Public bug reported:
After upgrading the system the headphones no longer work on my notebook, what
should I do?
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.8.0-52.55~16.04.1-generic 4.8.17
Uname: Linux 4.8.0-52-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.6
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/pcmC0D0c: rita 30349 F...m pulseaudio
/dev/snd/controlC0: rita 30349 F.... pulseaudio
CurrentDesktop: Unity
Date: Wed May 24 19:35:17 2017
InstallationDate: Installed on 2017-05-19 (5 days ago)
InstallationMedia: Ubuntu 16.04.2 LTS "Xenial Xerus" - Release amd64
(20170215.2)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Áudio interno - HDA Intel PCH
Symptom_DevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: rita 30349 F.... pulseaudio
Symptom_Jack: Black Headphone Out, Front
Symptom_Type: No sound at all
Title: [Inspiron 5566, Realtek ALC3246, Black Headphone Out, Front] No sound at
all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 02/03/2017
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.0.7
dmi.board.name: 0KCKCP
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr1.0.7:bd02/03/2017:svnDellInc.:pnInspiron5566:pvr:rvnDellInc.:rn0KCKCP:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.name: Inspiron 5566
dmi.sys.vendor: Dell Inc.
** Affects: alsa-driver (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug xenial
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https://bugs.launchpad.net/bugs/1693370
Title:
[Inspiron 5566, Realtek ALC3246, Black Headphone Out, Front] No sound
at all
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