Under the assumption of the auto-translate being:
  The server lost and lost all the balance and the company asked for refund. 
The company did not 
  answer anything, and I do not answer every time I try to contact them.
  Is this company firm and deceptive?

I have to say that I can't help you at that amount of detail.

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https://bugs.launchpad.net/bugs/1752397

Title:
  السرفر هنج وخسرت كل الرصيد بسبب عطل في السرفر

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