I filed this bogie upstream @ https://help.brother-usa.com/app/ask:
From: <[email protected]> Date: Tue, Jul 3, 2018 at 10:02 AM Subject: [DCP-L2550DW] How to submit a bug-report against the "brscan4" Linux drivers [Incident: 180702-002756] To: <*redacted*> Image Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. We are continuing to work on your issue. To update your question with additional information, click here Subject [DCP-L2550DW] How to submit a bug-report against the "brscan4" Linux drivers Response By Email (Paul) (07/03/2018 11:02 AM) Dear Chris, Thank you for this information. I will provide your feedback to our development team. At Your Side, Paul Brother Did you know that Brother is at your side 24/7? Visit us on the web at www.brother-usa.com and see how quickly you can find drivers, user guides, videos and answers to frequently asked questions. Customer By Service Email (CHRIS RAINEY) (07/03/2018 10:48 AM) Hi Paul, Thank you for your reply. Definition of a "Bug Report": Bug Report A software bug is an error, flaw, failure, or fault in a computer program or system that causes it to produce an incorrect or unexpected result or to behave in unintended ways. What Is A Bug Report? The Essential Guide To Bug Reports! - Usersnap Usersnap My "issue"(bug): When I installed the Linux driver for my DCP, using the automated installer script, it pulled an older version of the "brscan4" driver: "brscan4-0.4.4-3.amd64.deb" This older version(0.4.4-3) has an error(bug) in that it crashes the "Simple Scan" app at 24-bit dpi(Photo) mode in Ubuntu 18.04 LTS. Manually downloading the newer(current) version of brscan4: "brscan4-0.4.5-1.amd64.deb" fixes this problem. The automatic installer script for my DCP(and perhaps all others?): "linux-brprinter-installer-2.2.0-1" is not pulling the current version of the "brscan4" driver and is installing the older one which crashes my scanning app(simple-scan) when using the "Photo"(24-bit) setting. Please ask the developers to update(fix) the automatic installer script: "linux-brprinter-installer-2.2.0-1". Additional information: 1. https://bugs.launchpad.net/ubuntu/+source/simple- scan/+bug/1769126?comments=all 2. https://bugs.launchpad.net/ubuntu/+source/simple-scan/+bug/1777268 Thank you! ~Chris Response By Email (Paul) (07/03/2018 10:24 AM) Dear Chris, What is the bug report? You can provide me with the information and I will send it over to the development team. At Your Side, Paul Brother Did you know that Brother is at your side 24/7? Visit us on the web at www.brother-usa.com and see how quickly you can find drivers, user guides, videos and answers to frequently asked questions. Customer By Service Web (CHRIS RAINEY) (07/02/2018 01:18 PM) Ubuntu 18.04 LTS HP Slimline Desktop DCP-L2550DW 802.11n(2.4 GHz) WiFi connection Hello, I just bought and set up a DCP-L2550DW printer. I need to submit a bug report against the "Driver Install Tool" on the "Downloads" page @ http://support.brother.com/g/b/downloadlist.aspx?c=us_ot&lang=en&prod=dcpl2550dw_us&os=128. Thank you. Chris Rainey Question Reference # 180702-002756 Date Created: 07/02/2018 01:18 PM Date Last Updated: 07/03/2018 11:02 AM Status: In Progress -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1769126 Title: SIMPLE-SCAN crashes when set to photo scanning To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/simple-scan/+bug/1769126/+subscriptions -- ubuntu-bugs mailing list [email protected] https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
