Any update on this? I'm affected by the same (or very similar) problem with Samsung Galaxy S7:
journalctl -f: Oct 27 17:06:00 zoidberg kernel: usb 1-1: new high-speed USB device number 14 using xhci_hcd Oct 27 17:06:01 zoidberg kernel: usb 1-1: New USB device found, idVendor=04e8, idProduct=6860, bcdDevice= 4.00 Oct 27 17:06:01 zoidberg kernel: usb 1-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3 Oct 27 17:06:01 zoidberg kernel: usb 1-1: Product: SAMSUNG_Android Oct 27 17:06:01 zoidberg kernel: usb 1-1: Manufacturer: SAMSUNG Oct 27 17:06:01 zoidberg kernel: usb 1-1: SerialNumber: 7e13675a Oct 27 17:06:01 zoidberg gvfsd[2843]: Error 1: Get Storage information failed. Oct 27 17:06:01 zoidberg dbus-daemon[2839]: [session uid=1000 pid=2839] Activating service name='org.gnome.Shell.HotplugSniffer' requested by ':1.1637' (uid=1000 pid=2996 comm="/usr/bin/gnome-shell " label="unconfined") Oct 27 17:06:01 zoidberg dbus-daemon[2839]: [session uid=1000 pid=2839] Successfully activated service 'org.gnome.Shell.HotplugSniffer' and mtp-detect: root@zoidberg:~# mtp-detect libmtp version: 1.1.16 Listing raw device(s) Device 0 (VID=04e8 and PID=6860) is a Samsung Galaxy models (MTP). Found 1 device(s): Samsung: Galaxy models (MTP) (04e8:6860) @ bus 1, dev 13 Attempting to connect device(s) error returned by libusb_claim_interface() = -6LIBMTP PANIC: Unable to initialize device Unable to open raw device 0 OK. lsusb: Bus 001 Device 014: ID 04e8:6860 Samsung Electronics Co., Ltd Galaxy series, misc. (MTP mode) This phone is over 3 years old, so I was surprised to see that this phone is not properly recognized. Can provide more debug info if helpful. Thanks! -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1803856 Title: Access to Samsung fails in file manager To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libmtp/+bug/1803856/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
