================================
2.14.1-0ubuntu3.19
== Architecture =================================
amd64
== CurrentDesktop =================================
X-Cinnamon
== Date =================================
Sat May 14 14:39:57 2016
== Dependencies =================================
adduser 3.113+nmu3ubuntu3
apt-utils 1.0.1ubuntu2.13
base-passwd 3.5.33
busybox-initramfs 1:1.21.0-1ubuntu1
coreutils 8.21-1ubuntu5.4
cpio 2.11+dfsg-1ubuntu1.2
dbus 1.6.18-0ubuntu4.3
debconf 1.5.51ubuntu2
debconf-i18n 1.5.51ubuntu2
debianutils 4.4
:
sudo iw dev wlan0 scan | grep -i "ds parameter set"
[sudo] password for weword:
DS Parameter set: channel 11
DS Parameter set: channel 1
DS Parameter set: channel 1
DS Parameter set: channel 6
DS Parameter set: channel 6
DS Parameter set: channel 6
DS Parameter set: channel 11
DS Parameter set: channel 36
cat /var/log/dmesg | grep "firmware version"
[ 1.743848] psmouse serio4: elantech: assuming hardware version 4 (with
firmware version 0x671f07)
[ 3.527075] iwlwifi 0000:02:00.0: loaded firmware version 25.17.12.0
op_mode iwlmvm
additional info: I tried to update the bios - extracted the latest BIOS
207 (if I chose the right one in the first place) - onto flash card but
Bios>Advanced>Start EasyFlash can't detect any file on my
(FAT32-formatted) flash card.
any idea?
+ ---
+ ApportVersion: 2.14.1-0ubuntu3.19
+ Architecture: amd64
+ AudioDevicesInUse:
+ USER PID ACCESS COMMAND
+ /dev/snd/controlC0: weword 1722 F.... pulseaudio
+ /dev/snd/controlC1: weword 1722 F.... pulseaudio
+ CurrentDesktop: X-Cinnamon
+ DistroRelease: Ubuntu 14.04
+ HibernationDevice: RESUME=UUID=8e1a6531-0abd-4022-a514-b51bf132748e
+ InstallationDate: Installed on 2016-05-13 (2 days ago)
+ InstallationMedia: Linux Mint 17.3 "Rosa" - Release amd64 20151128
+ Lsusb:
+ Bus 001 Device 005: ID 03eb:8a0c Atmel Corp.
+ Bus 001 Device 004: ID 1bcf:2987 Sunplus Innovation Technology Inc.
+ Bus 001 Device 008: ID 8087:07dc Intel Corp.
+ Bus 001 Device 002: ID 8087:8000 Intel Corp.
+ Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
+ MachineType: ASUSTeK COMPUTER INC. UX301LA
+ Package: linux (not installed)
+ ProcEnviron:
+ TERM=xterm
+ PATH=(custom, no user)
+ XDG_RUNTIME_DIR=<set>
+ LANG=en_GB.UTF-8
+ SHELL=/bin/bash
+ ProcFB: 0 inteldrmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-32-generic
root=UUID=53898d7a-d497-46ac-9b39-a6730acb2f39 ro quiet splash acpi_osi=
vt.handoff=7
+ ProcVersionSignature: Ubuntu 3.19.0-32.37~14.04.1-generic 3.19.8-ckt7
+ RelatedPackageVersions:
+ linux-restricted-modules-3.19.0-32-generic N/A
+ linux-backports-modules-3.19.0-32-generic N/A
+ linux-firmware 1.127.22
+ Tags: rosa
+ Uname: Linux 3.19.0-32-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
+ _MarkForUpload: True
+ dmi.bios.date: 11/05/2013
+ dmi.bios.vendor: American Megatrends Inc.
+ dmi.bios.version: UX301LA.205
+ dmi.board.asset.tag: ATN12345678901234567
+ dmi.board.name: UX301LA
+ dmi.board.vendor: ASUSTeK COMPUTER INC.
+ dmi.board.version: 1.0
+ dmi.chassis.asset.tag: No Asset Tag
+ dmi.chassis.type: 10
+ dmi.chassis.vendor: ASUSTeK COMPUTER INC.
+ dmi.chassis.version: 1.0
+ dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrUX301LA.205:bd11/05/2013:svnASUSTeKCOMPUTERINC.:pnUX301LA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX301LA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
+ dmi.product.name: UX301LA
+ dmi.product.version: 1.0
+ dmi.sys.vendor: ASUSTeK COMPUTER INC.
** Attachment added: "AlsaInfo.txt"
https://bugs.launchpad.net/bugs/1581814/+attachment/4663249/+files/AlsaInfo.txt
--
You received this bug notification because you are a member of Ubuntu
Bugs, which is subscribed to Ubuntu.
https://bugs.launchpad.net/bugs/1581814
Title:
can't start bluetooth
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1581814/+subscriptions
--
ubuntu-bugs mailing list
[email protected]
https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
