No, "sudo modprobe hid-multitouch" did nothing.
FYI, my laptop started suffering problems after a trip to New Zealand. It
started shutting down randomly every 10 minutes or so. Dell support had me
upgrade the BIOS. The laptop stopped rebooting, but then the touchpad stopped
being detected. (I also did "sudo apt update", "sudo apt dist-upgrade" at the
time, so it wasn't just BIOS updates.) The BIOS Settings interface doesn't
recognize the touchpad, so Dell believes there may be a hardware problem and is
sending a new motherboard and touchpad.
I'll let you know what happens with the hardware. I'll also make a bootable
USB version of Ubuntu so that we can test it with a known image.
On Thursday, March 21, 2019, 2:10:52 AM CDT, Kai-Heng Feng
<[email protected]> wrote:
Does "sudo modprobe hid-multitouch" make the touchpad work?
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You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/1821068
Title:
Touchpad not detected on Dell XPS 13 model 9370
Status in linux package in Ubuntu:
Confirmed
Bug description:
Touchpad is not working.
I've run "sudo apt update", run "sudo apt dist-upgrade" and rebooted.
Problem still exists.
When I run "cat /proc/bus/input/devices", the touchpad is not listed.
I ran "ubuntu-bug linux".
$ lsb_release -rd
Description: Ubuntu 18.04.2 LTS
Release: 18.04
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: linux-image-4.15.0-46-generic 4.15.0-46.49
ProcVersionSignature: Ubuntu 4.15.0-46.49-generic 4.15.18
Uname: Linux 4.15.0-46-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.6
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: mike 1509 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Thu Mar 21 07:26:01 2019
HibernationDevice: RESUME=UUID=43c674f8-b23d-4a8f-b188-d60f44b8b754
InstallationDate: Installed on 2019-02-14 (34 days ago)
InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64
(20180725)
MachineType: Dell Inc. XPS 13 9370
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-46-generic
root=UUID=faf516f1-21f1-41b1-8fe6-0454c10f66d0 ro quiet splash vt.handoff=1
RelatedPackageVersions:
linux-restricted-modules-4.15.0-46-generic N/A
linux-backports-modules-4.15.0-46-generic N/A
linux-firmware 1.173.3
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 02/14/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.8.1
dmi.board.name: 0H6H3J
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr1.8.1:bd02/14/2019:svnDellInc.:pnXPS139370:pvr:rvnDellInc.:rn0H6H3J:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: XPS
dmi.product.name: XPS 13 9370
dmi.sys.vendor: Dell Inc.
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https://bugs.launchpad.net/bugs/1821068
Title:
Touchpad not detected on Dell XPS 13 model 9370
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