Public bug reported: We have a Wacom Cintiq 13 (plugged in via USB) that works fine for about the first two minutes after startup, but fwupd seems to disable/break it.
Here is the syslog: ``` Mar 3 19:27:42 liara gnome-software[6048]: enabled plugins: desktop-categories, fwupd, os-release, packagekit, packagekit-local, packagekit-offline, packagekit-proxy, packagekit-refine-repos, packagekit-refresh, packagekit-upgrade, packagekit-url-to-app, shell-extensions, ubuntuone, appstream, desktop-menu-path, hardcoded-blacklist, hardcoded-featured, hardcoded-popular, modalias, packagekit-refine, rewrite-resource, steam, ubuntu-reviews, packagekit-history, provenance, snap, systemd-updates, generic-updates, provenance-license, icons, key-colors, key-colors-metadata Mar 3 19:27:42 liara gnome-software[6048]: disabled plugins: dpkg, dummy, repos, epiphany, odrs Mar 3 19:27:42 liara dbus-daemon[919]: [system] Activating via systemd: service name='org.freedesktop.fwupd' unit='fwupd.service' requested by ':1.553' (uid=1000 pid=6048 comm="/usr/bin/gnome-software --gapplication-service " label="unconfined") Mar 3 19:27:42 liara systemd[1]: Starting Firmware update daemon... Mar 3 19:27:42 liara fwupd[6173]: disabling plugin because: failed to startup dell: Firmware updating not supported Mar 3 19:27:42 liara fwupd[6173]: disabling plugin because: failed to startup dell_esrt: UEFI firmware already supported Mar 3 19:27:42 liara fwupd[6173]: disabling plugin because: failed to startup redfish: no SMBIOS table Mar 3 19:27:42 liara fwupd[6173]: disabling plugin because: failed to coldplug amt: ME refused connection Mar 3 19:27:42 liara dbus-daemon[919]: [system] Activating via systemd: service name='org.freedesktop.bolt' unit='bolt.service' requested by ':1.557' (uid=0 pid=6173 comm="/usr/lib/fwupd/fwupd " label="unconfined") Mar 3 19:27:42 liara systemd[1]: Starting Thunderbolt system service... Mar 3 19:27:42 liara boltd[6202]: bolt 0.5 starting up. Mar 3 19:27:42 liara boltd[6202]: config: loading user config Mar 3 19:27:42 liara boltd[6202]: bouncer: initializing polkit Mar 3 19:27:42 liara boltd[6202]: udev: initializing udev Mar 3 19:27:42 liara boltd[6202]: store: loading devices Mar 3 19:27:42 liara boltd[6202]: power: force power support: no Mar 3 19:27:42 liara boltd[6202]: udev: enumerating devices Mar 3 19:27:42 liara dbus-daemon[919]: [system] Successfully activated service 'org.freedesktop.bolt' Mar 3 19:27:42 liara systemd[1]: Started Thunderbolt system service. Mar 3 19:27:42 liara fwupd[6173]: disabling plugin because: failed to coldplug thunderbolt_power: No support for force power via kernel or bolt Mar 3 19:27:42 liara /usr/lib/gdm3/gdm-x-session[2986]: (EE) Wacom Cintiq Pro 13 Touch Finger touch: Error reading wacom device : No such device Mar 3 19:27:42 liara /usr/lib/gdm3/gdm-x-session[2986]: (II) config/udev: removing device Wacom Cintiq Pro 13 Touch Finger touch Mar 3 19:27:42 liara /usr/lib/gdm3/gdm-x-session[2986]: (II) UnloadModule: "wacom" Mar 3 19:27:42 liara /usr/lib/gdm3/gdm-x-session[2986]: (II) systemd-logind: releasing fd for 13:78 Mar 3 19:27:42 liara fwupd[6173]: failed to add USB device 056a:0353: Failed to get feature report: endpoint stalled or request not supported Mar 3 19:27:42 liara /usr/lib/gdm3/gdm-x-session[2986]: (EE) Wacom Cintiq Pro 13 Pen eraser: Error reading wacom device : No such device Mar 3 19:27:42 liara /usr/lib/gdm3/gdm-x-session[2986]: (II) config/udev: removing device Wacom Cintiq Pro 13 Pen stylus Mar 3 19:27:42 liara /usr/lib/gdm3/gdm-x-session[2986]: (II) UnloadModule: "wacom" Mar 3 19:27:42 liara /usr/lib/gdm3/gdm-x-session[2986]: (II) systemd-logind: not releasing fd for 13:79, still in use Mar 3 19:27:42 liara /usr/lib/gdm3/gdm-x-session[2986]: (II) config/udev: removing device Wacom Cintiq Pro 13 Pen eraser Mar 3 19:27:42 liara /usr/lib/gdm3/gdm-x-session[2986]: (II) UnloadModule: "wacom" Mar 3 19:27:42 liara /usr/lib/gdm3/gdm-x-session[2986]: (II) systemd-logind: releasing fd for 13:79 Mar 3 19:27:42 liara fwupd[6173]: failed to add USB device 056a:034f: command response was 0 expected 213 Mar 3 19:27:42 liara fwupd[6173]: Daemon ready for requests Mar 3 19:27:42 liara dbus-daemon[919]: [system] Successfully activated service 'org.freedesktop.fwupd' ``` We removed fwupd from the system (couldn't find any way to disable it - `systemctl disable fwupd` did not work, nor did prevent automatic update checks), and now it works fine. I doubt they are relevant, but here are the logs after uninstalling: ``` Mar 3 20:32:46 liara snapd[804]: udevmon.go:190: udev monitor observed remove event for unknown device "/sys/cred_jar(913:systemd-localed.service)" Mar 3 20:33:17 liara gnome-software[2900]: enabled plugins: desktop-categories, fwupd, os-release, packagekit, packagekit-local, packagekit-offline, packagekit-proxy, packagekit-refine-repos, packagekit-refresh, packagekit-upgrade, packagekit-url-to-app, shell-extensions, ubuntuon e, appstream, desktop-menu-path, hardcoded-blacklist, hardcoded-featured, hardcoded-popular, modalias, packagekit-refine, rewrite-resource, steam, ubuntu-reviews, packagekit-history, provenance, snap, systemd-updates, generic-updates, provenance-license, icons, key-colors, key-colo rs-metadata Mar 3 20:33:17 liara gnome-software[2900]: disabled plugins: dpkg, dummy, repos, epiphany, odrs Mar 3 20:33:17 liara gnome-software[2900]: not GsPlugin error FwupdError:10: The name org.freedesktop.fwupd was not provided by any .service files Mar 3 20:33:17 liara gnome-software[2900]: not handling error failed for action refresh: The name org.freedesktop.fwupd was not provided by any .service files Mar 3 20:33:17 liara gnome-software[2900]: not handling error not-supported for action get-updates-historical: The name org.freedesktop.fwupd was not provided by any .service files Mar 3 20:33:17 liara PackageKit: get-updates transaction /282_daabadad from uid 1000 finished with success after 443ms Mar 3 20:33:18 liara gnome-software[2900]: Only 0 apps for recent list, hiding Mar 3 20:33:18 liara gnome-software[2900]: not handling error not-supported for action get-updates: The name org.freedesktop.fwupd was not provided by any .service files Mar 3 20:33:18 liara PackageKit: resolve transaction /283_adceecca from uid 1000 finished with success after 273ms Mar 3 20:33:18 liara PackageKit: search-file transaction /284_dcbedcac from uid 1000 finished with success after 485ms Mar 3 20:33:19 liara PackageKit: resolve transaction /285_beabbeca from uid 1000 finished with success after 236ms Mar 3 20:33:19 liara gnome-software[2900]: hiding category graphics featured applications: found only 1 to show, need at least 9 ``` This is similar to https://bugs.launchpad.net/ubuntu/+source/fwupd/+bug/1574079 and https://bugs.launchpad.net/ubuntu/+source/fwupd/+bug/1717009, but the first only mentions audio devices, and both are fairly old and claim to have fixes already released. Details: Ubuntu 18.10 fwupd version: 1.1.2-1 kernel: 4.18.0-15-generic ProblemType: Bug DistroRelease: Ubuntu 18.10 Package: fwupd (not installed) ProcVersionSignature: Ubuntu 4.18.0-15.16-generic 4.18.20 Uname: Linux 4.18.0-15-generic x86_64 ApportVersion: 2.20.10-0ubuntu13.2 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Sun Mar 3 20:37:20 2019 InstallationDate: Installed on 2019-01-13 (49 days ago) InstallationMedia: Ubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 (20181017.3) ProcEnviron: PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: fwupd UpgradeStatus: No upgrade log present (probably fresh install) ** Affects: fwupd (Ubuntu) Importance: Undecided Status: New ** Tags: amd64 apport-bug cosmic -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1818457 Title: fwupd disables devices To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/fwupd/+bug/1818457/+subscriptions -- ubuntu-bugs mailing list [email protected] https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
