Public bug reported:
Don't hear any sound from headphone, audio jack is recognized and is
unmuted.
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.15.0-33.36~16.04.1-generic 4.15.18
Uname: Linux 4.15.0-33-generic x86_64
NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia
ApportVersion: 2.20.1-0ubuntu2.18
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/pcmC0D0p: develandooml 1622 F...m pulseaudio
/dev/snd/controlC0: develandooml 1622 F.... pulseaudio
CurrentDesktop: GNOME
Date: Fri Sep 7 21:57:17 2018
InstallationDate: Installed on 2018-08-01 (37 days ago)
InstallationMedia: Ubuntu-GNOME 16.04.4 LTS "Xenial Xerus" - Release amd64
(20180228)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/pcmC0D0p: develandooml 1622 F...m pulseaudio
/dev/snd/controlC0: gdm 1347 F.... pulseaudio
develandooml 1622 F.... pulseaudio
Symptom_Jack: Black Headphone Out, Left
Symptom_Type: No sound at all
Title: [OMEN by HP Laptop, Realtek ALC295, Black Headphone Out, Left] No sound
at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/21/2018
dmi.bios.vendor: AMI
dmi.bios.version: F.01
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 8467
dmi.board.vendor: HP
dmi.board.version: 68.19
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.modalias:
dmi:bvnAMI:bvrF.01:bd03/21/2018:svnHP:pnOMENbyHPLaptop:pvr:rvnHP:rn8467:rvr68.19:cvnHP:ct10:cvrChassisVersion:
dmi.product.family: 103C_5335KV HP OMEN
dmi.product.name: OMEN by HP Laptop
dmi.sys.vendor: HP
mtime.conffile..etc.modprobe.d.alsa-base.conf: 2018-08-07T16:46:48.199810
** Affects: alsa-driver (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug xenial
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https://bugs.launchpad.net/bugs/1791349
Title:
[OMEN by HP Laptop, Realtek ALC295, Black Headphone Out, Left] No
sound at all
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