Hi Brain, Can you please let me know the hplip version you installed. when you got this error "error running python rtupdate hook hplip-data", what are the commands you tried.
Can you please provide me the following logs 1) syslog. It will be there in the path /var/log/syslog. 2) error_log for cups path: /var/log/cups/error_log How to enable cups log : -> go to /etc/cups/cupsd.conf -> Change the Loglevel from warn to debug2 and save the file. -> restart the cups before adding the printer using hp-setup - /etc/init.d/cups restart Please clear the logs before adding the printer using 1)cp /dev/null /var/log/syslog. 2)cp /dev/null /var/log/cups/error_log. 3)Output of hp-check -rt Thanks Srinivas -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1766020 Title: package python3 3.6.5-3 failed to install/upgrade: installed python3 package post-installation script subprocess returned error exit status 4 To manage notifications about this bug go to: https://bugs.launchpad.net/hplip/+bug/1766020/+subscriptions -- ubuntu-bugs mailing list [email protected] https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
