Public bug reported: Dell XPS 13 9360 (CID 201606-22338) pre-installed image Xenial
[Description] When I tried to perform 16.04 --> 18.04 update, the update process failed. The process guide me to file this bug report. [Steps to reproduce] 1. Update the system to the latest stack by "sudo apt-get update; sudo apt-get dist-upgrade -y" 2. Reboot 3. Make sure /etc/update-manager/release-upgrades is able to update (The configuration value of "Prompt" should be "lts", namely "Prompt=lts", not "Prompt=never"). 4. Perform the release update: "sudo apt-get update; sudo do-release-upgrade -d" 5. During the update process, it prompts for "Configuring gdm3". There are two choices "gdm3" and "lightdm". I picked up "gdm3". Please refer to the attachment for the prompt details as well. We should use "-d" because bionic beaver has not been officially released yet. [Expected Result] The release update completed and I could start using Bionic instead of Xenial. [Actual Result] The update process failed. It shows the error message[1] and automatically asking for filing this bug report. [1] Preparing to unpack .../qml-module-qtquick-dialogs_5.9.5-0ubuntu1_amd64.deb ... Unpacking qml-module-qtquick-dialogs:amd64 (5.9.5-0ubuntu1) over (5.5.1-1ubuntu1) ... Preparing to unpack .../qml-module-qtquick-window2_5.9.5-0ubuntu1_amd64.deb ... Unpacking qml-module-qtquick-window2:amd64 (5.9.5-0ubuntu1) over (5.5.1-2ubuntu6) ... (Reading database ... 253705 files and directories currently installed.) Removing unity-webapps-common (2.4.17+15.10.20150616-0ubuntu2) ... Removing unity-webapps-service (2.5.0~+16.04.20160201-0ubuntu1) ... Removing webapp-container (0.23+16.04.20161028-0ubuntu2) ... Removing webbrowser-app (0.23+16.04.20161028-0ubuntu2) ... dpkg: cycle found while processing triggers: chain of packages whose triggers are or may be responsible: bamfdaemon -> gnome-menus packages' pending triggers which are or may be unresolvable: gnome-menus: /usr/share/applications bamfdaemon: /usr/share/applications libglib2.0-0:amd64: /usr/share/glib-2.0/schemas desktop-file-utils: /usr/share/applications mime-support: /usr/share/applications dpkg: error processing package gnome-menus (--remove): triggers looping, abandoned Processing triggers for desktop-file-utils (0.22-1ubuntu5.1) ... Processing triggers for mime-support (3.59ubuntu1) ... Processing triggers for libglib2.0-0:amd64 (2.48.2-0ubuntu1) ... Errors were encountered while processing: gnome-menus ERROR: Cannot create report: [Errno 17] File exists: '/var/crash/gnome-menus.0.crash' Exception during pm.DoInstall(): E:Sub-process /usr/bin/dpkg returned an error code (1) *** Send problem report to the developers? After the problem report has been sent, please fill out the form in the automatically opened web browser. What would you like to do? Your options are: S: Send report (376.4 KB) V: View report K: Keep report file for sending later or copying to somewhere else I: Cancel and ignore future crashes of this program version C: Cancel Please choose (S/V/K/I/C): ...... (a lot of them) qml-module-qtquick-controls2:amd64 qml-module-org-kde-kconfig:amd64 libunity-control-center1 libqt5quickcontrols2-5:amd64 libglib2.0-bin libkf5plasma5:amd64 locales qml-module-qtqml-models2:amd64 libkf5coreaddons5:amd64 gir1.2-goa-1.0:amd64 libwebkit2gtk-4.0-37:amd64 Processing was halted because there were too many errors. Upgrade complete The upgrade has completed but there were errors during the upgrade process. To continue please press [ENTER] ubuntu@201606-22338:~$ ========================================================================== ProblemType: Package DistroRelease: Ubuntu 18.04 Package: gnome-menus 3.13.3-6ubuntu3.1 ProcVersionSignature: Ubuntu 4.4.0-121.145-generic 4.4.117 Uname: Linux 4.4.0-121-generic x86_64 ApportVersion: 2.20.1-0ubuntu2.16 Architecture: amd64 Date: Wed Apr 25 22:00:01 2018 Dependencies: DistributionChannelDescriptor: # This is a distribution channel descriptor # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor canonical-oem-somerville-xenial-amd64-20160624-2 ErrorMessage: triggers looping, abandoned InstallationDate: Installed on 2018-04-25 (0 days ago) InstallationMedia: Ubuntu 16.04 "Xenial" - Build amd64 LIVE Binary 20160624-10:47 RelatedPackageVersions: dpkg 1.18.4ubuntu1.4 apt 1.2.26 SourcePackage: gnome-menus Title: package gnome-menus 3.13.3-6ubuntu3.1 failed to install/upgrade: triggers looping, abandoned UpgradeStatus: Upgraded to bionic on 2018-04-25 (0 days ago) ** Affects: gnome-menus (Ubuntu) Importance: Undecided Status: New ** Tags: 201606-22338 amd64 apport-package bionic taipei-lab ** Description changed: Dell XPS 13 9360 (CID 201606-22338) pre-installed image Xenial [Description] When I tried to perform 16.04 --> 18.04 update, the update process failed. The process guide me to file this bug report. - [Steps to reproduce] 1. Update the system to the latest stack by "sudo apt-get update; sudo apt-get dist-upgrade -y" 2. Reboot - 3. Make sure /etc/update-manager/release-upgrades is able to update. + 3. Make sure /etc/update-manager/release-upgrades is able to update (The configuration value of "Prompt" should be "lts", namely "Prompt=lts", not "Prompt=never"). 4. Perform the release update: "sudo apt-get update; sudo do-release-upgrade -d" We should use "-d" because bionic beaver has not been officially released yet. [Expected Result] The release update completed and I could start using Bionic instead of Xenial. - [Actual Result] The update process failed. It shows the error message[1] and automatically asking for filing this bug report. [1] Preparing to unpack .../qml-module-qtquick-dialogs_5.9.5-0ubuntu1_amd64.deb ... Unpacking qml-module-qtquick-dialogs:amd64 (5.9.5-0ubuntu1) over (5.5.1-1ubuntu1) ... Preparing to unpack .../qml-module-qtquick-window2_5.9.5-0ubuntu1_amd64.deb ... Unpacking qml-module-qtquick-window2:amd64 (5.9.5-0ubuntu1) over (5.5.1-2ubuntu6) ... (Reading database ... 253705 files and directories currently installed.) Removing unity-webapps-common (2.4.17+15.10.20150616-0ubuntu2) ... Removing unity-webapps-service (2.5.0~+16.04.20160201-0ubuntu1) ... Removing webapp-container (0.23+16.04.20161028-0ubuntu2) ... Removing webbrowser-app (0.23+16.04.20161028-0ubuntu2) ... dpkg: cycle found while processing triggers: - chain of packages whose triggers are or may be responsible: - bamfdaemon -> gnome-menus - packages' pending triggers which are or may be unresolvable: - gnome-menus: /usr/share/applications - bamfdaemon: /usr/share/applications - libglib2.0-0:amd64: /usr/share/glib-2.0/schemas - desktop-file-utils: /usr/share/applications - mime-support: /usr/share/applications + chain of packages whose triggers are or may be responsible: + bamfdaemon -> gnome-menus + packages' pending triggers which are or may be unresolvable: + gnome-menus: /usr/share/applications + bamfdaemon: /usr/share/applications + libglib2.0-0:amd64: /usr/share/glib-2.0/schemas + desktop-file-utils: /usr/share/applications + mime-support: /usr/share/applications dpkg: error processing package gnome-menus (--remove): - triggers looping, abandoned + triggers looping, abandoned Processing triggers for desktop-file-utils (0.22-1ubuntu5.1) ... Processing triggers for mime-support (3.59ubuntu1) ... Processing triggers for libglib2.0-0:amd64 (2.48.2-0ubuntu1) ... Errors were encountered while processing: - gnome-menus + gnome-menus ERROR: Cannot create report: [Errno 17] File exists: '/var/crash/gnome-menus.0.crash' Exception during pm.DoInstall(): E:Sub-process /usr/bin/dpkg returned an error code (1) *** Send problem report to the developers? After the problem report has been sent, please fill out the form in the automatically opened web browser. What would you like to do? Your options are: - S: Send report (376.4 KB) - V: View report - K: Keep report file for sending later or copying to somewhere else - I: Cancel and ignore future crashes of this program version - C: Cancel - Please choose (S/V/K/I/C): + S: Send report (376.4 KB) + V: View report + K: Keep report file for sending later or copying to somewhere else + I: Cancel and ignore future crashes of this program version + C: Cancel + Please choose (S/V/K/I/C): - ==================================================================================== + ...... (a lot of them) + + qml-module-qtquick-controls2:amd64 + qml-module-org-kde-kconfig:amd64 + libunity-control-center1 + libqt5quickcontrols2-5:amd64 + libglib2.0-bin + libkf5plasma5:amd64 + locales + qml-module-qtqml-models2:amd64 + libkf5coreaddons5:amd64 + gir1.2-goa-1.0:amd64 + libwebkit2gtk-4.0-37:amd64 + Processing was halted because there were too many errors. + + Upgrade complete + + The upgrade has completed but there were errors during the upgrade + process. + + To continue please press [ENTER] + + ubuntu@201606-22338:~$ + + + ========================================================================== ProblemType: Package DistroRelease: Ubuntu 18.04 Package: gnome-menus 3.13.3-6ubuntu3.1 ProcVersionSignature: Ubuntu 4.4.0-121.145-generic 4.4.117 Uname: Linux 4.4.0-121-generic x86_64 ApportVersion: 2.20.1-0ubuntu2.16 Architecture: amd64 Date: Wed Apr 25 22:00:01 2018 Dependencies: - + DistributionChannelDescriptor: - # This is a distribution channel descriptor - # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor - canonical-oem-somerville-xenial-amd64-20160624-2 + # This is a distribution channel descriptor + # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor + canonical-oem-somerville-xenial-amd64-20160624-2 ErrorMessage: triggers looping, abandoned InstallationDate: Installed on 2018-04-25 (0 days ago) InstallationMedia: Ubuntu 16.04 "Xenial" - Build amd64 LIVE Binary 20160624-10:47 RelatedPackageVersions: - dpkg 1.18.4ubuntu1.4 - apt 1.2.26 + dpkg 1.18.4ubuntu1.4 + apt 1.2.26 SourcePackage: gnome-menus Title: package gnome-menus 3.13.3-6ubuntu3.1 failed to install/upgrade: triggers looping, abandoned UpgradeStatus: Upgraded to bionic on 2018-04-25 (0 days ago) ** Description changed: Dell XPS 13 9360 (CID 201606-22338) pre-installed image Xenial [Description] When I tried to perform 16.04 --> 18.04 update, the update process failed. The process guide me to file this bug report. [Steps to reproduce] 1. Update the system to the latest stack by "sudo apt-get update; sudo apt-get dist-upgrade -y" 2. Reboot 3. Make sure /etc/update-manager/release-upgrades is able to update (The configuration value of "Prompt" should be "lts", namely "Prompt=lts", not "Prompt=never"). 4. Perform the release update: "sudo apt-get update; sudo do-release-upgrade -d" We should use "-d" because bionic beaver has not been officially released yet. [Expected Result] The release update completed and I could start using Bionic instead of Xenial. [Actual Result] The update process failed. It shows the error message[1] and automatically asking for filing this bug report. [1] Preparing to unpack .../qml-module-qtquick-dialogs_5.9.5-0ubuntu1_amd64.deb ... Unpacking qml-module-qtquick-dialogs:amd64 (5.9.5-0ubuntu1) over (5.5.1-1ubuntu1) ... Preparing to unpack .../qml-module-qtquick-window2_5.9.5-0ubuntu1_amd64.deb ... Unpacking qml-module-qtquick-window2:amd64 (5.9.5-0ubuntu1) over (5.5.1-2ubuntu6) ... (Reading database ... 253705 files and directories currently installed.) Removing unity-webapps-common (2.4.17+15.10.20150616-0ubuntu2) ... Removing unity-webapps-service (2.5.0~+16.04.20160201-0ubuntu1) ... Removing webapp-container (0.23+16.04.20161028-0ubuntu2) ... Removing webbrowser-app (0.23+16.04.20161028-0ubuntu2) ... dpkg: cycle found while processing triggers: chain of packages whose triggers are or may be responsible: bamfdaemon -> gnome-menus packages' pending triggers which are or may be unresolvable: gnome-menus: /usr/share/applications bamfdaemon: /usr/share/applications libglib2.0-0:amd64: /usr/share/glib-2.0/schemas desktop-file-utils: /usr/share/applications mime-support: /usr/share/applications dpkg: error processing package gnome-menus (--remove): triggers looping, abandoned Processing triggers for desktop-file-utils (0.22-1ubuntu5.1) ... Processing triggers for mime-support (3.59ubuntu1) ... Processing triggers for libglib2.0-0:amd64 (2.48.2-0ubuntu1) ... Errors were encountered while processing: gnome-menus ERROR: Cannot create report: [Errno 17] File exists: '/var/crash/gnome-menus.0.crash' Exception during pm.DoInstall(): E:Sub-process /usr/bin/dpkg returned an error code (1) *** Send problem report to the developers? After the problem report has been sent, please fill out the form in the automatically opened web browser. What would you like to do? Your options are: S: Send report (376.4 KB) V: View report K: Keep report file for sending later or copying to somewhere else I: Cancel and ignore future crashes of this program version C: Cancel Please choose (S/V/K/I/C): - ...... (a lot of them) - qml-module-qtquick-controls2:amd64 - qml-module-org-kde-kconfig:amd64 - libunity-control-center1 - libqt5quickcontrols2-5:amd64 - libglib2.0-bin - libkf5plasma5:amd64 - locales - qml-module-qtqml-models2:amd64 - libkf5coreaddons5:amd64 - gir1.2-goa-1.0:amd64 - libwebkit2gtk-4.0-37:amd64 + qml-module-qtquick-controls2:amd64 + qml-module-org-kde-kconfig:amd64 + libunity-control-center1 + libqt5quickcontrols2-5:amd64 + libglib2.0-bin + libkf5plasma5:amd64 + locales + qml-module-qtqml-models2:amd64 + libkf5coreaddons5:amd64 + gir1.2-goa-1.0:amd64 + libwebkit2gtk-4.0-37:amd64 Processing was halted because there were too many errors. Upgrade complete - The upgrade has completed but there were errors during the upgrade - process. + The upgrade has completed but there were errors during the upgrade + process. To continue please press [ENTER] ubuntu@201606-22338:~$ - ========================================================================== ProblemType: Package DistroRelease: Ubuntu 18.04 Package: gnome-menus 3.13.3-6ubuntu3.1 ProcVersionSignature: Ubuntu 4.4.0-121.145-generic 4.4.117 Uname: Linux 4.4.0-121-generic x86_64 ApportVersion: 2.20.1-0ubuntu2.16 Architecture: amd64 Date: Wed Apr 25 22:00:01 2018 Dependencies: DistributionChannelDescriptor: # This is a distribution channel descriptor # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor canonical-oem-somerville-xenial-amd64-20160624-2 ErrorMessage: triggers looping, abandoned InstallationDate: Installed on 2018-04-25 (0 days ago) InstallationMedia: Ubuntu 16.04 "Xenial" - Build amd64 LIVE Binary 20160624-10:47 RelatedPackageVersions: dpkg 1.18.4ubuntu1.4 apt 1.2.26 SourcePackage: gnome-menus Title: package gnome-menus 3.13.3-6ubuntu3.1 failed to install/upgrade: triggers looping, abandoned UpgradeStatus: Upgraded to bionic on 2018-04-25 (0 days ago) -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1766890 Title: package gnome-menus 3.13.3-6ubuntu3.1 failed to install/upgrade: triggers looping, abandoned To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-menus/+bug/1766890/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
