Public bug reported:

I've experienced this strange issue 4-5 times after OTA-12. It seems pretty 
random and is hard to reproduce.
When I get an incoming call, the screen turns on, the incoming call pop up 
appears, but there is no sound at all even though the phone is not in silent 
mode (and also the speaker volume is not set too low). I can accept this call 
and keep conversing as usual.
Once I asked the same caller to call me once again after a few minutes, that 
time the phone rang as expected.

Device: E5, OTA-12, stable channel

I can provide necessary logs if this happens again.

** Affects: canonical-devices-system-image
     Importance: Undecided
         Status: New

** Affects: media-hub (Ubuntu)
     Importance: Undecided
         Status: New

** Affects: ofono (Ubuntu)
     Importance: Undecided
         Status: New

** Affects: pulseaudio (Ubuntu)
     Importance: Undecided
         Status: New

** Also affects: canonical-devices-system-image
   Importance: Undecided
       Status: New

** Also affects: media-hub (Ubuntu)
   Importance: Undecided
       Status: New

** Also affects: pulseaudio (Ubuntu)
   Importance: Undecided
       Status: New

** Summary changed:

- Incoming call gets silent randomly
+ [Touch] Incoming call gets silent randomly

** Description changed:

- I've experienced this strange issue 4-5 times after OTA-12. It seems pretty 
random and is hard to reproduce. 
- When I get an incoming call, the screen turns on, the incoming call pop up 
appears, but there is no sound at all even though the phone is not set silent 
(and also the speaker volume is not set too low). I can accept this call and 
keep conversing as usual. 
+ I've experienced this strange issue 4-5 times after OTA-12. It seems pretty 
random and is hard to reproduce.
+ When I get an incoming call, the screen turns on, the incoming call pop up 
appears, but there is no sound at all even though the phone is not in silent 
mode (and also the speaker volume is not set too low). I can accept this call 
and keep conversing as usual.
  Once I asked the same caller to call me once again after a few minutes, that 
time the phone rang as expected.
  
  Device: E5, OTA-12, stable channel
  
  I can provide necessary logs if this happens again.

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https://bugs.launchpad.net/bugs/1612367

Title:
  [Touch] Incoming call gets silent randomly

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