Try uninstalling this: gstreamer1.0-vaapi
If it wasn't installed and/or that doesn't solve the problem then please
run this command to collect more information for us:
apport-collect 1751578
Sorry I don't know the answer to your questions right now.
** Changed in: totem (Ubuntu)
Status: Invalid => Incomplete
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https://bugs.launchpad.net/bugs/1751578
Title:
Totem no longer plays MP4s, despite correct plugins installed
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