Public bug reported:
My speakers are working on my Dell XPS 15 9560. But when I connect
headphones to the computer there is no sound at all. Tried different
headphones that should work.
ProblemType: Bug
DistroRelease: Ubuntu 16.10
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.8.0-45.48-generic 4.8.17
Uname: Linux 4.8.0-45-generic x86_64
NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia
ApportVersion: 2.20.3-0ubuntu8.2
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: klas 2471 F.... pulseaudio
CurrentDesktop: Unity
Date: Mon Apr 3 22:44:05 2017
InstallationDate: Installed on 2017-03-22 (12 days ago)
InstallationMedia: Ubuntu 16.10 "Yakkety Yak" - Release amd64 (20161012.2)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: klas 2471 F.... pulseaudio
Symptom_Jack: Black Headphone Out, Left
Symptom_Type: No sound at all
Title: [XPS 15 9560, Realtek ALC3266, Black Headphone Out, Left] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/18/2017
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.1.3
dmi.board.name: 05FFDN
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr1.1.3:bd01/18/2017:svnDellInc.:pnXPS159560:pvr:rvnDellInc.:rn05FFDN:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.name: XPS 15 9560
dmi.sys.vendor: Dell Inc.
** Affects: alsa-driver (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug yakkety
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https://bugs.launchpad.net/bugs/1679307
Title:
[XPS 15 9560, Realtek ALC3266, Black Headphone Out, Left] No sound at
all
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