If you're using a Xorg session (the default one named "Ubuntu") then the
mouse pointer is moved by xorg-server independently of gnome-shell. This
means that if the mouse pointer is frozen then it's either Xorg or the
kernel that's freezing.
If you're using Wayland and not using a Xorg session then please try
using the latter.
Can you please reproduce the problem again, recover using the lid trick
and then without rebooting run:
dmesg > dmesg.txt
journalctl > cur_boot.txt
If you need to reboot to recover then instead please run this
immediately after rebooting:
journalctl -b-1 > prev_boot.txt
and send us the resulting text file(s).
** Changed in: gnome-shell (Ubuntu)
Status: New => Incomplete
** Changed in: gdm3 (Ubuntu)
Status: New => Incomplete
** Changed in: mutter (Ubuntu)
Status: New => Incomplete
** Tags added: radeon
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https://bugs.launchpad.net/bugs/1809712
Title:
Not responding to input after switch user to auto-login account
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