Public bug reported:
Machine: Dell XPS 15 (9560) - released 2017 January
Install: disk completely erased
Ubuntu 16.04.1 installed over wireless with:
- download updates while installing ubuntu
- install third-party hardware
- full disk crypto+luks
Note 1: Installation process did not realize there exists a GTX 1050
so we are solely using Intel integrated graphics.
Note 2: Installation done not on Dell TB16 Dock to isolate wireless
problems alone first.
First Boot: update/upgrade/dist-upgrade'd after first boot and rebooted
--------------------------------------------------------------------------------
After testing wireless problems and being able to reproduce them,
machine was rebooted to the login screen, and then plugged into a Dell
TB16 dock.
1. Turn down wireless networking.
2. Turn up wired networking.
3. Browse things until this happens, after which the wired interface no longer
works and can sometimes be successfully `down/up`ed but at other times locks up
and requires a reboot:
[ 598.238303] xhci_hcd 0000:0e:00.0: ERROR Transfer event TRB DMA ptr not part
of current TD ep_index 2 comp_code 13
[ 598.238307] xhci_hcd 0000:0e:00.0: Looking for event-dma 0000000855403010
trb-start 00000008550aafe0 trb-end 00000008550aafe0 seg-start 00000008550aa000
seg-end 00000008550aaff0
[ 598.238634] xhci_hcd 0000:0e:00.0: ERROR Transfer event TRB DMA ptr not part
of current TD ep_index 2 comp_code 13
[ 598.238639] xhci_hcd 0000:0e:00.0: Looking for event-dma 0000000855403020
trb-start 00000008550aafe0 trb-end 00000008550aafe0 seg-start 00000008550aa000
seg-end 00000008550aaff0
[ 598.239248] xhci_hcd 0000:0e:00.0: ERROR Transfer event TRB DMA ptr not part
of current TD ep_index 2 comp_code 13
[ 598.239253] xhci_hcd 0000:0e:00.0: Looking for event-dma 0000000855403030
trb-start 00000008550aafe0 trb-end 00000008550aafe0 seg-start 00000008550aa000
seg-end 00000008550aaff0
[ 598.239571] xhci_hcd 0000:0e:00.0: ERROR Transfer event TRB DMA ptr not part
of current TD ep_index 2 comp_code 13
[ 598.239576] xhci_hcd 0000:0e:00.0: Looking for event-dma 0000000855403040
trb-start 00000008550aafe0 trb-end 00000008550aafe0 seg-start 00000008550aa000
seg-end 00000008550aaff0
[ 598.239792] xhci_hcd 0000:0e:00.0: ERROR Transfer event TRB DMA ptr not part
of current TD ep_index 2 comp_code 13
[ 598.239794] xhci_hcd 0000:0e:00.0: Looking for event-dma 0000000855403050
trb-start 00000008550aafe0 trb-end 00000008550aafe0 seg-start 00000008550aa000
seg-end 00000008550aaff0
[ 598.240186] xhci_hcd 0000:0e:00.0: ERROR Transfer event TRB DMA ptr not part
of current TD ep_index 2 comp_code 13
[ 598.240191] xhci_hcd 0000:0e:00.0: Looking for event-dma 0000000855403060
trb-start 00000008550aafe0 trb-end 00000008550aafe0 seg-start 00000008550aa000
seg-end 00000008550aaff0
[ 598.240326] xhci_hcd 0000:0e:00.0: ERROR Transfer event TRB DMA ptr not part
of current TD ep_index 2 comp_code 13
[ 598.240328] xhci_hcd 0000:0e:00.0: Looking for event-dma 0000000855403070
trb-start 00000008550aafe0 trb-end 00000008550aafe0 seg-start 00000008550aa000
seg-end 00000008550aaff0
[ 598.240698] xhci_hcd 0000:0e:00.0: ERROR Transfer event TRB DMA ptr not part
of current TD ep_index 2 comp_code 13
[ 598.240703] xhci_hcd 0000:0e:00.0: Looking for event-dma 0000000855403080
trb-start 00000008550aafe0 trb-end 00000008550aafe0 seg-start 00000008550aa000
seg-end 00000008550aaff0
[ 605.601884] ------------[ cut here ]------------
[ 605.601890] WARNING: CPU: 1 PID: 0 at
/build/linux-W6HB68/linux-4.4.0/net/sched/sch_generic.c:306
dev_watchdog+0x237/0x240()
[ 605.601892] NETDEV WATCHDOG: enxd481d70e6a39 (r8152): transmit queue 0 timed
out
[ 605.601892] Modules linked in: hid_logitech_hidpp snd_usb_audio
snd_usbmidi_lib hid_generic hid_logitech_dj cdc_ether usbnet r8152 mii ctr ccm
arc4 rfcomm bnep nls_iso8859_1 i2c_designware_platform i2c_designware_core
dell_wmi dcdbas ath10k_pci ath10k_core ath snd_hda_codec_hdmi mac80211 dell_led
snd_hda_codec_realtek snd_hda_codec_generic cfg80211 rtsx_pci_ms memstick
snd_hda_intel snd_hda_codec snd_hda_core snd_hwdep snd_pcm x86_pkg_temp_thermal
coretemp snd_seq_midi kvm_intel snd_seq_midi_event snd_rawmidi kvm snd_seq
uvcvideo irqbypass snd_seq_device snd_timer videobuf2_vmalloc videobuf2_memops
videobuf2_v4l2 input_leds videobuf2_core snd joydev v4l2_common serio_raw
videodev soundcore hid_multitouch media btusb idma64 virt_dma btrtl mei_me
processor_thermal_device mei shpchp intel_lpss_pci intel_soc_dts_iosf
[ 605.601927] hci_uart btbcm btqca btintel bluetooth dell_smo8800 intel_hid
intel_lpss_acpi intel_lpss tpm_crb acpi_als sparse_keymap int3403_thermal
int3400_thermal int340x_thermal_zone acpi_thermal_rel kfifo_buf acpi_pad
mac_hid industrialio parport_pc ppdev lp parport autofs4 drbg ansi_cprng
algif_skcipher af_alg dm_crypt usbhid rtsx_pci_sdmmc crct10dif_pclmul
crc32_pclmul ghash_clmulni_intel i915_bpo nouveau aesni_intel aes_x86_64 lrw
gf128mul glue_helper ablk_helper cryptd mxm_wmi intel_ips ttm psmouse
i2c_algo_bit drm_kms_helper syscopyarea sysfillrect sysimgblt fb_sys_fops ahci
nvme rtsx_pci drm libahci i2c_hid hid wmi pinctrl_sunrisepoint video
pinctrl_intel fjes
[ 605.601956] CPU: 1 PID: 0 Comm: swapper/1 Tainted: G W
4.4.0-62-generic #83-Ubuntu
[ 605.601959] Hardware name: Dell Inc. XPS 15 9560/05FFDN, BIOS 1.0.3
01/09/2017
[ 605.601962] 0000000000000286 2b53e360d81133f5 ffff88087f443d98
ffffffff813f7c63
[ 605.601964] ffff88087f443de0 ffffffff81d6afd8 ffff88087f443dd0
ffffffff810812d2
[ 605.601965] 0000000000000000 ffff880856c3c280 0000000000000001
ffff88085439c000
[ 605.601967] Call Trace:
[ 605.601968] <IRQ> [<ffffffff813f7c63>] dump_stack+0x63/0x90
[ 605.601974] [<ffffffff810812d2>] warn_slowpath_common+0x82/0xc0
[ 605.601975] [<ffffffff8108136c>] warn_slowpath_fmt+0x5c/0x80
[ 605.601978] [<ffffffff81753957>] dev_watchdog+0x237/0x240
[ 605.601980] [<ffffffff81753720>] ? qdisc_rcu_free+0x40/0x40
[ 605.601983] [<ffffffff810ecd55>] call_timer_fn+0x35/0x120
[ 605.601984] [<ffffffff81753720>] ? qdisc_rcu_free+0x40/0x40
[ 605.601986] [<ffffffff810ed70a>] run_timer_softirq+0x23a/0x2f0
[ 605.601988] [<ffffffff81085db1>] __do_softirq+0x101/0x290
[ 605.601990] [<ffffffff810860b3>] irq_exit+0xa3/0xb0
[ 605.601992] [<ffffffff8183b0a2>] smp_apic_timer_interrupt+0x42/0x50
[ 605.601995] [<ffffffff81839362>] apic_timer_interrupt+0x82/0x90
[ 605.601995] <EOI> [<ffffffff816cb5d1>] ? cpuidle_enter_state+0x111/0x2b0
[ 605.602000] [<ffffffff816cb7a7>] cpuidle_enter+0x17/0x20
[ 605.602002] [<ffffffff810c4522>] call_cpuidle+0x32/0x60
[ 605.602004] [<ffffffff816cb783>] ? cpuidle_select+0x13/0x20
[ 605.602006] [<ffffffff810c47e0>] cpu_startup_entry+0x290/0x350
[ 605.602008] [<ffffffff81051784>] start_secondary+0x154/0x190
[ 605.602010] ---[ end trace f9200c001343dda6 ]---
[ 605.602014] r8152 4-1.2:1.0 enxd481d70e6a39: Tx timeout
[ 605.643576] r8152 4-1.2:1.0 enxd481d70e6a39: Tx status -2
[ 605.656410] r8152 4-1.2:1.0 enxd481d70e6a39: Tx status -2
[ 605.669219] r8152 4-1.2:1.0 enxd481d70e6a39: Tx status -2
[ 605.679077] r8152 4-1.2:1.0 enxd481d70e6a39: Tx status -2
[ 608.319280] usb 4-1.2: reset SuperSpeed USB device number 4 using xhci_hcd
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: linux-image-4.4.0-62-generic 4.4.0-62.83
ProcVersionSignature: Ubuntu 4.4.0-62.83-generic 4.4.40
Uname: Linux 4.4.0-62-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.5
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC2: leee 2092 F.... pulseaudio
/dev/snd/controlC0: leee 2092 F.... pulseaudio
CurrentDesktop: Unity
Date: Sun Feb 12 03:09:30 2017
HibernationDevice: RESUME=UUID=54594d9c-c63b-4990-8336-2d68892236a7
InstallationDate: Installed on 2017-02-12 (0 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
MachineType: Dell Inc. XPS 15 9560
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.4.0-62-generic.efi.signed
root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-4.4.0-62-generic N/A
linux-backports-modules-4.4.0-62-generic N/A
linux-firmware 1.157.8
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/09/2017
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.0.3
dmi.board.name: 05FFDN
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr1.0.3:bd01/09/2017:svnDellInc.:pnXPS159560:pvr:rvnDellInc.:rn05FFDN:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.name: XPS 15 9560
dmi.sys.vendor: Dell Inc.
** Affects: linux (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug xenial
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https://bugs.launchpad.net/bugs/1663975
Title:
XHCI errors causes dock USB and network adapter dropouts
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