** Description changed:
Internet drops every 1-30 minutes when connected via wired or wireless
(i.e., this is a problem on both wired and wireless) even though
connection icon indicates the computer is still connected.
Disconnecting and reconnecting via the connection icon resets internet
temporarily until the next time.
Dropped internet is discovered with "The site can't be reached" screens
in Chromium, or error messages when downloading/updating in Terminal, or
missing connection in Ubuntu Software app, or stalled syncing in Insync
application (occurred even without Insync).
Internet drops more frequently on wireless than on wired.
It seems to disconnect more frequently with heavier internet use (e.g.,
downloading multiple files, opening several webpages in quick
succession).
This is a fresh install (yesterday) of Ubuntu 16.04 on a Dell Inspiron
- 15 5567 (dual boot).
+ 15 5567 (dual boot). It occurs when running Live CD as well though.
Ethernet and wifi both work without randomly disconnecting in Windows 10
on the same machine, and ethernet and wifi work on other machines
running Ubuntu and Windows with the same router, so it is not a hardware
or router issue.
Output from sudo lshw -class network
*-network
description: Wireless interface
product: Wireless 3165
vendor: Intel Corporation
physical id: 0
bus info: pci@0000:02:00.0
logical name: wlp2s0
version: 79
serial: 58:fb:84:55:21:52
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress bus_master cap_list ethernet physical
wireless
configuration: broadcast=yes driver=iwlwifi
driverversion=4.4.0-62-generic firmware=17.352738.0 ip=192.168.1.15 latency=0
link=yes multicast=yes wireless=IEEE 802.11abgn
resources: irq:283 memory:df100000-df101fff
*-network
description: Ethernet interface
product: RTL8101/2/6E PCI Express Fast/Gigabit Ethernet controller
vendor: Realtek Semiconductor Co., Ltd.
physical id: 0
bus info: pci@0000:03:00.0
logical name: enp3s0
version: 07
serial: 18:db:f2:3c:d5:37
size: 10Mbit/s
capacity: 100Mbit/s
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress msix vpd bus_master cap_list ethernet
physical tp mii 10bt 10bt-fd 100bt 100bt-fd autonegotiation
configuration: autonegotiation=on broadcast=yes driver=r8169
driverversion=2.3LK-NAPI duplex=half firmware=rtl8106e-1_0.0.1 06/29/12
latency=0 link=no multicast=yes port=MII speed=10Mbit/s
resources: irq:279 ioport:d000(size=256) memory:df000000-df000fff
memory:d0300000-d0303fff
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: network-manager 1.2.2-0ubuntu0.16.04.3
ProcVersionSignature: Ubuntu 4.4.0-62.83-generic 4.4.40
Uname: Linux 4.4.0-62-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.5
Architecture: amd64
CurrentDesktop: Unity
Date: Tue Feb 21 16:36:55 2017
IfupdownConfig:
# interfaces(5) file used by ifup(8) and ifdown(8)
auto lo
iface lo inet loopback
InstallationDate: Installed on 2017-02-20 (1 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64
(20160719)
IpRoute:
default via 192.168.1.1 dev wlp2s0 proto static metric 600
169.254.0.0/16 dev wlp2s0 scope link metric 1000
192.168.1.0/24 dev wlp2s0 proto kernel scope link src 192.168.1.15
metric 600
NetworkManager.state:
[main]
NetworkingEnabled=true
WirelessEnabled=true
WWANEnabled=true
SourcePackage: network-manager
UpgradeStatus: No upgrade log present (probably fresh install)
nmcli-dev:
DEVICE TYPE STATE DBUS-PATH
CONNECTION CON-UUID CON-PATH
wlp2s0 wifi connected /org/freedesktop/NetworkManager/Devices/0
pr500k-9912ec-1 36301ded-0ac5-4a86-9621-87290ef159af
/org/freedesktop/NetworkManager/ActiveConnection/5
enp3s0 ethernet unavailable /org/freedesktop/NetworkManager/Devices/1 --
-- --
lo loopback unmanaged /org/freedesktop/NetworkManager/Devices/2 --
-- --
nmcli-nm:
RUNNING VERSION STATE STARTUP CONNECTIVITY NETWORKING WIFI-HW
WIFI WWAN-HW WWAN
running 1.2.2 connected started full enabled enabled
enabled enabled enabled
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https://bugs.launchpad.net/bugs/1666432
Title:
Internet drops every few minutes on wired and wireless connection
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