Public bug reported:
When switching on the bluetooth service it should be available but i
cannot even turn it on.
01:00.0 Network controller: Qualcomm Atheros QCA9565 / AR9565 Wireless Network
Adapter (rev 01)
Subsystem: Samsung Electronics Co Ltd QCA9565 / AR9565 Wireless Network
Adapter
Kernel driver in use: ath9k
Kernel modules: ath9k
02:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8101/2/6E PCI
Express Fast/Gigabit Ethernet controller (rev 05)
Subsystem: Samsung Electronics Co Ltd RTL810xE PCI Express Fast
Ethernet controller
Kernel driver in use: r8169
Kernel modules: r8169
lsusb -v | grep -E 'Bluetooth'
Couldn't open device, some information will be missing
Couldn't open device, some information will be missing
Couldn't open device, some information will be missing
Couldn't open device, some information will be missing
Couldn't open device, some information will be missing
Couldn't open device, some information will be missing
Bus 002 Device 002: ID 0cf3:3004 Atheros Communications, Inc. AR3012 Bluetooth
4.0
bDeviceProtocol 1 Bluetooth
idProduct 0x3004 AR3012 Bluetooth 4.0
Couldn't open device, some information will be missing
bFunctionProtocol 1 Bluetooth
bInterfaceProtocol 1 Bluetooth
bInterfaceProtocol 1 Bluetooth
bInterfaceProtocol 1 Bluetooth
bInterfaceProtocol 1 Bluetooth
bInterfaceProtocol 1 Bluetooth
bInterfaceProtocol 1 Bluetooth
bInterfaceProtocol 1 Bluetooth
$ sudo rfkill list
0: hci0: Bluetooth
Soft blocked: no
Hard blocked: no
1: phy0: Wireless LAN
Soft blocked: no
Hard blocked: no
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: bluetooth 5.48-0ubuntu3
ProcVersionSignature: Ubuntu 4.15.0-20.21-generic 4.15.17
Uname: Linux 4.15.0-20-generic x86_64
ApportVersion: 2.20.9-0ubuntu7
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Sat Apr 28 19:13:25 2018
InstallationDate: Installed on 2018-04-27 (0 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
InterestingModules: bnep btusb bluetooth
MachineType: SAMSUNG ELECTRONICS CO., LTD. 370E4K
PackageArchitecture: all
ProcEnviron:
LANGUAGE=pt_BR:pt:en
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=pt_BR.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-20-generic
root=UUID=29635d8f-d4c4-4efe-bc52-2365908a80eb ro quiet splash vt.handoff=1
SourcePackage: bluez
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/11/2016
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: P06RCX.075.160311.JJ
dmi.board.asset.tag: No Asset Tag
dmi.board.name: NP370E4K-KW2BR
dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.board.version: SGL8663A03-C01-G001-S0001+10.0.10586
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 9
dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.chassis.version: N/A
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrP06RCX.075.160311.JJ:bd03/11/2016:svnSAMSUNGELECTRONICSCO.,LTD.:pn370E4K:pvrP06RCX:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP370E4K-KW2BR:rvrSGL8663A03-C01-G001-S0001+10.0.10586:cvnSAMSUNGELECTRONICSCO.,LTD.:ct9:cvrN/A:
dmi.product.family: SAMSUNG ATIV
dmi.product.name: 370E4K
dmi.product.version: P06RCX
dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.
hciconfig:
hci0: Type: Primary Bus: USB
BD Address: 00:00:00:00:00:00 ACL MTU: 0:0 SCO MTU: 0:0
DOWN
RX bytes:0 acl:0 sco:0 events:0 errors:0
TX bytes:0 acl:0 sco:0 commands:0 errors:0
** Affects: bluez (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug bionic
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https://bugs.launchpad.net/bugs/1767731
Title:
Bluetooth is not working. I cannot even switch bluetooth on in the
configuration panel.
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