Quote:
"4) When starting the VM it comes as far as starting the graphical interface 
just befor showing the login. It just hangs from there, can only be turned off."

So how could we get some state info from there.
I assume you have no means whatsoever to e.g. get to the main console via 
keyboard.

Could you check the following:
- is the guest even running, so in monitoring is it shown busy or idling?
- is the guest stuck like in paused mode or doe vmware think it works correctly?
- can you setup (pre update) an ssh login and then when the crash happened 
maybe "behind the stuck UI" log in via ssh to gather logs?
- can you use a non-UI guest that would boot into only the console anyway, if 
on that guest the update is present does it get stuck as well?

** Changed in: open-vm-tools (Ubuntu)
       Status: New => Incomplete

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  open-vm-tools

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