Public bug reported:
The Cups trouble shooter claimed it couldn't find log files saying it was
possible the it wasn't running as an administrator (which was correct). It
asked me to run
su -c 'journalctl -u cups.service --since="None" --until="2016-09-27
18:17:05"' > troubleshoot-logs.txt
which failed for 2 reasons
1. I don't know the cups.service password (so I ran the command as root)
2. the None specification for "--since" is not valid
Also the cups logs showed that cups couldn't create
/var/spool/cups/tmp/.hplip but didn't say what caused the failure (turns
out it already existed - shouldn't be an error!)
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: cups 2.1.3-4
ProcVersionSignature: Ubuntu 4.4.0-38.57-generic 4.4.19
Uname: Linux 4.4.0-38-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
CurrentDesktop: Unity
Date: Tue Sep 27 18:41:10 2016
EcryptfsInUse: Yes
InstallationDate: Installed on 2015-05-31 (485 days ago)
InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 002: ID 0bda:57b5 Realtek Semiconductor Corp.
Bus 001 Device 005: ID 03f0:0317 Hewlett-Packard LaserJet 1200
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: ASUSTeK COMPUTER INC. X551MA
Papersize: letter
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-38-generic.efi.signed
root=UUID=dadede94-9cd3-484a-963a-db3e27379a9b ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: Upgraded to xenial on 2016-08-04 (54 days ago)
dmi.bios.date: 08/12/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X551MA.512
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X551MA
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrX551MA.512:bd08/12/2014:svnASUSTeKCOMPUTERINC.:pnX551MA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX551MA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: X551MA
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
** Affects: cups (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug xenial
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https://bugs.launchpad.net/bugs/1628314
Title:
Cups trouble shooter asked me to run a command that doesn't work
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