Public bug reported:
I have got a new Ubuntu 17.04 install on a Dell XPS 15 (Intel(R)
Core(TM) i7-7700HQ CPU @ 2.80GHz) that was installed a couple of days
ago. Login worked fine too.
A couple of days later I installed the suggested kernel update
"4.10.0-22-generic". With kernel 4.10.0-22-generic, the computer freezes
right after login (i.e. after pressing enter, the background image with
the mouse is shown, no responses to any key strokes).
Syslog excerpt:
Jun 12 22:12:48 computername kernel: [ 47.603358] NMI watchdog: BUG: soft
lockup - CPU#1 stuck for 23s! [Xorg.wrap:1672]
Jun 12 22:12:48 computername kernel: [ 47.603360] Modules linked in: ccm msr
arc4 cmac rfcomm uvcvideo videobuf2_vmalloc videobuf2_memops videobuf2_v4l2
videobuf2_core videodev media btusb btrtl bnep hid_multitouch nls_iso8859_1
i2c_designware_platform i2c_designware_core snd_hda_codec_hdmi dell_wmi
dell_led dell_smbios snd_hda_codec_realtek snd_hda_codec_generic snd_hda_intel
dcdbas ath10k_pci snd_hda_codec ath10k_core intel_rapl snd_hda_core ath
x86_pkg_temp_thermal snd_hwdep intel_powerclamp mac80211 snd_pcm coretemp
snd_seq_midi snd_seq_midi_event cfg80211 snd_rawmidi rtsx_pci_ms kvm_intel
memstick kvm irqbypass crct10dif_pclmul joydev crc32_pclmul snd_seq
ghash_clmulni_intel snd_seq_device input_leds snd_timer serio_raw snd soundcore
idma64 virt_dma mei_me mei shpchp processor_thermal_device intel_soc_dts_iosf
intel_lpss_pci intel_pch_thermal
Jun 12 22:12:48 computername kernel: [ 47.603422] hci_uart btbcm btqca
btintel bluetooth dell_smo8800 intel_hid intel_lpss_acpi sparse_keymap
intel_lpss tpm_crb int3403_thermal int3400_thermal acpi_als
int340x_thermal_zone acpi_thermal_rel acpi_pad kfifo_buf industrialio mac_hid
pcbc aesni_intel crypto_simd glue_helper cryptd aes_x86_64 dm_crypt parport_pc
ppdev lp parport ip_tables x_tables autofs4 nouveau rtsx_pci_sdmmc i915 ttm
i2c_algo_bit drm_kms_helper syscopyarea mxm_wmi sysfillrect psmouse sysimgblt
fb_sys_fops nvme drm nvme_core rtsx_pci ahci libahci i2c_hid hid
pinctrl_sunrisepoint video wmi pinctrl_intel fjes
Jun 12 22:12:48 computername kernel: [ 47.603453] CPU: 1 PID: 1672 Comm:
Xorg.wrap Not tainted 4.10.0-22-generic #24-Ubuntu
Jun 12 22:12:48 computername kernel: [ 47.603453] Hardware name: Dell Inc.
XPS 15 9560/05FFDN, BIOS 1.3.3 05/08/2017
Note, this problem is observed with kernel 4.10.0-22-generic whereas it's not
observed with 4.10.0-21-generic. As I was not able to login to my computer I am
writing this bug report while it runs on kernel 4.10.0-21-generic. Therefore
the information attached through the "ubuntu-bug linux" command here, are
referring to the kernel that is actually working. I decided to nonetheless
include that information as it might contain other kernel unrelated information
that would help you troubleshooting.
Please see attached file "syslog-4.10.0-22-generic-----freeze-after-
login.log" for the full syslog.
ProblemType: Bug
DistroRelease: Ubuntu 17.04
Package: linux-image-4.10.0-21-generic 4.10.0-21.23
ProcVersionSignature: Ubuntu 4.10.0-21.23-generic 4.10.11
Uname: Linux 4.10.0-21-generic x86_64
ApportVersion: 2.20.4-0ubuntu4.1
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: hkuehn 1796 F.... pulseaudio
CurrentDesktop: GNOME
Date: Mon Jun 12 23:17:08 2017
EcryptfsInUse: Yes
InstallationDate: Installed on 2017-05-30 (13 days ago)
InstallationMedia: Ubuntu-GNOME 17.04 "Zesty Zapus" - Release amd64 (20170412)
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 138a:0091 Validity Sensors, Inc.
Bus 001 Device 002: ID 0cf3:e300 Atheros Communications, Inc.
Bus 001 Device 004: ID 0c45:6713 Microdia
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Dell Inc. XPS 15 9560
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.10.0-21-generic.efi.signed
root=UUID=e0800d30-3eff-46ac-a6af-38e3bcf99b58 ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-4.10.0-21-generic N/A
linux-backports-modules-4.10.0-21-generic N/A
linux-firmware 1.164.1
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/08/2017
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.3.3
dmi.board.name: 05FFDN
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr1.3.3:bd05/08/2017:svnDellInc.:pnXPS159560:pvr:rvnDellInc.:rn05FFDN:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.name: XPS 15 9560
dmi.sys.vendor: Dell Inc.
** Affects: linux (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug zesty
** Attachment added: "Relevant section of the syslog"
https://bugs.launchpad.net/bugs/1697556/+attachment/4894866/+files/syslog-4.10.0-22-generic-----freeze-after-login.log
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https://bugs.launchpad.net/bugs/1697556
Title:
Computer freezes after login - 4.10.0-22-generic
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