More detailed information on this issue is below:
The customer has Ubuntu OEM through Dell. The laptop goes into deep sleep over
night and they can no longer use their BT devices. You click on bt via GUI and
try to toggle on and it looks like it is doing something and goes right back to
off.
BIOS 1.6.3
XPS 13 9370
Ubuntu 18.04- Kernel 4.15.0-43-generic
Lspci shows
02:00.0 Network controller: Qualcomm Atheros QCA6174 802.11ac Wireless Network
Adapter (rev 32)
lsusb
Bus 001 Device 005: ID 0489:e0a2 Foxconn / Hon Hai
Bluetooth show
Controller 9C:B6:D0:8D:D2:C8 (public)
Name: dell-XPS-13-9370
Alias: dell-XPS-13-9370
Class: 0x001c010c
Powered: yes
Discoverable: yes
Pairable: yes
UUID: Headset AG (00001112-0000-1000-8000-00805f9b34fb)
UUID: Generic Attribute Profile (00001801-0000-1000-8000-00805f9b34fb)
UUID: A/V Remote Control (0000110e-0000-1000-8000-00805f9b34fb)
UUID: OBEX File Transfer (00001106-0000-1000-8000-00805f9b34fb)
UUID: Generic Access Profile (00001800-0000-1000-8000-00805f9b34fb)
UUID: OBEX Object Push (00001105-0000-1000-8000-00805f9b34fb)
UUID: PnP Information (00001200-0000-1000-8000-00805f9b34fb)
UUID: A/V Remote Control Target (0000110c-0000-1000-8000-00805f9b34fb)
UUID: IrMC Sync (00001104-0000-1000-8000-00805f9b34fb)
UUID: Audio Source (0000110a-0000-1000-8000-00805f9b34fb)
UUID: Audio Sink (0000110b-0000-1000-8000-00805f9b34fb)
UUID: Vendor specific (00005005-0000-1000-8000-0002ee000001)
UUID: Message Notification Se.. (00001133-0000-1000-8000-00805f9b34fb)
UUID: Phonebook Access Server (0000112f-0000-1000-8000-00805f9b34fb)
UUID: Message Access Server (00001132-0000-1000-8000-00805f9b34fb)
UUID: Headset (00001108-0000-1000-8000-00805f9b34fb)
Modalias: usb:v1D6Bp0246d0530
Discovering: yes
.......
[HP Bluetooth Mouse X4000b]# list
Controller 9C:B6:D0:8D:D2:C8 dell-XPS-13-9370 [default]
rtlwifi_new$ hciconfig -a
hci0: Type: Primary Bus: USB
BD Address: 9C:B6:D0:8D:D2:C8 ACL MTU: 1024:8 SCO MTU: 50:8
UP RUNNING PSCAN ISCAN INQUIRY
RX bytes:1189167 acl:6900 sco:0 events:36422 errors:0
TX bytes:31398 acl:80 sco:0 commands:3310 errors:0
Features: 0xff 0xfe 0x8f 0xfe 0xd8 0x3f 0x5b 0x87
Packet type: DM1 DM3 DM5 DH1 DH3 DH5 HV1 HV2 HV3
Link policy: RSWITCH HOLD SNIFF
Link mode: SLAVE ACCEPT
Name: 'dell-XPS-13-9370'
Class: 0x1c010c
Service Classes: Rendering, Capturing, Object Transfer
Device Class: Computer, Laptop
HCI Version: 4.2 (0x8) Revision: 0x0
LMP Version: 4.2 (0x8) Subversion: 0x25a
Manufacturer: Qualcomm (29)
dell@dell-XPS-13-9370:~/rtlwifi_new$ lsusb
Bus 001 Device 005: ID 0489:e0a2 Foxconn / Hon Hai
lsusb -v -d 0489:e0a2
Bus 001 Device 005: ID 0489:e0a2 Foxconn / Hon Hai
Couldn't open device, some information will be missing
Device Descriptor:
bLength 18
bDescriptorType 1
bcdUSB 1.10
bDeviceClass 224 Wireless
bDeviceSubClass 1 Radio Frequency
bDeviceProtocol 1 Bluetooth
bMaxPacketSize0 64
idVendor 0x0489 Foxconn / Hon Hai
idProduct 0xe0a2
bcdDevice 0.01
iManufacturer 0
iProduct 0
iSerial 0
bNumConfigurations 1
Configuration Descriptor:
bLength 9
bDescriptorType 2
wTotalLength 177
bNumInterfaces 2
bConfigurationValue 1
iConfiguration 0
bmAttributes 0xe0
Self Powered
Remote Wakeup
MaxPower 100mA
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 3
bInterfaceClass 224 Wireless
bInterfaceSubClass 1 Radio Frequency
bInterfaceProtocol 1 Bluetooth
iInterface 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 EP 1 IN
bmAttributes 3
Transfer Type Interrupt
Synch Type None
Usage Type Data
wMaxPacketSize 0x0010 1x 16 bytes
bInterval 1
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x82 EP 2 IN
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0040 1x 64 bytes
bInterval 1
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x02 EP 2 OUT
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0040 1x 64 bytes
bInterval 1
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 1
bAlternateSetting 0
bNumEndpoints 2
bInterfaceClass 224 Wireless
bInterfaceSubClass 1 Radio Frequency
bInterfaceProtocol 1 Bluetooth
iInterface 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x83 EP 3 IN
bmAttributes 1
Transfer Type Isochronous
Synch Type None
Usage Type Data
wMaxPacketSize 0x0000 1x 0 bytes
bInterval 1
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x03 EP 3 OUT
bmAttributes 1
Transfer Type Isochronous
Synch Type None
Usage Type Data
wMaxPacketSize 0x0000 1x 0 bytes
bInterval 1
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 1
bAlternateSetting 1
bNumEndpoints 2
bInterfaceClass 224 Wireless
bInterfaceSubClass 1 Radio Frequency
bInterfaceProtocol 1 Bluetooth
iInterface 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x83 EP 3 IN
bmAttributes 1
Transfer Type Isochronous
Synch Type None
Usage Type Data
wMaxPacketSize 0x0009 1x 9 bytes
bInterval 1
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x03 EP 3 OUT
bmAttributes 1
Transfer Type Isochronous
Synch Type None
Usage Type Data
wMaxPacketSize 0x0009 1x 9 bytes
bInterval 1
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 1
bAlternateSetting 2
bNumEndpoints 2
bInterfaceClass 224 Wireless
bInterfaceSubClass 1 Radio Frequency
bInterfaceProtocol 1 Bluetooth
iInterface 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x83 EP 3 IN
bmAttributes 1
Transfer Type Isochronous
Synch Type None
Usage Type Data
wMaxPacketSize 0x0011 1x 17 bytes
bInterval 1
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x03 EP 3 OUT
bmAttributes 1
Transfer Type Isochronous
Synch Type None
Usage Type Data
wMaxPacketSize 0x0011 1x 17 bytes
bInterval 1
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 1
bAlternateSetting 3
bNumEndpoints 2
bInterfaceClass 224 Wireless
bInterfaceSubClass 1 Radio Frequency
bInterfaceProtocol 1 Bluetooth
iInterface 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x83 EP 3 IN
bmAttributes 1
Transfer Type Isochronous
Synch Type None
Usage Type Data
wMaxPacketSize 0x0019 1x 25 bytes
bInterval 1
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x03 EP 3 OUT
bmAttributes 1
Transfer Type Isochronous
Synch Type None
Usage Type Data
wMaxPacketSize 0x0019 1x 25 bytes
bInterval 1
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 1
bAlternateSetting 4
bNumEndpoints 2
bInterfaceClass 224 Wireless
bInterfaceSubClass 1 Radio Frequency
bInterfaceProtocol 1 Bluetooth
iInterface 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x83 EP 3 IN
bmAttributes 1
Transfer Type Isochronous
Synch Type None
Usage Type Data
wMaxPacketSize 0x0021 1x 33 bytes
bInterval 1
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x03 EP 3 OUT
bmAttributes 1
Transfer Type Isochronous
Synch Type None
Usage Type Data
wMaxPacketSize 0x0021 1x 33 bytes
bInterval 1
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 1
bAlternateSetting 5
bNumEndpoints 2
bInterfaceClass 224 Wireless
bInterfaceSubClass 1 Radio Frequency
bInterfaceProtocol 1 Bluetooth
iInterface 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x83 EP 3 IN
bmAttributes 1
Transfer Type Isochronous
Synch Type None
Usage Type Data
wMaxPacketSize 0x0031 1x 49 bytes
bInterval 1
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x03 EP 3 OUT
bmAttributes 1
Transfer Type Isochronous
Synch Type None
Usage Type Data
wMaxPacketSize 0x0031 1x 49 bytes
bInterval 1
hwinfo --bluetooth
10: USB 00.0: 11500 Bluetooth Device
[Created at usb.122]
Unique ID: X7GA.JL0K2LHQJC3
Parent ID: k4bc.2DFUsyrieMD
SysFS ID: /devices/pci0000:00/0000:00:14.0/usb1/1-7/1-7:1.0
SysFS BusID: 1-7:1.0
Hardware Class: bluetooth
Model: "Foxconn / Hon Hai Bluetooth Device"
Hotplug: USB
Vendor: usb 0x0489 "Foxconn / Hon Hai"
Device: usb 0xe0a2
Revision: "0.01"
Driver: "btusb"
Driver Modules: "btusb"
Speed: 12 Mbps
Module Alias: "usb:v0489pE0A2d0001dcE0dsc01dp01icE0isc01ip01in00"
Driver Info #0:
Driver Status: btusb is active
Driver Activation Cmd: "modprobe btusb"
Config Status: cfg=new, avail=yes, need=no, active=unknown
Attached to: #12 (Hub)
more /etc/lsb-release
DISTRIB_ID=Ubuntu
DISTRIB_RELEASE=18.04
DISTRIB_CODENAME=bionic
DISTRIB_DESCRIPTION="Ubuntu 18.04.1 LTS"
hciconfig -a
hci0: Type: Primary Bus: USB
BD Address: 9C:B6:D0:8D:D2:C8 ACL MTU: 1024:8 SCO MTU: 50:8
UP RUNNING PSCAN ISCAN INQUIRY
RX bytes:1390321 acl:11530 sco:0 events:41247 errors:0
TX bytes:34589 acl:80 sco:0 commands:3743 errors:0
Features: 0xff 0xfe 0x8f 0xfe 0xd8 0x3f 0x5b 0x87
Packet type: DM1 DM3 DM5 DH1 DH3 DH5 HV1 HV2 HV3
Link policy: RSWITCH HOLD SNIFF
Link mode: SLAVE ACCEPT
Name: 'dell-XPS-13-9370'
Class: 0x1c010c
Service Classes: Rendering, Capturing, Object Transfer
Device Class: Computer, Laptop
HCI Version: 4.2 (0x8) Revision: 0x0
LMP Version: 4.2 (0x8) Subversion: 0x25a
Manufacturer: Qualcomm (29)
uname -a
Linux dell-XPS-13-9370 4.15.0-43-generic #46-Ubuntu SMP Thu Dec 6 14:45:28 UTC
2018 x86_64 x86_64 x86_64 GNU/Linux
dell@dell-XPS-13-9370:~/rtlwifi_new$
T: Bus=01 Lev=01 Prnt=01 Port=06 Cnt=03 Dev#= 5 Spd=12 MxCh= 0
D: Ver= 1.10 Cls=e0(wlcon) Sub=01 Prot=01 MxPS=64 #Cfgs= 1
P: Vendor=0489 ProdID=e0a2 Rev=00.01
C: #Ifs= 2 Cfg#= 1 Atr=e0 MxPwr=100mA
I: If#= 0 Alt= 0 #EPs= 3 Cls=e0(wlcon) Sub=01 Prot=01 Driver=btusb
I: If#= 1 Alt= 0 #EPs= 2 Cls=e0(wlcon) Sub=01 Prot=01 Driver=btusb
T: Bus=02 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=5000 MxCh= 6
D: Ver= 3.00 Cls=09(hub ) Sub=00 Prot=03 MxPS= 9 #Cfgs= 1
P: Vendor=1d6b ProdID=0003 Rev=04.15
S: Manufacturer=Linux 4.15.0-43-generic xhci-hcd
S: Product=xHCI Host Controller
S: SerialNumber=0000:00:14.0
C: #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
I: If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub
$ service bluetooth status
● bluetooth.service - Bluetooth service
Loaded: loaded (/lib/systemd/system/bluetooth.service; enabled; vendor
preset: enabled)
Active: active (running) since Fri 2019-02-01 10:23:00 CST; 3h 24min ago
Docs: man:bluetoothd(8)
Main PID: 741 (bluetoothd)
Status: "Running"
Tasks: 1 (limit: 4915)
CGroup: /system.slice/bluetooth.service
└─741 /usr/lib/bluetooth/bluetoothd
syslog info:
Feb 01 10:23:00 dell-XPS-13-9370 systemd[1]: Started Bluetooth service.
Feb 01 10:23:09 dell-XPS-13-9370 bluetoothd[741]: Endpoint registered:
sender=:1.92 path=/MediaEndpoint/A2DPSource
Feb 01 10:23:09 dell-XPS-13-9370 bluetoothd[741]: Endpoint registered:
sender=:1.92 path=/MediaEndpoint/A2DPSink
Feb 01 10:24:01 dell-XPS-13-9370 bluetoothd[741]: Can't get HIDP connection info
Feb 01 10:24:06 dell-XPS-13-9370 bluetoothd[741]: connect error: Host is down
(112)
Feb 01 10:24:17 dell-XPS-13-9370 bluetoothd[741]: Can't get HIDP connection info
Feb 01 10:24:22 dell-XPS-13-9370 bluetoothd[741]: connect error: Host is down
(112)
Feb 01 10:40:30 dell-XPS-13-9370 bluetoothd[741]: Can't store name for private
addressed device /org/bluez/hci0/dev_64_38_2D_06_BB_79
Feb 01 12:31:19 dell-XPS-13-9370 bluetoothd[741]: Can't get HIDP connection info
Feb 01 13:05:19 dell-XPS-13-9370 bluetoothd[741]: Can't get HIDP connection info
dmesg|grep -i QCA
[ 2.958943] Bluetooth: hci0: using rampatch file:
qca/rampatch_usb_00000302.bin
[ 2.958944] Bluetooth: hci0: QCA: patch rome 0x302 build 0x3e8, firmware
rome 0x302 build 0x111
[ 3.013144] Bluetooth: hci0: using NVM file: qca/nvm_usb_00000302.bin
[ 3.646690] ath10k_pci 0000:02:00.0: qca6174 hw3.2 target 0x05030000 chip_id
0x00340aff sub 1a56:143a
[ 3.647048] ath10k_pci 0000:02:00.0: firmware ver
WLAN.RM.4.4.1-00079-QCARMSWPZ-1 api 6 features wowlan,ignore-otp crc32 fd869beb
dell@dell-XPS-13-9370:~/rtlwifi_new$
/var/log/syslog:Feb 1 10:40:17 dell-XPS-13-9370 kernel: [ 1039.600141]
Bluetooth: hci0: last event is not cmd complete (0x0f)
/var/log/syslog:Feb 1 10:40:30 dell-XPS-13-9370 bluetoothd[741]: Can't store
name for private addressed device /org/bluez/hci0/dev_64_38_2D_06_BB_79
/var/log/syslog:Feb 1 12:31:15 dell-XPS-13-9370 kernel: [ 7697.860835]
Bluetooth: hci0: last event is not cmd complete (0x0f)
/var/log/syslog:Feb 1 12:31:19 dell-XPS-13-9370 bluetoothd[741]: Can't get
HIDP connection info
/var/log/syslog.1:Jan 23 14:48:09 dell-XPS-13-9370 kernel: [ 230.784524]
Bluetooth: hci0: SCO packet for unknown connection handle 0
/var/log/syslog.1:Jan 23 14:48:09 dell-XPS-13-9370 kernel: [ 230.784561]
Bluetooth: hci0: SCO packet for unknown connection handle 1280
/var/log/syslog.1:Jan 23 14:48:09 dell-XPS-13-9370 kernel: [ 230.784565]
Bluetooth: hci0: SCO packet for unknown connection handle 2
/var/log/syslog.1:Jan 23 14:49:57 dell-XPS-13-9370 kernel: [ 338.764051]
Bluetooth: hci0: SCO packet for unknown connection handle 0
/var/log/syslog.1:Jan 23 14:50:48 dell-XPS-13-9370 bluetoothd[657]: Pair device
timed out for hci0
/var/log/syslog.1:Jan 24 08:26:23 dell-XPS-13-9370 kernel: [ 403.134882]
Bluetooth: hci0: using rampatch file: qca/rampatch_usb_00000302.bin
/var/log/syslog.1:Jan 24 08:26:23 dell-XPS-13-9370 kernel: [ 403.134885]
Bluetooth: hci0: QCA: patch rome 0x302 build 0x3e8, firmware rome 0x302 build
0x111
/var/log/syslog.1:Jan 24 08:26:23 dell-XPS-13-9370 bluetoothd[657]: Unable to
get io data for Headset Voice gateway: getpeername: Transport endpoint is not
connected (107)
/var/log/syslog.1:Jan 24 08:26:23 dell-XPS-13-9370 bluetoothd[657]: Endpoint
unregistered: sender=:1.125 path=/MediaEndpoint/A2DPSource
/var/log/syslog.1:Jan 24 08:26:23 dell-XPS-13-9370 bluetoothd[657]: Endpoint
unregistered: sender=:1.125 path=/MediaEndpoint/A2DPSink
/var/log/syslog.1:Jan 24 08:26:23 dell-XPS-13-9370 systemd[1]:
bluetooth.target: Unit not needed anymore. Stopping.
/var/log/syslog.1:Jan 24 08:26:23 dell-XPS-13-9370 systemd[1]: Stopped target
Bluetooth.
/var/log/syslog.1:Jan 24 08:26:23 dell-XPS-13-9370 NetworkManager[699]: <info>
[1548339983.9308] bluez5: NAP: removed interface 9C:B6:D0:8D:D2:C8
/var/log/syslog.1:Jan 24 08:26:23 dell-XPS-13-9370 kernel: [ 403.189812]
Bluetooth: hci0: using NVM file: qca/nvm_usb_00000302.bin
/var/log/syslog.1:Jan 24 08:26:23 dell-XPS-13-9370 gnome-control-c[1729]: Error
setting property 'Discoverable' on interface org.bluez.Adapter1:
GDBus.Error:org.freedesktop.DBus.Error.UnknownObject: Metho
d "Set" with signature "ssv" on interface "org.freedesktop.DBus.Properties"
doesn't exist#012 (g-dbus-error-quark, 41)
/var/log/syslog.1:Jan 24 08:26:23 dell-XPS-13-9370 gnome-control-c[1729]: Error
setting property 'DiscoverableTimeout' on interface org.bluez.Adapter1:
GDBus.Error:org.freedesktop.DBus.Error.UnknownObject
: Method "Set" with signature "ssv" on interface
"org.freedesktop.DBus.Properties" doesn't exist#012 (g-dbus-error-quark, 41)
/var/log/syslog.1:Jan 24 08:26:24 dell-XPS-13-9370 NetworkManager[699]: <info>
[1548339984.4399] bluez5: NAP: added interface 9C:B6:D0:8D:D2:C8
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You received this bug notification because you are a member of Ubuntu
Bugs, which is subscribed to Ubuntu.
https://bugs.launchpad.net/bugs/1814925
Title:
Bluetooth mouse stops responding after extended deep sleep
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/bluez/+bug/1814925/+subscriptions
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