Public bug reported: The problem is that there is no sound at the jack for the headphones. I was trying the sound test and after I change the surround option available in the sound test, the whole sound disappear and the default output device disappear in the Audio settings. Trying to fix an existing unresolved problem actually made it worse. Now I do not have any sound at all internal and from the jack for the headphone. By the way I tested a windows 10 live and the sound worked also from the jack for the headphones!!! Have not being using windows for the last 10 years I was impressed how they have improved.
ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: pulseaudio 1:8.0-0ubuntu3.1 ProcVersionSignature: Ubuntu 4.4.0-53.74-generic 4.4.30 Uname: Linux 4.4.0-53-generic x86_64 ApportVersion: 2.20.1-0ubuntu2.2 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: jaki 2355 F.... pulseaudio CurrentDesktop: Unity Date: Thu Dec 15 12:41:55 2016 DistributionChannelDescriptor: # This is a distribution channel descriptor # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor canonical-oem-somerville-trusty-amd64-osp1-20150720-0 InstallationDate: Installed on 2016-06-25 (173 days ago) InstallationMedia: Ubuntu 14.04 "Trusty" - Build amd64 LIVE Binary 20150720-04:06 ProcEnviron: LANGUAGE=it PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=it_IT.UTF-8 SHELL=/bin/bash SourcePackage: pulseaudio Symptom: audio Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH successful Symptom_Card: Audio interno - HDA Intel PCH Symptom_DevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: jaki 2355 F.... pulseaudio Symptom_Jack: Speaker, Internal Symptom_PulsePlaybackTest: PulseAudio playback test failed Symptom_Type: No sound at all Title: [XPS 13 9350, Realtek ALC3246, Speaker, Internal] No sound at all UpgradeStatus: Upgraded to xenial on 2016-09-07 (98 days ago) dmi.bios.date: 06/14/2016 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.4.4 dmi.board.name: 0H67KH dmi.board.vendor: Dell Inc. dmi.board.version: A03 dmi.chassis.type: 9 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.4.4:bd06/14/2016:svnDellInc.:pnXPS139350:pvr:rvnDellInc.:rn0H67KH:rvrA03:cvnDellInc.:ct9:cvr: dmi.product.name: XPS 13 9350 dmi.sys.vendor: Dell Inc. ** Affects: pulseaudio (Ubuntu) Importance: Undecided Status: New ** Tags: amd64 apport-bug xenial -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1650259 Title: [XPS 13 9350, Realtek ALC3246, Speaker, Internal] No sound at all after making sound test To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/pulseaudio/+bug/1650259/+subscriptions -- ubuntu-bugs mailing list [email protected] https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
