I've made a workaround. Since hardware buttons doesn't work, GNOME
didn't ship UI controls to set an essential feature that is screen
brightness, and brightness can be manually set by using xbacklight:

1. I created a PolKit policy allowing non-admin groups to use xbacklight tool.
2. I created two custom keybindings in GNOME settings to set brightness level 
with a key combination. In my case: 

* Shift+F1 runs "xbacklight -dec 10" which decreases brightness each time is 
pressed by 10 (hardware button is Fn+F1); 
* Shift+F2 runs "xbacklight -inc 10" which increases brightness each time is 
pressed by 10 (hardware button is Fn+F2).

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https://bugs.launchpad.net/bugs/1767001

Title:
  Brightness control not working in GNOME - Ubuntu 18.04

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