Public bug reported:
My computer originally ran Windows 10. I recently put Ubuntu on it,
thinking it would go onto my thumb drive, but it didn't. It has messed
up my login process, but I can still eventually get to Ubuntu. But I
try playing videos and I cannot hear the audio, from YouTube and
advertisements. My computer has been designed to run B&O Play, but
maybe downloading a new OS screwed it up.
1) Ubuntu 17.04
2) Unknown
3) Play any sound requested
4) Silence
ProblemType: Bug
DistroRelease: Ubuntu 17.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.10.0-33.37-generic 4.10.17
Uname: Linux 4.10.0-33-generic x86_64
ApportVersion: 2.20.4-0ubuntu4
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/pcmC0D0p: legend 1761 F...m pulseaudio
/dev/snd/controlC0: legend 1761 F.... pulseaudio
CurrentDesktop: Unity:Unity7
Date: Thu Sep 7 17:01:30 2017
EcryptfsInUse: Yes
InstallationDate: Installed on 2017-09-07 (0 days ago)
InstallationMedia: Ubuntu 17.04 "Zesty Zapus" - Release amd64 (20170412)
PackageArchitecture: all
ProcEnviron:
LANGUAGE=en_US
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/pcmC0D0p: legend 1761 F...m pulseaudio
/dev/snd/controlC0: legend 1761 F.... pulseaudio
Symptom_Jack: Speaker, Internal
Symptom_Type: No sound at all
Title: [HP Pavilion Notebook, Realtek ALC295, Speaker, Internal] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/14/2016
dmi.bios.vendor: Insyde
dmi.bios.version: F.02
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 820B
dmi.board.vendor: HP
dmi.board.version: 82.17
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.modalias:
dmi:bvnInsyde:bvrF.02:bd03/14/2016:svnHP:pnHPPavilionNotebook:pvrType1ProductConfigId:rvnHP:rn820B:rvr82.17:cvnHP:ct10:cvrChassisVersion:
dmi.product.name: HP Pavilion Notebook
dmi.product.version: Type1ProductConfigId
dmi.sys.vendor: HP
** Affects: alsa-driver (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug zesty
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https://bugs.launchpad.net/bugs/1715761
Title:
My sound system does not work no matter what.
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