dictionary.com is an American site, so I doubt that this is specific to
British English.  It's possible that you might need to talk to
linguistics majors rather than English majors, though, since in many
places English courses don't have the same focus on syntax and grammar
that you often find in linguistics courses.

https://en.wikipedia.org/wiki/Mass_noun gets rather technical but has a
good summary near the top: "In English, mass nouns are characterized by
the fact that they cannot be directly modified by a numeral without
specifying a unit of measurement, and that they cannot combine with an
indefinite article (a or an)."  For example, you can say "two fish" but
not *"two software" (or *"two softwares").

I hope we can at least agree (as Marcus does above) that if it takes us
the best part of ten comments to get this far then the paragraph is a
dead loss to clarity and should be rewritten.

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https://bugs.launchpad.net/bugs/1670268

Title:
  Grammar mistake under 3rd-party software option

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