Public bug reported:
I wanted to test a snap application called clementine and opened up
preferences after it was launched and playing music. After clicking on
something my whole system hanged.
Regardless of the app, I decided to lookup how something like that could
manage to "kill" the whole system and make it completely unresponsive.
Device info is in the collected information attached. I am using NVIDIA
1060 as a primary graphics card.
I have persistent journald logging enabled so the kernel log was saved
up to a certain point.
The interesting part is here, too bad I could not get
/sys/class/drm/card1/error state:
окт 28 19:45:03 blade org.gnome.Nautilus[5312]: libGL error: MESA-LOADER:
failed to retrieve device information
окт 28 19:45:03 blade kernel: kauditd_printk_skb: 6 callbacks suppressed
окт 28 19:45:03 blade kernel: audit: type=1400 audit(1509209103.252:186):
apparmor="DENIED" operation="open" profile="snap.clementine.clementine"
name="/sys/devices/pci0000:00/0000:00:
окт 28 19:45:03 blade kernel: audit: type=1400 audit(1509209103.252:187):
apparmor="DENIED" operation="open" profile="snap.clementine.clementine"
name="/sys/devices/pci0000:00/0000:00:
окт 28 19:45:03 blade kernel: audit: type=1400 audit(1509209103.252:188):
apparmor="DENIED" operation="open" profile="snap.clementine.clementine"
name="/sys/devices/pci0000:00/0000:00:
окт 28 19:45:03 blade kernel: audit: type=1400 audit(1509209103.252:189):
apparmor="DENIED" operation="open" profile="snap.clementine.clementine"
name="/sys/devices/pci0000:00/0000:00:
окт 28 19:45:03 blade kernel: audit: type=1400 audit(1509209103.252:190):
apparmor="DENIED" operation="open" profile="snap.clementine.clementine"
name="/sys/devices/pci0000:00/0000:00:
окт 28 19:45:03 blade kernel: audit: type=1400 audit(1509209103.252:191):
apparmor="DENIED" operation="open" profile="snap.clementine.clementine"
name="/sys/devices/pci0000:00/0000:00:
окт 28 19:45:03 blade kernel: audit: type=1400 audit(1509209103.252:192):
apparmor="DENIED" operation="open" profile="snap.clementine.clementine"
name="/sys/devices/pci0000:00/0000:00:
окт 28 19:45:03 blade kernel: audit: type=1400 audit(1509209103.252:193):
apparmor="DENIED" operation="open" profile="snap.clementine.clementine"
name="/sys/devices/pci0000:00/0000:00:
окт 28 19:45:03 blade org.gnome.Nautilus[5312]: libGL error: Version 4 or later
of flush extension not found
окт 28 19:45:03 blade org.gnome.Nautilus[5312]: libGL error: failed to load
driver: i915
окт 28 19:45:03 blade audit[13782]: AVC apparmor="DENIED" operation="open"
profile="snap.clementine.clementine"
name="/sys/devices/pci0000:00/0000:00:02.0/revision" pid=13782 comm="cle
окт 28 19:45:03 blade kernel: audit: type=1400 audit(1509209103.346:194):
apparmor="DENIED" operation="open" profile="snap.clementine.clementine"
name="/sys/devices/pci0000:00/0000:00:
окт 28 19:45:03 blade kernel: audit: type=1400 audit(1509209103.346:195):
apparmor="DENIED" operation="open" profile="snap.clementine.clementine"
name="/sys/devices/pci0000:00/0000:00:
окт 28 19:45:03 blade audit[13782]: AVC apparmor="DENIED" operation="open"
profile="snap.clementine.clementine"
name="/sys/devices/pci0000:00/0000:00:02.0/config" pid=13782 comm="cleme
окт 28 19:45:03 blade audit[13782]: AVC apparmor="DENIED" operation="open"
profile="snap.clementine.clementine"
name="/sys/devices/pci0000:00/0000:00:02.0/revision" pid=13782 comm="cle
окт 28 19:45:03 blade audit[13782]: AVC apparmor="DENIED" operation="open"
profile="snap.clementine.clementine"
name="/sys/devices/pci0000:00/0000:00:02.0/config" pid=13782 comm="cleme
окт 28 19:45:03 blade org.gnome.Nautilus[5312]: libGL error: MESA-LOADER:
failed to retrieve device information
окт 28 19:45:03 blade gnome-shell[5472]: STACK_OP_ADD: window 0x4800095 already
in stack
окт 28 19:45:03 blade gnome-shell[5472]: STACK_OP_ADD: window 0x4800095 already
in stack
окт 28 19:45:03 blade org.gnome.Nautilus[5312]: [projectM] Allocating idle
preset...
окт 28 19:45:03 blade org.gnome.Nautilus[5312]: [PresetFactory] path is Geiss &
Sperl - Feedback (projectM idle HDR mix).milk
окт 28 19:45:03 blade org.gnome.Nautilus[5312]: [PresetFactory] url is
idle://Geiss & Sperl - Feedback (projectM idle HDR mix).milk
окт 28 19:45:09 blade kernel: [drm] GPU HANG: ecode 9:0:0xefdffffe, in
clementine [13782], reason: Hang on rcs0, action: reset
окт 28 19:45:09 blade kernel: [drm] GPU hangs can indicate a bug anywhere in
the entire gfx stack, including userspace.
окт 28 19:45:09 blade kernel: [drm] Please file a _new_ bug report on
bugs.freedesktop.org against DRI -> DRM/Intel
окт 28 19:45:09 blade kernel: [drm] drm/i915 developers can then reassign to
the right component if it's not a kernel issue.
окт 28 19:45:09 blade kernel: [drm] The gpu crash dump is required to analyze
gpu hangs, so please always attach it.
окт 28 19:45:09 blade kernel: [drm] GPU crash dump saved to
/sys/class/drm/card1/error
окт 28 19:45:09 blade kernel: drm/i915: Resetting chip after gpu hang
окт 28 19:45:10 blade /usr/lib/gdm3/gdm-x-session[5304]: (II) event13 - (II)
COMPANY USB Device: (II) SYN_DROPPED event - some input events have been lost.
окт 28 19:45:10 blade kernel: [drm:gen8_reset_engines [i915]] *ERROR* rcs0:
reset request timeout
окт 28 19:45:10 blade kernel: [drm:i915_reset [i915]] *ERROR* Failed to reset
chip: -5
ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: linux-image-4.13.0-16-generic 4.13.0-16.19
ProcVersionSignature: Ubuntu 4.13.0-16.19-generic 4.13.4
Uname: Linux 4.13.0-16-generic x86_64
ApportVersion: 2.20.7-0ubuntu3.1
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: dima 6896 F.... pulseaudio
/dev/snd/controlC1: dima 6896 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Sat Oct 28 19:54:44 2017
InstallationDate: Installed on 2017-02-27 (243 days ago)
InstallationMedia: Ubuntu 17.04 "Zesty Zapus" - Alpha amd64 (20170227)
MachineType: Razer Blade
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.13.0-16-generic
root=UUID=3f515c94-cd91-48b4-80f6-84ec24cb7b8f ro rootflags=subvol=@ quiet
button.lid_init_state=open pcie_aspm=off ath10k_core.debug_mask=0x4041
RelatedPackageVersions:
linux-restricted-modules-4.13.0-16-generic N/A
linux-backports-modules-4.13.0-16-generic N/A
linux-firmware 1.169
SourcePackage: linux
UpgradeStatus: Upgraded to artful on 2017-09-13 (44 days ago)
dmi.bios.date: 01/10/2017
dmi.bios.vendor: Razer
dmi.bios.version: 1.00
dmi.board.name: Razer
dmi.board.vendor: Razer
dmi.chassis.type: 9
dmi.chassis.vendor: Razer
dmi.modalias:
dmi:bvnRazer:bvr1.00:bd01/10/2017:svnRazer:pnBlade:pvr6.06:rvnRazer:rnRazer:rvr:cvnRazer:ct9:cvr:
dmi.product.family: 1A586755
dmi.product.name: Blade
dmi.product.version: 6.06
dmi.sys.vendor: Razer
** Affects: linux (Ubuntu)
Importance: Undecided
Status: Confirmed
** Tags: amd64 apport-bug artful
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https://bugs.launchpad.net/bugs/1728271
Title:
drm/i915: Resetting chip after gpu hang
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