Public bug reported:
I cannot hear audio; when I click an audio file the cursor is moving but I do
not hear anything
Ubuntu 18.04.2 LTS
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.15.0-47.50-generic 4.15.18
Uname: Linux 4.15.0-47-generic x86_64
NonfreeKernelModules: vtsspp sep5 socperf3 pax
ApportVersion: 2.20.9-0ubuntu7.6
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/pcmC0D0c: alex 3966 F...m pulseaudio
/dev/snd/pcmC0D0p: alex 3966 F...m pulseaudio
/dev/snd/controlC0: alex 3966 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Sun Apr 28 16:28:06 2019
InstallationDate: Installed on 2018-12-17 (132 days ago)
InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH successful
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/pcmC0D0c: alex 3966 F...m pulseaudio
/dev/snd/pcmC0D0p: alex 3966 F...m pulseaudio
/dev/snd/controlC0: alex 3966 F.... pulseaudio
Symptom_Jack: SPDIF Out, Internal
Symptom_PulsePlaybackTest: PulseAudio playback test successful
Symptom_Type: No sound at all
Title: [B250M-DS3H, Realtek ALC887-VD, SPDIF Out, Internal] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/24/2017
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F6
dmi.board.asset.tag: Default string
dmi.board.name: B250M-DS3H-CF
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrF6:bd04/24/2017:svnGigabyteTechnologyCo.,Ltd.:pnB250M-DS3H:pvrDefaultstring:rvnGigabyteTechnologyCo.,Ltd.:rnB250M-DS3H-CF:rvrx.x:cvnDefaultstring:ct3:cvrDefaultstring:
dmi.product.family: Default string
dmi.product.name: B250M-DS3H
dmi.product.version: Default string
dmi.sys.vendor: Gigabyte Technology Co., Ltd.
** Affects: alsa-driver (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug bionic
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https://bugs.launchpad.net/bugs/1826734
Title:
[B250M-DS3H, Realtek ALC887-VD, SPDIF Out, Internal] No sound at all
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