Public bug reported:
I have recently bought a new color laser printer (Brother HL-L8260CDW),
which is connected through wLAN. It works like a charm under Ubuntu
19.04, but refuses to print since the upgrade to stock Ubuntu 19.10. I
can reach it via ping and through its HTTP config page from the same
computer.
During my collection of relevant bug information I discovered the
following error messages:
1. Some print filter was unable to grep
/etc/cups/ppd/Brother_HL_L8260CDW_series.ppd
This file was rw for user "root" and r for group "lp", but not accessible
to others.
I have made it world readable for testing purposes, but I still can't print.
2. I checked /var/log/syslog for app-armour errors but found none which would
be related
to cups and/or printing
3. After fixing the permission issue, the new error message is "File \'\' not
found" and
"Unable to add document to print job.", both of which are too cryptic for
me to dig
further into this by myself.
Attached to this bug report I send the following pieces of information:
- output from "/usr/lib/cups/backend/snmp 10.0.0.14" (snmp.txt)
- output from "lpinfo -v" (lpinfo.txt)
- output from "avahi-browse -a -v -t -r" and "avahi-browse -a -v -c -r"
(avahi.txt)
ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: cups 2.2.12-2ubuntu1
ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1
Uname: Linux 5.3.0-19-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu8
Architecture: amd64
CupsErrorLog:
E [28/Oct/2019:10:40:04 +0100] [Job 112] File \'\' not found
E [28/Oct/2019:10:40:12 +0100] [Job 112] Unable to add document to print job.
E [28/Oct/2019:10:45:59 +0100] [Job 113] File \'\' not found
CurrentDesktop: ubuntu:GNOME
Date: Mon Oct 28 10:50:05 2019
InstallationDate: Installed on 2015-11-11 (1446 days ago)
InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
Lpstat: device for Brother_HL_L8260CDW_series:
implicitclass://Brother_HL_L8260CDW_series/
MachineType: MSI MS-7982
Papersize: a4
PpdFiles: Brother_HL_L8260CDW_series: HL-L8260CDW series - IPP Everywhere
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic
root=UUID=64458150-bde5-4ffc-8eb1-038fae855347 ro quiet splash
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/08/2015
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 3.10
dmi.board.asset.tag: Default string
dmi.board.name: B150M PRO-DH (MS-7982)
dmi.board.vendor: MSI
dmi.board.version: 1.0
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: MSI
dmi.chassis.version: 1.0
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvr3.10:bd07/08/2015:svnMSI:pnMS-7982:pvr1.0:rvnMSI:rnB150MPRO-DH(MS-7982):rvr1.0:cvnMSI:ct3:cvr1.0:
dmi.product.family: Default string
dmi.product.name: MS-7982
dmi.product.sku: Default string
dmi.product.version: 1.0
dmi.sys.vendor: MSI
** Affects: cups (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug eoan
** Attachment added: "output of /usr/lib/cups/backend/snmp 10.0.0.14"
https://bugs.launchpad.net/bugs/1850127/+attachment/5300844/+files/snmp.txt
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https://bugs.launchpad.net/bugs/1850127
Title:
Unable to print with Brother printer since upgrade to Ubuntu 19.10
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