Installing kernel 4.17.1 did not help:
martin@alanah:~$ uname -r
4.17.1-041701-generic
cat /proc/bus/input/devices
I: Bus=0018 Vendor=0911 Product=5288 Version=0100
N: Name="SYNA3602:00 0911:5288 Touchpad"
P: Phys=i2c-SYNA3602:00
S:
Sysfs=/devices/pci0000:00/0000:00:16.1/i2c_designware.1/i2c-5/i2c-SYNA3602:00/0018:0911:5288.0002/input/input17
U: Uniq=
H: Handlers=mouse1 event7
B: PROP=5
B: EV=1b
B: KEY=e420 30000 0 0 0 0
B: ABS=260800000000003
B: MSC=20
** Tags added: bug-exists-upstream
** Tags removed: bug-exists-upstream
** Tags added: kernel-bug-exists-upstream
** Changed in: linux (Ubuntu)
Status: Incomplete => Confirmed
** Description changed:
On my cheaper-end laptop/netbook the touchpad, which I believe is the
Hantick HT 5288, is wrongly detected by Linux to be the SYNA 3602.
Accordingly it does not work at all, neither touchpad nor buttons.
- Freshly installed Ubuntu 18.04 system. I belive the issue is, as
- reported previously other places by vendors of such computers, that the
- touchpad is not being reset properly on boot.
+ Freshly installed Ubuntu 18.04 system. External mouse works fine. I
+ belive the issue is, as reported previously other places by vendors of
+ such computers, that the touchpad is not being reset properly on boot.
martin@alanah:~$ cat /proc/bus/input/devices
- I: Bus=0019 Vendor=0000 Product=0005 Version=0000
- N: Name="Lid Switch"
- P: Phys=PNP0C0D/button/input0
- S:
Sysfs=/devices/LNXSYSTM:00/LNXSYBUS:00/PNP0A08:00/device:13/PNP0C09:00/PNP0C0D:00/input/input0
- U: Uniq=
- H: Handlers=event0
- B: PROP=0
- B: EV=21
- B: SW=1
-
- I: Bus=0019 Vendor=0000 Product=0001 Version=0000
- N: Name="Power Button"
- P: Phys=PNP0C0C/button/input0
- S: Sysfs=/devices/LNXSYSTM:00/LNXSYBUS:00/PNP0C0C:00/input/input1
- U: Uniq=
- H: Handlers=kbd event1
- B: PROP=0
- B: EV=3
- B: KEY=10000000000000 0
I: Bus=0011 Vendor=0001 Product=0001 Version=ab83
N: Name="AT Translated Set 2 keyboard"
P: Phys=isa0060/serio0/input0
S: Sysfs=/devices/platform/i8042/serio0/input/input2
U: Uniq=
- H: Handlers=sysrq kbd event2 leds
+ H: Handlers=sysrq kbd event2 leds
B: PROP=0
B: EV=120013
B: KEY=402000000 3803078f800d001 feffffdfffefffff fffffffffffffffe
B: MSC=10
B: LED=7
- I: Bus=0019 Vendor=0000 Product=0006 Version=0000
- N: Name="Video Bus"
- P: Phys=LNXVIDEO/video/input0
- S: Sysfs=/devices/LNXSYSTM:00/LNXSYBUS:00/PNP0A08:00/LNXVIDEO:00/input/input3
- U: Uniq=
- H: Handlers=kbd event3
- B: PROP=0
- B: EV=3
- B: KEY=3e000b00000000 0 0 0
-
- I: Bus=0019 Vendor=0000 Product=0000 Version=0000
- N: Name="Intel HID events"
- P: Phys=
- S: Sysfs=/devices/platform/INT33D5:00/input/input4
- U: Uniq=
- H: Handlers=rfkill kbd event4
- B: PROP=0
- B: EV=13
- B: KEY=81000300000000 5000004000 1e294000000020 0
- B: MSC=10
-
- I: Bus=0019 Vendor=0000 Product=0000 Version=0000
- N: Name="Intel HID 5 button array"
- P: Phys=
- S: Sysfs=/devices/platform/INT33D5:00/input/input5
- U: Uniq=
- H: Handlers=kbd event5
- B: PROP=0
- B: EV=33
- B: KEY=1000000000000 0 201c000000000000 0
- B: MSC=10
- B: SW=1000
-
- I: Bus=0003 Vendor=058f Product=5608 Version=0009
- N: Name="VGA Webcam: VGA Webcam"
- P: Phys=usb-0000:00:15.0-8/button
- S: Sysfs=/devices/pci0000:00/0000:00:15.0/usb1/1-8/1-8:1.0/input/input6
- U: Uniq=
- H: Handlers=kbd event6
- B: PROP=0
- B: EV=3
- B: KEY=100000 0 0 0
-
- I: Bus=0000 Vendor=0000 Product=0000 Version=0000
- N: Name="HDA Intel PCH Mic"
- P: Phys=ALSA
- S: Sysfs=/devices/pci0000:00/0000:00:0e.0/sound/card0/input7
- U: Uniq=
- H: Handlers=event7
- B: PROP=0
- B: EV=21
- B: SW=10
-
- I: Bus=0000 Vendor=0000 Product=0000 Version=0000
- N: Name="HDA Intel PCH Headphone"
- P: Phys=ALSA
- S: Sysfs=/devices/pci0000:00/0000:00:0e.0/sound/card0/input8
- U: Uniq=
- H: Handlers=event8
- B: PROP=0
- B: EV=21
- B: SW=4
-
- I: Bus=0000 Vendor=0000 Product=0000 Version=0000
- N: Name="HDA Intel PCH HDMI/DP,pcm=3"
- P: Phys=ALSA
- S: Sysfs=/devices/pci0000:00/0000:00:0e.0/sound/card0/input9
- U: Uniq=
- H: Handlers=event9
- B: PROP=0
- B: EV=21
- B: SW=140
-
- I: Bus=0000 Vendor=0000 Product=0000 Version=0000
- N: Name="HDA Intel PCH HDMI/DP,pcm=7"
- P: Phys=ALSA
- S: Sysfs=/devices/pci0000:00/0000:00:0e.0/sound/card0/input10
- U: Uniq=
- H: Handlers=event10
- B: PROP=0
- B: EV=21
- B: SW=140
-
- I: Bus=0000 Vendor=0000 Product=0000 Version=0000
- N: Name="HDA Intel PCH HDMI/DP,pcm=8"
- P: Phys=ALSA
- S: Sysfs=/devices/pci0000:00/0000:00:0e.0/sound/card0/input11
- U: Uniq=
- H: Handlers=event11
- B: PROP=0
- B: EV=21
- B: SW=140
-
- I: Bus=0000 Vendor=0000 Product=0000 Version=0000
- N: Name="HDA Intel PCH HDMI/DP,pcm=9"
- P: Phys=ALSA
- S: Sysfs=/devices/pci0000:00/0000:00:0e.0/sound/card0/input12
- U: Uniq=
- H: Handlers=event12
- B: PROP=0
- B: EV=21
- B: SW=140
-
- I: Bus=0000 Vendor=0000 Product=0000 Version=0000
- N: Name="HDA Intel PCH HDMI/DP,pcm=10"
- P: Phys=ALSA
- S: Sysfs=/devices/pci0000:00/0000:00:0e.0/sound/card0/input13
- U: Uniq=
- H: Handlers=event13
- B: PROP=0
- B: EV=21
- B: SW=140
-
I: Bus=0018 Vendor=0911 Product=5288 Version=0100
N: Name="SYNA3602:00 0911:5288 Touchpad"
P: Phys=i2c-SYNA3602:00
S:
Sysfs=/devices/pci0000:00/0000:00:16.1/i2c_designware.1/i2c-5/i2c-SYNA3602:00/0018:0911:5288.0001/input/input15
U: Uniq=
- H: Handlers=mouse0 event14
+ H: Handlers=mouse0 event14
B: PROP=5
B: EV=1b
B: KEY=e420 30000 0 0 0 0
B: ABS=260800000000003
B: MSC=20
I: Bus=0003 Vendor=045e Product=00b9 Version=0111
N: Name="Microsoft Microsoft USB Wireless Mouse"
P: Phys=usb-0000:00:15.0-1/input0
S:
Sysfs=/devices/pci0000:00/0000:00:15.0/usb1/1-1/1-1:1.0/0003:045E:00B9.0002/input/input16
U: Uniq=
- H: Handlers=mouse1 event15
+ H: Handlers=mouse1 event15
B: PROP=0
B: EV=17
B: KEY=1f0000 0 0 0 0
B: REL=1c3
B: MSC=10
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: linux-image-4.15.0-20-generic 4.15.0-20.21
ProcVersionSignature: Ubuntu 4.15.0-20.21-generic 4.15.17
Uname: Linux 4.15.0-20-generic x86_64
ApportVersion: 2.20.9-0ubuntu7
Architecture: amd64
CurrentDesktop: MATE
Date: Mon Jun 11 07:57:56 2018
InstallationDate: Installed on 2018-04-25 (46 days ago)
InstallationMedia: Ubuntu-MATE 18.04 LTS "Bionic Beaver" - Beta amd64
(20180404)
SourcePackage: linux-signed
UpgradeStatus: No upgrade log present (probably fresh install)
- ---
+ ---
ApportVersion: 2.20.9-0ubuntu7
Architecture: amd64
AudioDevicesInUse:
- USER PID ACCESS COMMAND
- /dev/snd/controlC0: martin 1536 F.... pulseaudio
+ USER PID ACCESS COMMAND
+ /dev/snd/controlC0: martin 1536 F.... pulseaudio
CurrentDesktop: MATE
DistroRelease: Ubuntu 18.04
InstallationDate: Installed on 2018-04-25 (48 days ago)
InstallationMedia: Ubuntu-MATE 18.04 LTS "Bionic Beaver" - Beta amd64
(20180404)
MachineType: Multicom Multicom U230
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-20-generic
root=UUID=c7a82fee-6e9d-491d-a38d-f5d6bdb4a930 ro
ProcVersionSignature: Ubuntu 4.15.0-20.21-generic 4.15.17
RelatedPackageVersions:
- linux-restricted-modules-4.15.0-20-generic N/A
- linux-backports-modules-4.15.0-20-generic N/A
- linux-firmware 1.173
+ linux-restricted-modules-4.15.0-20-generic N/A
+ linux-backports-modules-4.15.0-20-generic N/A
+ linux-firmware 1.173
Tags: bionic
Uname: Linux 4.15.0-20-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 09/15/2017
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: ORO10x.WP313P.NHNAUHL01
dmi.board.asset.tag: Default string
dmi.board.name: Default string
dmi.board.vendor: Default string
dmi.board.version: Default string
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 10
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrORO10x.WP313P.NHNAUHL01:bd09/15/2017:svnMulticom:pnMulticomU230:pvrDefaultstring:rvnDefaultstring:rnDefaultstring:rvrDefaultstring:cvnDefaultstring:ct10:cvrDefaultstring:
dmi.product.family: U-series
dmi.product.name: Multicom U230
dmi.product.version: Default string
dmi.sys.vendor: Multicom
** Summary changed:
- Hantick HTT5288 touchpad wrongly detected as SYNA3602, does not work at all.
+ Touchpad detected as SYNA3602, does not work at all.
** Description changed:
- On my cheaper-end laptop/netbook the touchpad, which I believe is the
- Hantick HT 5288, is wrongly detected by Linux to be the SYNA 3602.
- Accordingly it does not work at all, neither touchpad nor buttons.
- Freshly installed Ubuntu 18.04 system. External mouse works fine. I
- belive the issue is, as reported previously other places by vendors of
- such computers, that the touchpad is not being reset properly on boot.
+ On my cheaper-end laptop/netbook the touchpad is (I think wrongly)
+ detected by Linux to be the SYNA 3602. Anyway it does not work at all,
+ neither touchpad nor buttons. Freshly installed Ubuntu 18.04 system.
+ External mouse works fine.
+
+ This is a slimline netbook, and it seems that there is a bug reported on
+ a similar issue, although I can not confirm that my touchpad hardware is
+ exactly the same:
+ https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1688625
martin@alanah:~$ cat /proc/bus/input/devices
I: Bus=0011 Vendor=0001 Product=0001 Version=ab83
N: Name="AT Translated Set 2 keyboard"
P: Phys=isa0060/serio0/input0
S: Sysfs=/devices/platform/i8042/serio0/input/input2
U: Uniq=
H: Handlers=sysrq kbd event2 leds
B: PROP=0
B: EV=120013
B: KEY=402000000 3803078f800d001 feffffdfffefffff fffffffffffffffe
B: MSC=10
B: LED=7
I: Bus=0018 Vendor=0911 Product=5288 Version=0100
N: Name="SYNA3602:00 0911:5288 Touchpad"
P: Phys=i2c-SYNA3602:00
S:
Sysfs=/devices/pci0000:00/0000:00:16.1/i2c_designware.1/i2c-5/i2c-SYNA3602:00/0018:0911:5288.0001/input/input15
U: Uniq=
H: Handlers=mouse0 event14
B: PROP=5
B: EV=1b
B: KEY=e420 30000 0 0 0 0
B: ABS=260800000000003
B: MSC=20
I: Bus=0003 Vendor=045e Product=00b9 Version=0111
N: Name="Microsoft Microsoft USB Wireless Mouse"
P: Phys=usb-0000:00:15.0-1/input0
S:
Sysfs=/devices/pci0000:00/0000:00:15.0/usb1/1-1/1-1:1.0/0003:045E:00B9.0002/input/input16
U: Uniq=
H: Handlers=mouse1 event15
B: PROP=0
B: EV=17
B: KEY=1f0000 0 0 0 0
B: REL=1c3
B: MSC=10
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: linux-image-4.15.0-20-generic 4.15.0-20.21
ProcVersionSignature: Ubuntu 4.15.0-20.21-generic 4.15.17
Uname: Linux 4.15.0-20-generic x86_64
ApportVersion: 2.20.9-0ubuntu7
Architecture: amd64
CurrentDesktop: MATE
Date: Mon Jun 11 07:57:56 2018
InstallationDate: Installed on 2018-04-25 (46 days ago)
InstallationMedia: Ubuntu-MATE 18.04 LTS "Bionic Beaver" - Beta amd64
(20180404)
SourcePackage: linux-signed
UpgradeStatus: No upgrade log present (probably fresh install)
---
ApportVersion: 2.20.9-0ubuntu7
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: martin 1536 F.... pulseaudio
CurrentDesktop: MATE
DistroRelease: Ubuntu 18.04
InstallationDate: Installed on 2018-04-25 (48 days ago)
InstallationMedia: Ubuntu-MATE 18.04 LTS "Bionic Beaver" - Beta amd64
(20180404)
MachineType: Multicom Multicom U230
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-20-generic
root=UUID=c7a82fee-6e9d-491d-a38d-f5d6bdb4a930 ro
ProcVersionSignature: Ubuntu 4.15.0-20.21-generic 4.15.17
RelatedPackageVersions:
linux-restricted-modules-4.15.0-20-generic N/A
linux-backports-modules-4.15.0-20-generic N/A
linux-firmware 1.173
Tags: bionic
Uname: Linux 4.15.0-20-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 09/15/2017
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: ORO10x.WP313P.NHNAUHL01
dmi.board.asset.tag: Default string
dmi.board.name: Default string
dmi.board.vendor: Default string
dmi.board.version: Default string
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 10
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrORO10x.WP313P.NHNAUHL01:bd09/15/2017:svnMulticom:pnMulticomU230:pvrDefaultstring:rvnDefaultstring:rnDefaultstring:rvrDefaultstring:cvnDefaultstring:ct10:cvrDefaultstring:
dmi.product.family: U-series
dmi.product.name: Multicom U230
dmi.product.version: Default string
dmi.sys.vendor: Multicom
** Description changed:
- On my cheaper-end laptop/netbook the touchpad is (I think wrongly)
- detected by Linux to be the SYNA 3602. Anyway it does not work at all,
- neither touchpad nor buttons. Freshly installed Ubuntu 18.04 system.
- External mouse works fine.
+ On my cheaper-end slimline laptop/netbook the touchpad is (I think
+ wrongly) detected by Linux to be the SYNA 3602. Anyway it does not work
+ at all, neither touchpad nor buttons. Freshly installed Ubuntu 18.04
+ system. External mouse works fine.
- This is a slimline netbook, and it seems that there is a bug reported on
- a similar issue, although I can not confirm that my touchpad hardware is
- exactly the same:
+ It seems that there is a bug reported on a similar issue, although I can
+ not confirm that my touchpad hardware is exactly the same:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1688625
+
+ If so, there may be a whole new generation of slimline Windows 10
+ netbooks that have this problem.
martin@alanah:~$ cat /proc/bus/input/devices
I: Bus=0011 Vendor=0001 Product=0001 Version=ab83
N: Name="AT Translated Set 2 keyboard"
P: Phys=isa0060/serio0/input0
S: Sysfs=/devices/platform/i8042/serio0/input/input2
U: Uniq=
H: Handlers=sysrq kbd event2 leds
B: PROP=0
B: EV=120013
B: KEY=402000000 3803078f800d001 feffffdfffefffff fffffffffffffffe
B: MSC=10
B: LED=7
I: Bus=0018 Vendor=0911 Product=5288 Version=0100
N: Name="SYNA3602:00 0911:5288 Touchpad"
P: Phys=i2c-SYNA3602:00
S:
Sysfs=/devices/pci0000:00/0000:00:16.1/i2c_designware.1/i2c-5/i2c-SYNA3602:00/0018:0911:5288.0001/input/input15
U: Uniq=
H: Handlers=mouse0 event14
B: PROP=5
B: EV=1b
B: KEY=e420 30000 0 0 0 0
B: ABS=260800000000003
B: MSC=20
I: Bus=0003 Vendor=045e Product=00b9 Version=0111
N: Name="Microsoft Microsoft USB Wireless Mouse"
P: Phys=usb-0000:00:15.0-1/input0
S:
Sysfs=/devices/pci0000:00/0000:00:15.0/usb1/1-1/1-1:1.0/0003:045E:00B9.0002/input/input16
U: Uniq=
H: Handlers=mouse1 event15
B: PROP=0
B: EV=17
B: KEY=1f0000 0 0 0 0
B: REL=1c3
B: MSC=10
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: linux-image-4.15.0-20-generic 4.15.0-20.21
ProcVersionSignature: Ubuntu 4.15.0-20.21-generic 4.15.17
Uname: Linux 4.15.0-20-generic x86_64
ApportVersion: 2.20.9-0ubuntu7
Architecture: amd64
CurrentDesktop: MATE
Date: Mon Jun 11 07:57:56 2018
InstallationDate: Installed on 2018-04-25 (46 days ago)
InstallationMedia: Ubuntu-MATE 18.04 LTS "Bionic Beaver" - Beta amd64
(20180404)
SourcePackage: linux-signed
UpgradeStatus: No upgrade log present (probably fresh install)
---
ApportVersion: 2.20.9-0ubuntu7
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: martin 1536 F.... pulseaudio
CurrentDesktop: MATE
DistroRelease: Ubuntu 18.04
InstallationDate: Installed on 2018-04-25 (48 days ago)
InstallationMedia: Ubuntu-MATE 18.04 LTS "Bionic Beaver" - Beta amd64
(20180404)
MachineType: Multicom Multicom U230
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-20-generic
root=UUID=c7a82fee-6e9d-491d-a38d-f5d6bdb4a930 ro
ProcVersionSignature: Ubuntu 4.15.0-20.21-generic 4.15.17
RelatedPackageVersions:
linux-restricted-modules-4.15.0-20-generic N/A
linux-backports-modules-4.15.0-20-generic N/A
linux-firmware 1.173
Tags: bionic
Uname: Linux 4.15.0-20-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 09/15/2017
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: ORO10x.WP313P.NHNAUHL01
dmi.board.asset.tag: Default string
dmi.board.name: Default string
dmi.board.vendor: Default string
dmi.board.version: Default string
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 10
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrORO10x.WP313P.NHNAUHL01:bd09/15/2017:svnMulticom:pnMulticomU230:pvrDefaultstring:rvnDefaultstring:rnDefaultstring:rvrDefaultstring:cvnDefaultstring:ct10:cvrDefaultstring:
dmi.product.family: U-series
dmi.product.name: Multicom U230
dmi.product.version: Default string
dmi.sys.vendor: Multicom
--
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https://bugs.launchpad.net/bugs/1776155
Title:
Touchpad detected as SYNA3602, does not work at all.
To manage notifications about this bug go to:
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