Thanks, it correct my issue:

Finally I had a look into the Thunderbird > Preferences > (Tools >
Options for Windows users) and found that the faulty profiles had the
option "Accept copies from sites" un-checked under "Privacy". As soon as
I activated this option, the drop-down window "Would you like a new
email address" would open with the username filled in and with buttons
being responsive again.

thanks

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https://bugs.launchpad.net/bugs/1770587

Title:
  creation of new email account impossible in thunderbird

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