This is indeed confusing because the user installed a software in a
recommended way and apport errors on "the program is not installed"
while it is installed but not as a deb package.

moving to apport.

** Package changed: gnome-software (Ubuntu) => apport (Ubuntu)

** Changed in: apport (Ubuntu)
       Status: New => Confirmed

** Changed in: apport (Ubuntu)
   Importance: Undecided => Medium

** Summary changed:

- incorrectly installed programs
+ ubuntu-bug says that snap packages are not installed

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https://bugs.launchpad.net/bugs/1729491

Title:
  ubuntu-bug says that snap packages are not installed

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