apport information
** Tags added: apport-collected
** Description changed:
On DELL 7060 MicroFormFactor (MFF) machines with Intel network cards,
installing any kernels above, but not including 4.15.0-20, break the
network connectivity of the machine.
Latest kernel where network card works:
linux-image-4.15.0-20-generic 4.15.0-20.21~16.04.1
amd64 Signed kernel image generic
Tested kernels where network card breaks:
4.15.0-22
4.15.0-33
4.15.0-36
# lspci -nn -d ::0200
00:1f.6 Ethernet controller [0200]: Intel Corporation Device [8086:15bb] (rev
10)
BIOS Information
Vendor: Dell Inc.
Version: 1.2.14
Release Date: 09/06/2018
To reproduce the issue:
1. Install any kernel starting on 4.15.0-22 or above
2. Boot the machine with the new kernel
3. ping the gateway (pings are in the sub 1ms range)
4. Attempt to do things that use the network, i.e. apt update or scp, etc. It
may take a minute or so before things get hung, i.e. you will see apt update
progress stop and the transfer rate drop down to just a few kb/s or simply say
stalled.
4. Now ping the gateway again and you will see 1-5s pings, dropped packets
5. At this point network is no longer usable
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: linux-generic-hwe-16.04 (not installed)
ProcVersionSignature: Ubuntu 4.15.0-20.21~16.04.1-generic 4.15.17
Uname: Linux 4.15.0-20-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.18
Architecture: amd64
CurrentDesktop: Unity
Date: Fri Oct 19 10:35:08 2018
InstallationDate: Installed on 2016-08-25 (784 days ago)
InstallationMedia: It
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: linux-meta-hwe
UpgradeStatus: No upgrade log present (probably fresh install)
+ ---
+ ApportVersion: 2.20.1-0ubuntu2.18
+ Architecture: amd64
+ AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/by-path',
'/dev/snd/hwC0D2', '/dev/snd/hwC0D0', '/dev/snd/pcmC0D10p',
'/dev/snd/pcmC0D9p', '/dev/snd/pcmC0D8p', '/dev/snd/pcmC0D7p',
'/dev/snd/pcmC0D3p', '/dev/snd/pcmC0D2c', '/dev/snd/pcmC0D0c',
'/dev/snd/pcmC0D0p', '/dev/snd/controlC0', '/dev/snd/seq', '/dev/snd/timer']
failed with exit code 1:
+ CurrentDesktop: Unity
+ DistroRelease: Ubuntu 16.04
+ HibernationDevice: RESUME=UUID=726e9457-64eb-4ea3-9304-30bf6c37b9de
+ InstallationDate: Installed on 2016-08-25 (788 days ago)
+ InstallationMedia: It
+ IwConfig:
+ lo no wireless extensions.
+
+ enx00e112002c6f no wireless extensions.
+
+ eno1 no wireless extensions.
+ MachineType: Dell Inc. OptiPlex 7060
+ Package: linux (not installed)
+ ProcEnviron:
+ TERM=xterm-256color
+ PATH=(custom, no user)
+ XDG_RUNTIME_DIR=<set>
+ LANG=en_US.UTF-8
+ SHELL=/bin/bash
+ ProcFB: 0 inteldrmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-20-generic
root=/dev/mapper/aevg-root ro quiet splash vt.handoff=7
+ ProcVersionSignature: Ubuntu 4.15.0-20.21~16.04.1-generic 4.15.17
+ PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No
PulseAudio daemon running, or not running as session daemon.
+ RelatedPackageVersions:
+ linux-restricted-modules-4.15.0-20-generic N/A
+ linux-backports-modules-4.15.0-20-generic N/A
+ linux-firmware 1.157.20
+ RfKill:
+
+ Tags: xenial xenial
+ Uname: Linux 4.15.0-20-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups:
+
+ _MarkForUpload: True
+ dmi.bios.date: 09/06/2018
+ dmi.bios.vendor: Dell Inc.
+ dmi.bios.version: 1.2.14
+ dmi.board.name: 04MFRM
+ dmi.board.vendor: Dell Inc.
+ dmi.board.version: A01
+ dmi.chassis.type: 3
+ dmi.chassis.vendor: Dell Inc.
+ dmi.modalias:
dmi:bvnDellInc.:bvr1.2.14:bd09/06/2018:svnDellInc.:pnOptiPlex7060:pvr:rvnDellInc.:rn04MFRM:rvrA01:cvnDellInc.:ct3:cvr:
+ dmi.product.family: OptiPlex
+ dmi.product.name: OptiPlex 7060
+ dmi.sys.vendor: Dell Inc.
** Attachment added: "AlsaInfo.txt"
https://bugs.launchpad.net/bugs/1798833/+attachment/5204472/+files/AlsaInfo.txt
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https://bugs.launchpad.net/bugs/1798833
Title:
Network unusable (>1s-5s pings) on e1000e
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