Public bug reported: I tried to change the OTRS product logo -- then printing give me an apache server error. Looking at the server's error.log:
[Fri Feb 17 13:45:39.506928 2017] [:error] [pid 29444] [Fri Feb 17 13:45:39 2017] -e: Unsupported Interlace(1) Method at /usr/share/perl5/PDF/API2/Resource/XObject/Image/PNG.pm line 45.\n [Fri Feb 17 13:46:27.175532 2017] [:error] [pid 29185] [Fri Feb 17 13:46:27 2017] -e: Unsupported Interlace(1) Method at /usr/share/perl5/PDF/API2/Resource/XObject/Image/PNG.pm line 45.\n I then reported a bug with otrs: https://bugs.otrs.org/show_bug.cgi?id=12629 The answer was: "that is a limitation in the underlying PDF::API2 library that we use" ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: libpdf-api2-perl 2.025-1 ProcVersionSignature: Ubuntu 4.4.0-64.85-generic 4.4.44 Uname: Linux 4.4.0-64-generic x86_64 ApportVersion: 2.20.1-0ubuntu2.5 Architecture: amd64 Date: Thu Feb 23 13:39:46 2017 InstallationDate: Installed on 2016-05-26 (272 days ago) InstallationMedia: Ubuntu-Server 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.3) PackageArchitecture: all SourcePackage: libpdf-api2-perl UpgradeStatus: No upgrade log present (probably fresh install) ** Affects: libpdf-api2-perl (Ubuntu) Importance: Undecided Status: New ** Tags: amd64 apport-bug xenial -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1667292 Title: not supporting interlaced PNGs To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libpdf-api2-perl/+bug/1667292/+subscriptions -- ubuntu-bugs mailing list [email protected] https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
