** Summary changed:
- Unable to print in photo paper using HP Deskjet 916c
+ Cannot print on photo paper
** Description changed:
- ****************
- HOW TO REPRODUCE
- ****************
+ HOW TO REPRODUCE:
+ - Print setting media type as photo paper.
- - Using HP Deskjet 916c, try to print a document setting media type as
- photo paper.
+ RESULT:
+ - The page is printed completely white.
-
- ******************
- EXPECTED BEHAVIOUR
- ******************
-
- - The document to be printed.
-
- **************
- REAL BEHAVIOUR
- **************
-
- - A white page is printed.
-
- **************
- TECHNICAL INFO
- **************
+ RELEVANT DETAILS:
+ - Known affected printers are HP Deskjet 916c and 930c.
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: hplip 3.14.3-0ubuntu3
ProcVersionSignature: Ubuntu 3.13.0-29.53-generic 3.13.11.2
Uname: Linux 3.13.0-29-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.2
Architecture: amd64
CupsErrorLog:
- W [23/Jun/2014:12:59:16 +0200] CreateProfile failed:
org.freedesktop.ColorManager.AlreadyExists:profile id 'DESKJET-916C-Gray..'
already exists
- W [23/Jun/2014:12:59:16 +0200] CreateProfile failed:
org.freedesktop.ColorManager.AlreadyExists:profile id 'DESKJET-916C-RGB..'
already exists
+ W [23/Jun/2014:12:59:16 +0200] CreateProfile failed:
org.freedesktop.ColorManager.AlreadyExists:profile id 'DESKJET-916C-Gray..'
already exists
+ W [23/Jun/2014:12:59:16 +0200] CreateProfile failed:
org.freedesktop.ColorManager.AlreadyExists:profile id 'DESKJET-916C-RGB..'
already exists
CurrentDesktop: Unity
Date: Mon Jun 23 13:15:56 2014
InstallationDate: Installed on 2013-05-21 (397 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
Lpstat: device for Deskjet-916c: hp:/usb/DeskJet_916C?serial=HU22N1N0K13U
MachineType: MEDIONPC MS-7358
Papersize: a4
PpdFiles: Deskjet-916c: HP Deskjet 916c, hpcups 3.14.3
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-29-generic
root=UUID=7c16b6a8-52d3-4e20-94c4-933af64fd891 ro quiet splash vt.handoff=7
SourcePackage: hplip
UpgradeStatus: Upgraded to trusty on 2014-04-14 (69 days ago)
dmi.bios.date: 02/18/2008
dmi.bios.vendor: Phoenix Technologies, LTD
dmi.bios.version: 6.00 PG
dmi.board.name: MS-7358
dmi.board.vendor: MICRO-STAR INTERNATIONAL CO., LTD
dmi.board.version: Fab D
dmi.chassis.type: 3
dmi.chassis.vendor: OEM
dmi.chassis.version: OEM
dmi.modalias:
dmi:bvnPhoenixTechnologies,LTD:bvr6.00PG:bd02/18/2008:svnMEDIONPC:pnMS-7358:pvrOEM:rvnMICRO-STARINTERNATIONALCO.,LTD:rnMS-7358:rvrFabD:cvnOEM:ct3:cvrOEM:
dmi.product.name: MS-7358
dmi.product.version: OEM
dmi.sys.vendor: MEDIONPC
** Tags added: xenial
** No longer affects: hplip
** Also affects: hplip
Importance: Undecided
Status: New
** Changed in: hplip
Status: New => Confirmed
** Changed in: hplip (Ubuntu)
Status: New => Triaged
** Description changed:
HOW TO REPRODUCE:
- - Print setting media type as photo paper.
+ - Print a document setting media type as photo paper.
RESULT:
- The page is printed completely white.
RELEVANT DETAILS:
- Known affected printers are HP Deskjet 916c and 930c.
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: hplip 3.14.3-0ubuntu3
ProcVersionSignature: Ubuntu 3.13.0-29.53-generic 3.13.11.2
Uname: Linux 3.13.0-29-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.2
Architecture: amd64
CupsErrorLog:
W [23/Jun/2014:12:59:16 +0200] CreateProfile failed:
org.freedesktop.ColorManager.AlreadyExists:profile id 'DESKJET-916C-Gray..'
already exists
W [23/Jun/2014:12:59:16 +0200] CreateProfile failed:
org.freedesktop.ColorManager.AlreadyExists:profile id 'DESKJET-916C-RGB..'
already exists
CurrentDesktop: Unity
Date: Mon Jun 23 13:15:56 2014
InstallationDate: Installed on 2013-05-21 (397 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
Lpstat: device for Deskjet-916c: hp:/usb/DeskJet_916C?serial=HU22N1N0K13U
MachineType: MEDIONPC MS-7358
Papersize: a4
PpdFiles: Deskjet-916c: HP Deskjet 916c, hpcups 3.14.3
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-29-generic
root=UUID=7c16b6a8-52d3-4e20-94c4-933af64fd891 ro quiet splash vt.handoff=7
SourcePackage: hplip
UpgradeStatus: Upgraded to trusty on 2014-04-14 (69 days ago)
dmi.bios.date: 02/18/2008
dmi.bios.vendor: Phoenix Technologies, LTD
dmi.bios.version: 6.00 PG
dmi.board.name: MS-7358
dmi.board.vendor: MICRO-STAR INTERNATIONAL CO., LTD
dmi.board.version: Fab D
dmi.chassis.type: 3
dmi.chassis.vendor: OEM
dmi.chassis.version: OEM
dmi.modalias:
dmi:bvnPhoenixTechnologies,LTD:bvr6.00PG:bd02/18/2008:svnMEDIONPC:pnMS-7358:pvrOEM:rvnMICRO-STARINTERNATIONALCO.,LTD:rnMS-7358:rvrFabD:cvnOEM:ct3:cvrOEM:
dmi.product.name: MS-7358
dmi.product.version: OEM
dmi.sys.vendor: MEDIONPC
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https://bugs.launchpad.net/bugs/1333206
Title:
Cannot print on photo paper
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