apport information
** Tags added: apport-collected
** Description changed:
Wifi connection on my Laptop Toshiba S55-A579 with UBUNTU 17.10 gets
disconnected at random intervals. I noticed this behavior 2 months ago
and still no solution available. It disconnects at home and even at
public places. The controller is:
03:00.0 Network controller: Qualcomm Atheros QCA9565 / AR9565 Wireless
Network Adapter (rev 01)
I tried some solutions from internet, like setting: wifi.scan-rand-mac-
address=no and even disconnecting the energy saver feature. Installing a
firmware that I found in internet: firmware-ath9k-htc_1.4.0-81-gf206e56
+dfsg-2_all, doesn't help at all.
Sometimes, when the disconnection happens, the icon of wifi at the top
bar transform into a grey box.
It is a very annoying bug, it seems that came with some update, because
it was working just fine 2 months ago.
Best.
ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: network-manager 1.8.4-1ubuntu3
ProcVersionSignature: Ubuntu 4.13.0-37.42-generic 4.13.13
Uname: Linux 4.13.0-37-generic x86_64
NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia
ApportVersion: 2.20.7-0ubuntu3.7
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Wed Mar 21 23:41:21 2018
IfupdownConfig:
# interfaces(5) file used by ifup(8) and ifdown(8)
auto lo
iface lo inet loopback
InstallationDate: Installed on 2017-11-18 (123 days ago)
InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20171018)
IpRoute:
default via 192.168.1.254 dev wlp3s0 proto static metric 600
169.254.0.0/16 dev wlp3s0 scope link metric 1000
192.168.1.0/24 dev wlp3s0 proto kernel scope link src 192.168.1.22 metric 600
NetworkManager.state:
[main]
NetworkingEnabled=true
WirelessEnabled=true
WWANEnabled=true
SourcePackage: network-manager
UpgradeStatus: No upgrade log present (probably fresh install)
modified.conffile..etc.NetworkManager.conf.d.default-wifi-powersave-on.conf:
[connection]
wifi.powersave = 0
mtime.conffile..etc.NetworkManager.conf.d.default-wifi-powersave-on.conf:
2018-03-21T22:57:47.465761
nmcli-dev:
DEVICE TYPE STATE DBUS-PATH
CONNECTION CON-UUID CON-PATH
wlp3s0 wifi connected
/org/freedesktop/NetworkManager/Devices/3 Bbox_Amandine
806153c3-7543-49de-838c-9261d9f3f730
/org/freedesktop/NetworkManager/ActiveConnection/24
E4:98:D1:D9:AA:FE bt disconnected
/org/freedesktop/NetworkManager/Devices/4 -- --
--
enp4s0 ethernet unavailable
/org/freedesktop/NetworkManager/Devices/2 -- --
--
lo loopback unmanaged
/org/freedesktop/NetworkManager/Devices/1 -- --
--
nmcli-nm:
RUNNING VERSION STATE STARTUP CONNECTIVITY NETWORKING WIFI-HW
WIFI WWAN-HW WWAN
running 1.8.4 connected started full enabled enabled
enabled enabled enabled
+ ---
+ ApportVersion: 2.20.7-0ubuntu3.7
+ Architecture: amd64
+ AudioDevicesInUse:
+ USER PID ACCESS COMMAND
+ /dev/snd/controlC1: mijail 2516 F.... pulseaudio
+ /dev/snd/controlC0: mijail 2516 F.... pulseaudio
+ CurrentDesktop: ubuntu:GNOME
+ DistroRelease: Ubuntu 17.10
+ HibernationDevice: RESUME=UUID=e32f2e63-8a73-4f97-b24b-9a924d0a6971
+ IfupdownConfig:
+ # interfaces(5) file used by ifup(8) and ifdown(8)
+ auto lo
+ iface lo inet loopback
+ InstallationDate: Installed on 2017-11-18 (123 days ago)
+ InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20171018)
+ IpRoute:
+ default via 192.168.1.254 dev wlp3s0 proto static metric 600
+ 169.254.0.0/16 dev wlp3s0 scope link metric 1000
+ 192.168.1.0/24 dev wlp3s0 proto kernel scope link src 192.168.1.22 metric 600
+ MachineType: TOSHIBA Satellite S55-A
+ NetworkManager.state:
+ [main]
+ NetworkingEnabled=true
+ WirelessEnabled=true
+ WWANEnabled=true
+ NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia
+ Package: network-manager 1.8.4-1ubuntu3
+ PackageArchitecture: amd64
+ ProcFB: 0 inteldrmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-37-generic
root=UUID=e42cf0fe-179e-46be-947b-27a5a1e4da66 ro quiet splash vt.handoff=7
+ ProcVersionSignature: Ubuntu 4.13.0-37.42-generic 4.13.13
+ RelatedPackageVersions:
+ linux-restricted-modules-4.13.0-37-generic N/A
+ linux-backports-modules-4.13.0-37-generic N/A
+ linux-firmware 1.169.3
+ Tags: artful third-party-packages
+ Uname: Linux 4.13.0-37-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
+ _MarkForUpload: True
+ dmi.bios.date: 09/19/2014
+ dmi.bios.vendor: TOSHIBA
+ dmi.bios.version: 1.90
+ dmi.board.asset.tag: ATN12345678901234567
+ dmi.board.name: VG10S
+ dmi.board.vendor: TOSHIBA
+ dmi.board.version: To be filled by O.E.M.
+ dmi.chassis.asset.tag: No Asset Tag
+ dmi.chassis.type: 10
+ dmi.chassis.vendor: TOSHIBA
+ dmi.chassis.version: To Be Filled By O.E.M.
+ dmi.modalias:
dmi:bvnTOSHIBA:bvr1.90:bd09/19/2014:svnTOSHIBA:pnSatelliteS55-A:pvrPSKK6U-00X00C:rvnTOSHIBA:rnVG10S:rvrTobefilledbyO.E.M.:cvnTOSHIBA:ct10:cvrToBeFilledByO.E.M.:
+ dmi.product.family: PEGA Family
+ dmi.product.name: Satellite S55-A
+ dmi.product.version: PSKK6U-00X00C
+ dmi.sys.vendor: TOSHIBA
+ modified.conffile..etc.NetworkManager.conf.d.default-wifi-powersave-on.conf:
+ [connection]
+ wifi.powersave = 0
+ mtime.conffile..etc.NetworkManager.conf.d.default-wifi-powersave-on.conf:
2018-03-21T22:57:47.465761
+ nmcli-dev:
+ DEVICE TYPE STATE DBUS-PATH
CONNECTION CON-UUID CON-PATH
+ wlp3s0 wifi connected
/org/freedesktop/NetworkManager/Devices/3 Bbox_Amandine
806153c3-7543-49de-838c-9261d9f3f730
/org/freedesktop/NetworkManager/ActiveConnection/10
+ E4:98:D1:D9:AA:FE bt disconnected
/org/freedesktop/NetworkManager/Devices/4 -- --
--
+ enp4s0 ethernet unavailable
/org/freedesktop/NetworkManager/Devices/2 -- --
--
+ lo loopback unmanaged
/org/freedesktop/NetworkManager/Devices/1 -- --
--
+ nmcli-nm:
+ RUNNING VERSION STATE STARTUP CONNECTIVITY NETWORKING WIFI-HW
WIFI WWAN-HW WWAN
+ running 1.8.4 connected started full enabled enabled
enabled enabled enabled
** Attachment added: "AlsaInfo.txt"
https://bugs.launchpad.net/bugs/1757561/+attachment/5087327/+files/AlsaInfo.txt
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https://bugs.launchpad.net/bugs/1757561
Title:
Wifi disconnects randomly under ubuntu 17.10
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