fwiw, I too experience this issue on Dell LATITUDE E4310

$ cat /etc/issue
Linux Mint 18.3 Sylvia \n \l

$ uname -a
Linux fermmy-notebook 4.13.0-38-generic #43~16.04.1-Ubuntu SMP Wed Mar 14 
17:48:43 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux

since this has been closed as "invalid", is this to mean that everyone has 
concluded it is a hardware issue? - is there any workaround in software? (my 
notebook is definitely past warranty period...)

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