apport information
** Tags added: apport-collected ubuntu
** Description changed:
I have recently installed Ubuntu 19.04 on an ASUS TUF Gaming FX505DY
laptop. The laptop has a AMD Ryzen 5 with Radeon Vega 8 processor.
No warnings where raised during the installation process regarding
problems with the graphics driver. When I connected a HDMI connected
monitor I found it did not work.
I have attached the graphics driver logs
==========================================================================
cat /var/log/gpu-manager.log
log_file: /var/log/gpu-manager.log
last_boot_file: /var/lib/ubuntu-drivers-common/last_gfx_boot
new_boot_file: /var/lib/ubuntu-drivers-common/last_gfx_boot
can't access /run/u-d-c-nvidia-was-loaded file
can't access /opt/amdgpu-pro/bin/amdgpu-pro-px
Looking for nvidia modules in /lib/modules/5.0.0-27-generic/updates/dkms
Looking for amdgpu modules in /lib/modules/5.0.0-27-generic/updates/dkms
Is nvidia loaded? no
Was nvidia unloaded? no
Is nvidia blacklisted? no
Is intel loaded? no
Is radeon loaded? no
Is radeon blacklisted? no
Is amdgpu loaded? no
Is amdgpu blacklisted? no
Is amdgpu versioned? no
Is amdgpu pro stack? no
Is nouveau loaded? no
Is nouveau blacklisted? no
Is nvidia kernel module available? no
Is amdgpu kernel module available? no
Vendor/Device Id: 1002:67ef
BusID "PCI:1@0:0:0"
Is boot vga? no
Error: can't access /sys/bus/pci/devices/0000:01:00.0/driver
The device is not bound to any driver.
Vendor/Device Id: 1002:15d8
BusID "PCI:5@0:0:0"
Is boot vga? yes
Error: can't access /sys/bus/pci/devices/0000:05:00.0/driver
The device is not bound to any driver.
Error : Failed to open /dev/dri
Error : Failed to open /dev/dri
Error : Failed to open /dev/dri
Error : Failed to open /dev/dri
Does it require offloading? no
last cards number = 2
Has amd? yes
Has intel? no
Has nvidia? no
How many cards? 2
Has the system changed? No
Unsupported discrete card vendor: 1002
Nothing to do
==============================================================================
sudo lshw -C display
*-display UNCLAIMED
description: Display controller
product: Baffin [Radeon RX 460/560D / Pro 450/455/460/555/560]
vendor: Advanced Micro Devices, Inc. [AMD/ATI]
physical id: 0
bus info: pci@0000:01:00.0
version: e5
width: 64 bits
clock: 33MHz
capabilities: pm pciexpress msi cap_list
configuration: latency=0
resources: memory:e0000000-efffffff memory:f0000000-f01fffff
ioport:f000(size=256) memory:fea00000-fea3ffff memory:fea40000-fea5ffff
*-display UNCLAIMED
description: VGA compatible controller
product: Picasso
vendor: Advanced Micro Devices, Inc. [AMD/ATI]
physical id: 0
bus info: pci@0000:05:00.0
version: c2
width: 64 bits
clock: 33MHz
capabilities: pm pciexpress msi msix vga_controller bus_master cap_list
configuration: latency=0
resources: memory:c0000000-cfffffff memory:d0000000-d01fffff
ioport:c000(size=256) memory:fe500000-fe57ffff
*********************************************************************************
QUESTIONS
1. Why is the problem with unsupported drivers not flagged during the
installation process? The default driver does work for the laptop's
monitor, but will not drive a second monitor attached to the HDMI port
2. I have seen reference to a general purpose AMD graphics driver, but
there is no reference to this driver being supported on Ubuntu 19.04.
If I went ahead and attempted to install the general purpose graphics
driver, how would I back it out if it did not work.
- I have raised this issue as a "question", but I think it is probably a
- bug but I could not find out how to raise a bug associated with a lack
- of device drivers.
+ I have raised this issue as a "question", but I think it is probably a bug
but I could not find out how to raise a bug associated with a lack of device
drivers.
+ ---
+ ProblemType: Bug
+ ApportVersion: 2.20.10-0ubuntu27.1
+ Architecture: amd64
+ CompositorRunning: None
+ DistUpgraded: Fresh install
+ DistroCodename: disco
+ DistroRelease: Ubuntu 19.04
+ DistroVariant: ubuntu
+ DkmsStatus:
+ bcmwl, 6.30.223.271+bdcom, 5.0.0-25-generic, x86_64: installed
+ bcmwl, 6.30.223.271+bdcom, 5.0.0-27-generic, x86_64: installed
+ rtl8821ce, 1.0.0, 5.0.0-25-generic, x86_64: installed
+ rtl8821ce, 1.0.0, 5.0.0-27-generic, x86_64: installed
+ ExtraDebuggingInterest: Yes, if not too technical
+ GraphicsCard:
+ Subsystem: ASUSTeK Computer Inc. Baffin [Radeon RX 460/560D / Pro
450/455/460/555/555X/560/560X] [1043:17c1]
+ Advanced Micro Devices, Inc. [AMD/ATI] Picasso [1002:15d8] (rev c2) (prog-if
00 [VGA controller])
+ Subsystem: ASUSTeK Computer Inc. Picasso [1043:17c1]
+ InstallationDate: Installed on 2019-07-26 (54 days ago)
+ InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
+ MachineType: ASUSTeK COMPUTER INC. TUF Gaming FX505DY_FX505DY
+ NonfreeKernelModules: wl
+ Package: xorg-server (not installed)
+ ProcEnviron:
+ LANGUAGE=en_GB:en
+ TERM=xterm-256color
+ PATH=(custom, no user)
+ LANG=en_GB.UTF-8
+ SHELL=/bin/bash
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-27-generic
root=UUID=17dd1968-9d5f-44f6-9ce0-d74ebaa3d49b ro quiet splash nomodeset
nvme_core.default_ps_max_latency_us=5500 vt.handoff=1
+ ProcVersionSignature: Ubuntu 5.0.0-27.28-generic 5.0.21
+ Tags: disco ubuntu
+ Uname: Linux 5.0.0-27-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups:
+
+ _MarkForUpload: True
+ dmi.bios.date: 06/27/2019
+ dmi.bios.vendor: American Megatrends Inc.
+ dmi.bios.version: FX505DY.311
+ dmi.board.asset.tag: ATN12345678901234567
+ dmi.board.name: FX505DY
+ dmi.board.vendor: ASUSTeK COMPUTER INC.
+ dmi.board.version: 1.0
+ dmi.chassis.asset.tag: No Asset Tag
+ dmi.chassis.type: 10
+ dmi.chassis.vendor: ASUSTeK COMPUTER INC.
+ dmi.chassis.version: 1.0
+ dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrFX505DY.311:bd06/27/2019:svnASUSTeKCOMPUTERINC.:pnTUFGamingFX505DY_FX505DY:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnFX505DY:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
+ dmi.product.family: TUF Gaming
+ dmi.product.name: TUF Gaming FX505DY_FX505DY
+ dmi.product.version: 1.0
+ dmi.sys.vendor: ASUSTeK COMPUTER INC.
+ version.compiz: compiz N/A
+ version.libdrm2: libdrm2 2.4.97-1ubuntu1
+ version.libgl1-mesa-dri: libgl1-mesa-dri 19.0.8-0ubuntu0~19.04.1
+ version.libgl1-mesa-glx: libgl1-mesa-glx N/A
+ version.xserver-xorg-core: xserver-xorg-core 2:1.20.4-1ubuntu3
+ version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
+ version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.0.1-0ubuntu1
+ version.xserver-xorg-video-intel: xserver-xorg-video-intel
2:2.99.917+git20180925-2
+ version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1
** Attachment added: "BootLog.txt"
https://bugs.launchpad.net/bugs/1843927/+attachment/5289525/+files/BootLog.txt
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https://bugs.launchpad.net/bugs/1843927
Title:
HDMI monitor not detected [AMD Ryzen 5 with Radeon Vega 8]
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