apport information
** Changed in: linux (Ubuntu)
Status: Incomplete => Confirmed
** Tags added: apport-collected sylvia
** Description changed:
I did a new install today of Mint 18.3 on my laptop. Dell latitude E6410
Installed without connecting to the internet.
After install finished I booted a few times before connecting an external
monitor. It still booted ok.
Then I ran the software update and got a bunch of level 1 and level 2
updates. No problems.
There were four level 3 updates
systemd 229-4ubuntu21.1
linix-firmware 1.157.16
linux-libc-dev 4.4.0-116.140
linuxkernel 4.13.0-36.40-16.041
I installed them one at a time and restarted the laptop after each one.
After the kernel update the laptop would boot and show the square mint icon
for a brief time them the screen goes dark. Once I disconected the external
monitor the laptop rebooted correctly.
I tested the external montior with VGA and HDMI to DVI cable. The same
response. I reverted to the 4.10.0-38 kernel that came with the
installer ISO. Am back up and running.
There is a problem with the new kernel.
+ ---
+ ApportVersion: 2.20.1-0ubuntu2.15
+ Architecture: amd64
+ AudioDevicesInUse:
+ USER PID ACCESS COMMAND
+ /dev/snd/controlC0: alan 1777 F.... pulseaudio
+ CurrentDesktop: MATE
+ DistroRelease: Linux 18.3
+ HibernationDevice: RESUME=UUID=d536e87b-7a3c-48dc-9e30-ed32fc32e74a
+ InstallationDate: Installed on 2018-02-24 (1 days ago)
+ InstallationMedia: Linux Mint 18.3 "Sylvia" - Release amd64 20171124
+ Lsusb:
+ Bus 002 Device 004: ID 0a5c:5800 Broadcom Corp. BCM5880 Secure Applications
Processor
+ Bus 002 Device 002: ID 8087:0020 Intel Corp. Integrated Rate Matching Hub
+ Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
+ Bus 001 Device 002: ID 8087:0020 Intel Corp. Integrated Rate Matching Hub
+ Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
+ MachineType: Dell Inc. Latitude E6410
+ Package: linux (not installed)
+ ProcFB: 0 inteldrmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-36-generic
root=UUID=b2b6da50-3200-491a-95d1-eeab4794941c ro quiet splash vt.handoff=7
+ ProcVersionSignature: Ubuntu 4.13.0-36.40~16.04.1-generic 4.13.13
+ RelatedPackageVersions:
+ linux-restricted-modules-4.13.0-36-generic N/A
+ linux-backports-modules-4.13.0-36-generic N/A
+ linux-firmware 1.157.16
+ Tags: sylvia
+ Uname: Linux 4.13.0-36-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
+ _MarkForUpload: True
+ dmi.bios.date: 11/30/2011
+ dmi.bios.vendor: Dell Inc.
+ dmi.bios.version: A11
+ dmi.board.name: 0667CC
+ dmi.board.vendor: Dell Inc.
+ dmi.board.version: A01
+ dmi.chassis.type: 9
+ dmi.chassis.vendor: Dell Inc.
+ dmi.modalias:
dmi:bvnDellInc.:bvrA11:bd11/30/2011:svnDellInc.:pnLatitudeE6410:pvr0001:rvnDellInc.:rn0667CC:rvrA01:cvnDellInc.:ct9:cvr:
+ dmi.product.name: Latitude E6410
+ dmi.product.version: 0001
+ dmi.sys.vendor: Dell Inc.
** Attachment added: "AlsaInfo.txt"
https://bugs.launchpad.net/bugs/1751512/+attachment/5062955/+files/AlsaInfo.txt
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https://bugs.launchpad.net/bugs/1751512
Title:
Kernel 4.13.0-32 goes dark after boot with two monitors
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