Public bug reported: I'm not sure where to report this under, so please bear with me. Reporting this bug using ubuntu-bug just crashes my system if im using intel graphics, I had to switch to nvidia graphics just to file this bug report so the automatically attached log files may not be a good representation of the problem.
I've attached the syslog and kern.log files below. PROBLEM: When using intel graphics: Whenever I close the laptop lid or restart / shutdown using GUI or terminal commands, it goes into a black screen with a single "_" at the top left corner, and hangs. Only long-pressing (hard reset) the power button would shut down the computer. However, when I use sudo prime-select nvidia to switch over to nvidia, everything works fine.log I have tried many things, and all do not work. I have attached the logs for /var/log/syslog and /var/log/kern.log below. Attempts so far: 1)Tried installing new intel drivers from Updated kernel to 4.8 now missing firmware warnings --> Did not work. Issue persists 2) Tried upgrading kernel from 4.8 to 4.10.15 --> Did not work. Problem got worse. Instead of the normal login screen, it gives a terminal login screen and hangs. 3) Tried the fix to nvidia-prime https://askubuntu.com/a/884506/547039, but both the poweron.sh and poweroff.sh script hangs my laptop instead. 4) Tried sudo swapoff -a && systemctl poweroff as a workaround, no avail. 5) Tried changing GRUB_CMDLINE_LINUX_DEFAULT="quiet splash" to GRUB_CMDLINE_LINUX_DEFAULT="quiet splash acpi=force" Does not work either. Additional note: 'sudo lshw -C display' on intel graphics outputs PCI(sysfs) then laptop freezes. LOG FILES: /var/log/syslog https://codeshare.io/5XOPwM /var/log/kern.log https://codeshare.io/aJp6nq specs: Intel 7700HQ, NVIDIA 1060GTX, kernel 4.8, Ubuntu 16.04 Would really appreciate your help. Thank you! ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: xorg 1:7.7+13ubuntu3 ProcVersionSignature: Ubuntu 4.8.0-51.54~16.04.1-generic 4.8.17 Uname: Linux 4.8.0-51-generic x86_64 NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia .proc.driver.nvidia.gpus.0000.01.00.0: Error: [Errno 21] Is a directory: '/proc/driver/nvidia/gpus/0000:01:00.0' .proc.driver.nvidia.registry: Binary: "" .proc.driver.nvidia.version: NVRM version: NVIDIA UNIX x86_64 Kernel Module 381.22 Thu May 4 00:55:03 PDT 2017 GCC version: gcc version 5.4.0 20160609 (Ubuntu 5.4.0-6ubuntu1~16.04.4) .tmp.unity_support_test.0: ApportVersion: 2.20.1-0ubuntu2.5 Architecture: amd64 CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins' CompositorRunning: compiz CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0' CompositorUnredirectFSW: true CurrentDesktop: Unity Date: Sat May 13 17:06:20 2017 DistUpgraded: Fresh install DistroCodename: xenial DistroVariant: ubuntu DkmsStatus: bbswitch, 0.8, 4.4.0-77-generic, x86_64: installed bbswitch, 0.8, 4.8.0-49-generic, x86_64: installed bbswitch, 0.8, 4.8.0-51-generic, x86_64: installed nvidia-381, 381.22, 4.8.0-51-generic, x86_64: installed EcryptfsInUse: Yes ExtraDebuggingInterest: Yes GraphicsCard: Intel Corporation Device [8086:591b] (rev 04) (prog-if 00 [VGA controller]) Subsystem: CLEVO/KAPOK Computer Device [1558:65a1] NVIDIA Corporation Device [10de:1c20] (rev a1) (prog-if 00 [VGA controller]) Subsystem: CLEVO/KAPOK Computer Device [1558:65a1] InstallationDate: Installed on 2017-03-30 (43 days ago) InstallationMedia: Ubuntu 16.04.2 LTS "Xenial Xerus" - Release amd64 (20170215.2) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 004: ID 04f2:b5a7 Chicony Electronics Co., Ltd Bus 001 Device 003: ID 8087:0a2b Intel Corp. Bus 001 Device 002: ID 0483:374b STMicroelectronics ST-LINK/V2.1 (Nucleo-F103RB) Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: Aftershock P65xHP ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.8.0-51-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash acpi=force vt.handoff=7 SourcePackage: xorg UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 02/06/2017 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 1.05.04 dmi.board.asset.tag: Tag 12345 dmi.board.name: P65xHP dmi.board.vendor: Aftershock dmi.board.version: Not Applicable dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: Aftershock dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1.05.04:bd02/06/2017:svnAftershock:pnP65xHP:pvrNotApplicable:rvnAftershock:rnP65xHP:rvrNotApplicable:cvnAftershock:ct10:cvrN/A: dmi.product.name: P65xHP dmi.product.version: Not Applicable dmi.sys.vendor: Aftershock version.compiz: compiz 1:0.9.12.2+16.04.20160823-0ubuntu1 version.ia32-libs: ia32-libs N/A version.libdrm2: libdrm2 2.4.70-1~ubuntu16.04.1 version.libgl1-mesa-dri: libgl1-mesa-dri 12.0.6-0ubuntu0.16.04.1 version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A version.libgl1-mesa-glx: libgl1-mesa-glx 12.0.6-0ubuntu0.16.04.1 version.nvidia-graphics-drivers: nvidia-graphics-drivers-* N/A version.xserver-xorg-core: xserver-xorg-core N/A version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A xserver.bootTime: Sat May 13 17:04:14 2017 xserver.configfile: /etc/X11/xorg.conf xserver.errors: xserver.logfile: /var/log/Xorg.0.log xserver.version: 2:1.18.4-1ubuntu6.1~16.04.1 ** Affects: xorg (Ubuntu) Importance: Undecided Status: New ** Tags: amd64 apport-bug compiz-0.9 ubuntu xenial ** Description changed: - I'm not sure where to report this under, because reporting a display bug - using ubuntu-bug just crashes my system and it's incredibly frustrating - so please bear with me and read on. + I'm not sure where to report this under, so please bear with me. + Reporting this bug using ubuntu-bug just crashes my system if im using + intel graphics, I had to switch to nvidia graphics just to file this bug + report so the automatically attached log files may not be a good + representation of the problem. + + I've attached the syslog and kern.log files below. + + PROBLEM: When using intel graphics: Whenever I close the laptop lid or restart / shutdown using GUI or terminal commands, it goes into a black screen with a single "_" at the top left corner, and hangs. Only long-pressing (hard reset) the power button would shut down the computer. However, when I use sudo prime-select nvidia to switch over to nvidia, everything works fine.log I have tried many things, and all do not work. I have attached the logs for /var/log/syslog and /var/log/kern.log below. Attempts so far: 1)Tried installing new intel drivers from Updated kernel to 4.8 now missing firmware warnings --> Did not work. Issue persists 2) Tried upgrading kernel from 4.8 to 4.10.15 --> Did not work. Problem got worse. Instead of the normal login screen, it gives a terminal login screen and hangs. 3) Tried the fix to nvidia-prime https://askubuntu.com/a/884506/547039, but both the poweron.sh and poweroff.sh script hangs my laptop instead. 4) Tried sudo swapoff -a && systemctl poweroff as a workaround, no avail. 5) Tried changing GRUB_CMDLINE_LINUX_DEFAULT="quiet splash" to GRUB_CMDLINE_LINUX_DEFAULT="quiet splash acpi=force" Does not work either. Additional note: 'sudo lshw -C display' on intel graphics outputs PCI(sysfs) then laptop freezes. LOG FILES: /var/log/syslog https://codeshare.io/5XOPwM /var/log/kern.log https://codeshare.io/aJp6nq specs: Intel 7700HQ, NVIDIA 1060GTX, kernel 4.8, Ubuntu 16.04 Would really appreciate your help. Thank you! ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: xorg 1:7.7+13ubuntu3 ProcVersionSignature: Ubuntu 4.8.0-51.54~16.04.1-generic 4.8.17 Uname: Linux 4.8.0-51-generic x86_64 NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia .proc.driver.nvidia.gpus.0000.01.00.0: Error: [Errno 21] Is a directory: '/proc/driver/nvidia/gpus/0000:01:00.0' .proc.driver.nvidia.registry: Binary: "" .proc.driver.nvidia.version: - NVRM version: NVIDIA UNIX x86_64 Kernel Module 381.22 Thu May 4 00:55:03 PDT 2017 - GCC version: gcc version 5.4.0 20160609 (Ubuntu 5.4.0-6ubuntu1~16.04.4) + NVRM version: NVIDIA UNIX x86_64 Kernel Module 381.22 Thu May 4 00:55:03 PDT 2017 + GCC version: gcc version 5.4.0 20160609 (Ubuntu 5.4.0-6ubuntu1~16.04.4) .tmp.unity_support_test.0: - + ApportVersion: 2.20.1-0ubuntu2.5 Architecture: amd64 CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins' CompositorRunning: compiz CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0' CompositorUnredirectFSW: true CurrentDesktop: Unity Date: Sat May 13 17:06:20 2017 DistUpgraded: Fresh install DistroCodename: xenial DistroVariant: ubuntu DkmsStatus: - bbswitch, 0.8, 4.4.0-77-generic, x86_64: installed - bbswitch, 0.8, 4.8.0-49-generic, x86_64: installed - bbswitch, 0.8, 4.8.0-51-generic, x86_64: installed - nvidia-381, 381.22, 4.8.0-51-generic, x86_64: installed + bbswitch, 0.8, 4.4.0-77-generic, x86_64: installed + bbswitch, 0.8, 4.8.0-49-generic, x86_64: installed + bbswitch, 0.8, 4.8.0-51-generic, x86_64: installed + nvidia-381, 381.22, 4.8.0-51-generic, x86_64: installed EcryptfsInUse: Yes ExtraDebuggingInterest: Yes GraphicsCard: - Intel Corporation Device [8086:591b] (rev 04) (prog-if 00 [VGA controller]) - Subsystem: CLEVO/KAPOK Computer Device [1558:65a1] - NVIDIA Corporation Device [10de:1c20] (rev a1) (prog-if 00 [VGA controller]) - Subsystem: CLEVO/KAPOK Computer Device [1558:65a1] + Intel Corporation Device [8086:591b] (rev 04) (prog-if 00 [VGA controller]) + Subsystem: CLEVO/KAPOK Computer Device [1558:65a1] + NVIDIA Corporation Device [10de:1c20] (rev a1) (prog-if 00 [VGA controller]) + Subsystem: CLEVO/KAPOK Computer Device [1558:65a1] InstallationDate: Installed on 2017-03-30 (43 days ago) InstallationMedia: Ubuntu 16.04.2 LTS "Xenial Xerus" - Release amd64 (20170215.2) Lsusb: - Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub - Bus 001 Device 004: ID 04f2:b5a7 Chicony Electronics Co., Ltd - Bus 001 Device 003: ID 8087:0a2b Intel Corp. - Bus 001 Device 002: ID 0483:374b STMicroelectronics ST-LINK/V2.1 (Nucleo-F103RB) - Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub + Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub + Bus 001 Device 004: ID 04f2:b5a7 Chicony Electronics Co., Ltd + Bus 001 Device 003: ID 8087:0a2b Intel Corp. + Bus 001 Device 002: ID 0483:374b STMicroelectronics ST-LINK/V2.1 (Nucleo-F103RB) + Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: Aftershock P65xHP ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.8.0-51-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash acpi=force vt.handoff=7 SourcePackage: xorg UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 02/06/2017 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 1.05.04 dmi.board.asset.tag: Tag 12345 dmi.board.name: P65xHP dmi.board.vendor: Aftershock dmi.board.version: Not Applicable dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: Aftershock dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1.05.04:bd02/06/2017:svnAftershock:pnP65xHP:pvrNotApplicable:rvnAftershock:rnP65xHP:rvrNotApplicable:cvnAftershock:ct10:cvrN/A: dmi.product.name: P65xHP dmi.product.version: Not Applicable dmi.sys.vendor: Aftershock version.compiz: compiz 1:0.9.12.2+16.04.20160823-0ubuntu1 version.ia32-libs: ia32-libs N/A version.libdrm2: libdrm2 2.4.70-1~ubuntu16.04.1 version.libgl1-mesa-dri: libgl1-mesa-dri 12.0.6-0ubuntu0.16.04.1 version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A version.libgl1-mesa-glx: libgl1-mesa-glx 12.0.6-0ubuntu0.16.04.1 version.nvidia-graphics-drivers: nvidia-graphics-drivers-* N/A version.xserver-xorg-core: xserver-xorg-core N/A version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A xserver.bootTime: Sat May 13 17:04:14 2017 xserver.configfile: /etc/X11/xorg.conf xserver.errors: - + xserver.logfile: /var/log/Xorg.0.log xserver.version: 2:1.18.4-1ubuntu6.1~16.04.1 -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1690512 Title: shutdown/restart/suspend freezes laptop on intel graphics To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1690512/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
