apport information
** Tags removed: artful bot-comment
** Tags added: kernel-bug-exists-upstream
** Changed in: linux (Ubuntu)
Status: Incomplete => Confirmed
** Tags added: apport-collected bionic wayland-session
** Description changed:
I recently received an XPS 13 9370. After taking a backup for 16.04 (in
case this very thing happened), I installed the daily build of 18.04 as
it didn't really make sense for me to hold on to a distro that'll be
replaced in a couple of months.
I noticed there were a few Dell repositories in sources.list, but non of
them have bionic endpoints (only xenial).
I copied those, in case they would be useful and went to erasing the
disk and installing 18.04. Everything seems to work fine, except the USB
/ Thunderbolt ports. Nothing I try works, whether it be USB or
Thunderbolt 3.
If I look in dmesg, I can see the controller is recognising something,
but it never lands in userspace:
[ 1807.837379] xhci_hcd 0000:39:00.0: Host supports USB 3.1 Enhanced
SuperSpeed
[ 1807.837410] usb usb4: New USB device found, idVendor=1d6b, idProduct=0003
[ 1807.837412] usb usb4: New USB device strings: Mfr=3, Product=2,
SerialNumber=1
[ 1807.837413] usb usb4: Product: xHCI Host Controller
[ 1807.837414] usb usb4: Manufacturer: Linux 4.13.0-25-generic xhci-hcd
[ 1807.837416] usb usb4: SerialNumber: 0000:39:00.0
[ 1807.837549] hub 4-0:1.0: USB hub found
[ 1807.837558] hub 4-0:1.0: 2 ports detected
+ ---
+ ApportVersion: 2.20.8-0ubuntu6
+ Architecture: amd64
+ CurrentDesktop: ubuntu:GNOME
+ DistroRelease: Ubuntu 18.04
+ InstallationDate: Installed on 2018-01-19 (10 days ago)
+ InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180118)
+ Package: linux (not installed)
+ Tags: bionic wayland-session
+ Uname: Linux 4.15.0-041500-generic x86_64
+ UnreportableReason: The running kernel is not an Ubuntu kernel
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm cdrom dip libvirt lpadmin lxd plugdev sambashare sudo
+ _MarkForUpload: True
** Attachment added: "JournalErrors.txt"
https://bugs.launchpad.net/bugs/1745747/+attachment/5045242/+files/JournalErrors.txt
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https://bugs.launchpad.net/bugs/1745747
Title:
No USB support for Dell XPS 13 9370 running Bionic 18.04
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