Dayana, thank you for reporting this and helping make Ubuntu better.

1) Could you please provide the full computer model as noted on the
sticker of the computer itself (not from the Bug Description, or the
result of a terminal command)?

2) Is this something that stopped working after an update? If so, which?

3) To see if this is already resolved in Ubuntu, could you please test and advise to the results?

** Changed in: xorg (Ubuntu)
   Importance: Undecided => Low

** Changed in: xorg (Ubuntu)
       Status: New => Incomplete

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