Public bug reported:
One particular PDF file is failing to print. I have no idea why. When I
say failing to print I mean that my computer thinks the file printed but
the printer shows no sign of ever having received it. The display of the
printer never changes to show that it is receiving or printing a file,
and the job log of the printer doesn't show that it was received either.
I also checked the printer event log and it doesn't show any events at
the time I attempted to print the file.
Unfortunately I can't attach the PDF file itself because it contains
private information, and I can't find another PDF that exhibits this
problem. I even tried generating a new PDF exactly the same way the old
one was generated -- with the scan to email PDF function on my scanner
-- and the new PDF prints just fine.
I tried uploading the PDF directly to the printer with FTP and it prints
just fine that way.
I enabled CUPS debug mode before attempting to print the file. Attached
is the resulting contents of /var/log/cups/error_log.
I wish I knew what was going on here but honestly I have no idea.
Perhaps you can learn something from the error_log. I hope so.
Other files, including other PDFs, do print.
ProblemType: Bug
DistroRelease: Ubuntu 19.04
Package: cups 2.2.10-3
ProcVersionSignature: Ubuntu 4.18.0-13.14-generic 4.18.17
Uname: Linux 4.18.0-13-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.10-0ubuntu19
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Sat Jan 26 17:47:49 2019
InstallationDate: Installed on 2019-01-02 (24 days ago)
InstallationMedia: Ubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 (20181017.3)
Lpstat:
device for duplex: socket://m551dn.kamens.brookline.ma.us:9100
device for HP_LaserJet_500_color_M551_1637DA_:
ipps://m551dn.local:443/ipp/print
device for simplex: socket://m551dn.kamens.brookline.ma.us:9100
MachineType: Acer Predator G6-710
Papersize: letter
PpdFiles:
Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/simplex.ppd',
'/etc/cups/ppd/HP_LaserJet_500_color_M551_1637DA_.ppd',
'/etc/cups/ppd/duplex.ppd'] failed with exit code 2: grep:
/etc/cups/ppd/simplex.ppd: Permission denied
grep: /etc/cups/ppd/HP_LaserJet_500_color_M551_1637DA_.ppd: Permission denied
grep: /etc/cups/ppd/duplex.ppd: Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.18.0-13-generic
root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=1
SourcePackage: cups
UpgradeStatus: Upgraded to disco on 2019-01-21 (5 days ago)
dmi.bios.date: 05/18/2016
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: R01-A4
dmi.board.name: Predator G6-710
dmi.board.vendor: Acer
dmi.chassis.type: 3
dmi.chassis.vendor: Acer
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrR01-A4:bd05/18/2016:svnAcer:pnPredatorG6-710:pvr:rvnAcer:rnPredatorG6-710:rvr:cvnAcer:ct3:cvr:
dmi.product.family: Acer Desktop
dmi.product.name: Predator G6-710
dmi.sys.vendor: Acer
** Affects: cups (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug disco third-party-packages
** Attachment added: "error_log"
https://bugs.launchpad.net/bugs/1813432/+attachment/5232816/+files/error_log
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https://bugs.launchpad.net/bugs/1813432
Title:
Specific PDF file fails to print to HP m551dn printer
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