apport information ** Tags added: apport-collected zesty
** Description changed: Description: Ubuntu Zesty Zapus (development branch) Release: 17.04 What was expected to happen? I expected the laptop would suspend after selecting 'suspend' from the shutdown dialog. What happened instead? The screen went black and I was logged out, but the laptop did not suspend. Looking at dmesg, I found the following errors: [ 2229.003392] PM: Syncing filesystems ... done. [ 2229.018954] PM: Preparing system for sleep (mem) [ 2229.019765] Freezing user space processes ... (elapsed 0.002 seconds) done. [ 2229.022084] Freezing remaining freezable tasks ... (elapsed 0.001 seconds) done. [ 2229.023408] PM: Suspending system (mem) [ 2229.023433] Suspending console(s) (use no_console_suspend to debug) [ 2229.024356] dpm_run_callback(): usb_dev_suspend+0x0/0x20 returns -2 [ 2229.024366] PM: Device usb9 failed to suspend async: error -2 [ 2229.132836] PM: Some devices failed to suspend, or early wake event detected [ 2229.215860] PM: resume of devices complete after 83.019 msecs [ 2229.216299] PM: Finishing wakeup. [ 2229.216300] Restarting tasks ... done. [ 2229.292651] video LNXVIDEO:00: Restoring backlight state [ 2229.298616] PM: Syncing filesystems ... done. [ 2229.303267] PM: Preparing system for sleep (freeze) [ 2229.303522] Freezing user space processes ... (elapsed 0.002 seconds) done. [ 2229.305692] Freezing remaining freezable tasks ... (elapsed 0.001 seconds) done. [ 2229.307033] PM: Suspending system (freeze) [ 2229.307035] Suspending console(s) (use no_console_suspend to debug) [ 2229.308819] dpm_run_callback(): usb_dev_suspend+0x0/0x20 returns -2 [ 2229.308823] PM: Device usb9 failed to suspend async: error -2 [ 2229.416701] PM: Some devices failed to suspend, or early wake event detected [ 2229.416747] whci-hcd 0000:0d:00.0-1: Unbalanced pm_runtime_enable! [ 2229.507852] PM: resume of devices complete after 91.145 msecs [ 2229.508267] PM: Finishing wakeup. [ 2229.508268] Restarting tasks ... done. And searching for Device usb9, I found the following bit of information: [ 7.140190] usb 3-1.3: new full-speed USB device number 5 using uhci_hcd [ 7.218134] whci-hcd 0000:0d:00.0-1: reset timed out [ 7.218182] whci-hcd 0000:0d:00.0-1: cannot get radio controller [ 7.227764] kvm: disable TXT in the BIOS or activate TXT before enabling KVM [ 7.227767] kvm: disabled by bios [ 7.266789] intel_powerclamp: No package C-state available [ 7.270358] kvm: disable TXT in the BIOS or activate TXT before enabling KVM [ 7.270360] kvm: disabled by bios [ 7.291281] usb 3-1.3: New USB device found, idVendor=413c, idProduct=8160 [ 7.291286] usb 3-1.3: New USB device strings: Mfr=1, Product=2, SerialNumber=0 [ 7.291289] usb 3-1.3: Product: Dell Wireless 365 Bluetooth Module [ 7.291291] usb 3-1.3: Manufacturer: Dell Computer Corp [ 7.335872] uwb_rc uwb0: new uwb radio controller on umc 0000:0d:00.0-0 [ 7.337983] dcdbas dcdbas: Dell Systems Management Base Driver (version 5.6.0-3.2) [ 7.338762] intel_powerclamp: No package C-state available [ 7.348277] IPv6: ADDRCONF(NETDEV_UP): enp0s25: link is not ready [ 7.371534] whci-hcd 0000:0d:00.0-1: Wireless host controller [ 7.371545] whci-hcd 0000:0d:00.0-1: new USB bus registered, assigned bus number 9 [ 7.371564] whci-hcd 0000:0d:00.0-1: irq 30, io base 0x00000000 [ 7.382524] usb usb9: New USB device found, idVendor=1d6b, idProduct=0002 [ 7.382528] usb usb9: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [ 7.382530] usb usb9: Product: Wireless host controller [ 7.382533] usb usb9: Manufacturer: Linux 4.10.0-15-generic whci-hcd [ 7.382535] usb usb9: SerialNumber: whci + --- + ApportVersion: 2.20.4-0ubuntu4 + Architecture: amd64 + AudioDevicesInUse: + USER PID ACCESS COMMAND + /dev/snd/controlC0: dad 2428 F.... pulseaudio + DistroRelease: Ubuntu 17.04 + InstallationDate: Installed on 2017-04-02 (10 days ago) + InstallationMedia: Ubuntu-MATE 17.04 "Zesty Zapus" - Beta amd64 (20170321.1) + MachineType: Dell Inc. Latitude Z600 + Package: linux (not installed) + ProcEnviron: + LANGUAGE=en_US + TERM=xterm + PATH=(custom, no user) + LANG=en_US.UTF-8 + SHELL=/bin/bash + ProcFB: 0 inteldrmfb + ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.10.0-19-generic root=UUID=32878b24-54b6-4631-a791-6bd07d71ee59 ro quiet splash vt.handoff=7 + ProcVersionSignature: Ubuntu 4.10.0-19.21-generic 4.10.8 + PulseList: + Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied + No PulseAudio daemon running, or not running as session daemon. + RelatedPackageVersions: + linux-restricted-modules-4.10.0-19-generic N/A + linux-backports-modules-4.10.0-19-generic N/A + linux-firmware 1.164 + Tags: zesty + Uname: Linux 4.10.0-19-generic x86_64 + UpgradeStatus: No upgrade log present (probably fresh install) + UserGroups: + + _MarkForUpload: True + dmi.bios.date: 06/04/2013 + dmi.bios.vendor: Dell Inc. + dmi.bios.version: A11 + dmi.board.name: 0CY870 + dmi.board.vendor: Dell Inc. + dmi.chassis.type: 8 + dmi.chassis.vendor: Dell Inc. + dmi.modalias: dmi:bvnDellInc.:bvrA11:bd06/04/2013:svnDellInc.:pnLatitudeZ600:pvr:rvnDellInc.:rn0CY870:rvr:cvnDellInc.:ct8:cvr: + dmi.product.name: Latitude Z600 + dmi.sys.vendor: Dell Inc. ** Attachment added: "AlsaInfo.txt" https://bugs.launchpad.net/bugs/1680680/+attachment/4860910/+files/AlsaInfo.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1680680 Title: Dell Z600 laptop will not suspend To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1680680/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
