apport information
** Tags added: apport-collected
** Description changed:
Since linux-image-4.15.0-60-generic 4.15.0-60.67, the background noise
in my headphones has increased to unreasonable levels. In linux-
image-4.15.0-58-generic 4.15.0-58.64 and previous kernels the noise was
present but at a bearable level, which I had always assumed was a
hardware design issue. Now, with the increased noise floor, the
headphone socket is essentially unusable.
This is a regression in a stable release (Bionic). The problem
consistently reproduces as follows:
OK: linux-image-4.15.0-58-generic 4.15.0-58.64
BAD: linux-image-4.15.0-60-generic 4.15.0-60.67
BAD: linux-image-4.15.0-62-generic 4.15.0-62.69
BAD: linux-image-4.15.0-64-generic 4.15.0-64.73
Steps to reproduce:
Hardware: Dell XPS 9360 (shipped with Ubuntu). I'm using a manually
reinstalled Ubuntu Bionic, not the OEM installation. Mostly everything
is on defaults.
1. Boot with no headphones connected
2. Log in
3. Plug the headphones in
Expected: normal noise level
Actual: very high noise level. Playback does work correctly but the SnR is
terrible.
The "Select Audio Device" prompt appears, but the noise problem is
present before I make a selection. If I select Headphones or Headset
(I'm using a headset) then the noise remains after a brief (~0.5s)
interruption. If I select Microphone then the noise goes, but then the
audio comes through the speakers and not the headset as required.
I have tried messing with alsamixer but haven't found anything to
explain or reduce the noise. Switching to a previous kernel fixes the
problem immediately with no settings change required.
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.15.0-64.73-generic 4.15.18
Uname: Linux 4.15.0-64-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.7
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: robie 2126 F.... pulseaudio
robie 3648 F.... alsamixer
CurrentDesktop: ubuntu:GNOME
Date: Sat Sep 28 23:51:05 2019
InstallationDate: Installed on 2017-05-11 (870 days ago)
InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Alpha amd64 (20170507)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH successful
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_Jack: Black Headphone Out, Front
Symptom_PulsePlaybackTest: PulseAudio playback test successful
Symptom_Type: High background noise, or volume is too low
Title: [XPS 13 9360, Realtek ALC3246, Black Headphone Out, Front] Background
noise or low volume
UpgradeStatus: Upgraded to bionic on 2018-07-28 (427 days ago)
dmi.bios.date: 03/14/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 2.11.0
dmi.board.name: 00GCYR
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr2.11.0:bd03/14/2019:svnDellInc.:pnXPS139360:pvr:rvnDellInc.:rn00GCYR:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.family: XPS
dmi.product.name: XPS 13 9360
dmi.sys.vendor: Dell Inc.
+ ---
+ ProblemType: Bug
+ ApportVersion: 2.20.9-0ubuntu7.7
+ Architecture: amd64
+ AudioDevicesInUse:
+ USER PID ACCESS COMMAND
+ /dev/snd/controlC0: robie 2329 F.... pulseaudio
+ CurrentDesktop: ubuntu:GNOME
+ DistroRelease: Ubuntu 18.04
+ HibernationDevice: RESUME=UUID=ae23a431-2f44-4c12-992a-a0da8186bfcc
+ InstallationDate: Installed on 2017-05-11 (871 days ago)
+ InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Alpha amd64 (20170507)
+ Lsusb:
+ Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
+ Bus 001 Device 003: ID 0bda:568b Realtek Semiconductor Corp.
+ Bus 001 Device 002: ID 0cf3:e300 Atheros Communications, Inc.
+ Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
+ MachineType: Dell Inc. XPS 13 9360
+ Package: linux (not installed)
+ ProcFB: 0 inteldrmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-64-generic
root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=1
+ ProcVersionSignature: Ubuntu 4.15.0-64.73-generic 4.15.18
+ RelatedPackageVersions:
+ linux-restricted-modules-4.15.0-64-generic N/A
+ linux-backports-modules-4.15.0-64-generic N/A
+ linux-firmware 1.173.9
+ Tags: bionic
+ Uname: Linux 4.15.0-64-generic x86_64
+ UpgradeStatus: Upgraded to bionic on 2018-07-28 (428 days ago)
+ UserGroups: adm cdrom dialout dip libvirt lpadmin lxd plugdev sambashare sudo
+ _MarkForUpload: True
+ dmi.bios.date: 03/14/2019
+ dmi.bios.vendor: Dell Inc.
+ dmi.bios.version: 2.11.0
+ dmi.board.name: 00GCYR
+ dmi.board.vendor: Dell Inc.
+ dmi.board.version: A00
+ dmi.chassis.type: 9
+ dmi.chassis.vendor: Dell Inc.
+ dmi.modalias:
dmi:bvnDellInc.:bvr2.11.0:bd03/14/2019:svnDellInc.:pnXPS139360:pvr:rvnDellInc.:rn00GCYR:rvrA00:cvnDellInc.:ct9:cvr:
+ dmi.product.family: XPS
+ dmi.product.name: XPS 13 9360
+ dmi.sys.vendor: Dell Inc.
** Attachment added: "AlsaInfo.txt"
https://bugs.launchpad.net/bugs/1845810/+attachment/5292805/+files/AlsaInfo.txt
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https://bugs.launchpad.net/bugs/1845810
Title:
[XPS 13 9360, Realtek ALC3246, Black Headphone Out, Front] High noise
floor
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